Question about RIM BlackBerry Curve 8310 Smartphone

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Desktop Manager doesn't recognize my BB

I tried dumping desktop mgr reloading; taking battery out etc. I have the very latest version too. Still doesn't work.

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Destop manager 4.7 is the bset for blackberry.try to use this version...

Posted on Oct 03, 2009

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I bought a blackberry storm 9530 few months ago and recently the screen started freezing frequently with in an hour or so. please help me solve my problem...............



Hi,

The easiest thing to do is to take it to the manufacturer because the phone is still under warranty, but, if you want to repair it your self, follow the step below.

The issue you describe appears to be corruption of one or more system files within the BlackBerry OS. A forced update should restore your BB to working condition, but there is the risk that you may lose your data. If that is a problem, do not proceed.
If you wish to restore the BB, please continue below after verifying that you have the following:
A. Computer (Windows) B. BlackBerry Desktop Manager software (BlackBerry.com) C. Latest version of the BlackBerry OS for your make/model BB

To get the OS, simply log on to your carriers website and download the latest version of the OS for your BB. Once the file is saved to your computer, you need to install the setup files just like you would any other program. When completed, proceed to step.

1. Open BB Desktop Manager 2. Remove the battery cover, battery and micro SD card (if you have one) from your BlackBerry. 3. Connect the BB to your computer via USB cable (without the battery in place, just the phone's shell). 4. There should be a few drivers that will load automatically and the BB Desktop Manager will recognize your BB. 5. Close the BB Desktop Manager once it has been detected. 6. Go to the following path. C:\Program Files\Common Files\Research In Motion\App-loader 7. Double-click the "App-loader.exec" application 8. Once it loads, the application will detect your BB and proceed to update your BlackBerry's OS. 9. If you are prompted to backup your BB data, please do so. If not, then proceed to step #10. 10. Select wipe (or secure wipe) to completely remove the existing OS and data.

A fresh, updated version of the BlackBerry OS will be installed on your BB. The process takes about 35-90 minutes to complete. Once done, the BB will automatically reboot and if you had an existing backup or created one before wiping/installing, you can now reopen the BB Desktop Manager and restore your backup to the BB.


As a side note, the BlackBerry Storm 9xxx series has been known to have many flaws. The Storm2 fixed many issues, but still left a lot behind.

If the problem persists after the update, check to see if you still have coverage under the manufacturer's 1yr warranty or if you pay for insurance service, your BB maybe covered under service replacement.

Regards

Sep 10, 2011 | RIM BlackBerry Storm 9530 Smartphone

1 Answer

What do i need to do if my blackberry curve displays a message saying reload software:552?


Hi,

I have had the "Reload Software: 552" error on 2 BlackBerry Curve 8900s. When it occurred again (last night) this is what I did:

[ WARNING! THIS WORKED FOR ME, BUT I WAS LUCKY & IT MIGHT NOT WORK FOR YOU! ]

1. Reboot your BB: alt-rightShift-del

2. Start a software reload from the Windows desktop, via the BB Desktop Manager.

When the reload started, I would get a screen on my BB showing 2 computers talking to each other. After a few seconds, this would crash into the 552 error.

3. 3-5 seconds into the software reload, CANCEL the desktop.

4. This should freeze the apps on both the desktop and the BB. The BB should still be showing the 2-computers.

If you do anything on the desktop at this point, the BB will crash into the 552 error again.

5. Terminate the desktop app processes via the Windows task manager. There are 4 RIM/BB processes to shut down.

6. At this point, the BB Desktop Manager app should be gone, and the BB should still show the 2-computers.

7. Now, start the BB desktop manager back up again, and intitiate the software reload again ...

A 4thumbs up will be greatly appreciated. Thank you for choosing FixYa!

Jul 04, 2011 | RIM BlackBerry Curve 8520 Smartphone

2 Answers

Reload software 522 for blackberry curve 8520


If "Reload Softare: 522" error is displayed on the BlackBerry smartphone, just upgrade to the latest available BlackBerry Device Software version provided by your wireless service provider to resolve this issue.

Jan 20, 2011 | RIM BlackBerry Curve 8520 Smartphone

1 Answer

My blackberry storm stopped recieving and outgoing calls soon after i upgragraded my blackberry desktop manager while my phone connected to pc.even on my desktop manager it is showing disconnected. please...


The issue you describe appears to be corruption of one or more system files within the BlackBerry OS or that a file is locked in process and does not let the BB connect as it should. Below you will find 2 solutions to help resolve your issue.

If you wish to restore the BB, please continue below after verifying that you have the following:

A. Computer (Windows)
B. BlackBerry Desktop Manager software (BlackBerry.com)
C. Latest version of the BlackBerry OS for your make/model BB
D. BlackBerry USB Data Cable

A. Battery Pull

1. Remove the battery cover and battery from your BB.
2. Wait about 1 minute, then reinsert the battery.
3. Power on your BB and test it by making a phone call to test for outgoing calls.
4. If it works, proceed to step #5. If not, then skip down to solution B, step #1.
5. Ask someone to call you to test for incoming calls.
6. If it works, put the battery cover back. If not, then skip down to solution B, step #1.


B. BlackBerry OS Software Update
Note: A forced update should restore your BB to working condition, but there is the risk that you may lose your data. If that is a problem, do not proceed.

To get the OS, simply logon to your carriers website and download the latest version of the OS for your BB. Once the file is saved to your computer, you need to install the setup files just like you would any other program. When completed, proceed to step #1.

1. Open BB Desktop Manager
2. Remove the battery cover, battery and microSD card (if you have one) from your BlackBerry.
3. Connect the BB to your computer via USB cable (without the battery in place, just the phone's shell).
4. There should be a few drivers that will load automatically and the BB Desktop Manager will recognize your BB.
5. Close the BB Desktop Manager once it has been detected.
6. Go to the following path. C:\Program Files\Common Files\Research In Motion\AppLoader
7. Double-click the "AppLoader.exe" application
8. Once it loads, the application will detect your BB and proceed to update your BlackBerry's OS.
9. If you are prompted to backup your BB data, please do so. If not, then proceed to step #10.
10. Select wipe (or secure wipe) to completely remove the existing OS and data.

A fresh, updated version of the BlackBerry OS will be installed on your BB. The process takes about 35-90 mins to complete. Once done, the BB will automatically reboot and if you had an existing backup or created one before wiping/installing, you can now reopen the BB Desktop Manager and restore your backup to the BB.

Aug 14, 2010 | Cell Phones

1 Answer

None of the keys on blackberry 8900 is working


The issue you describe appears to be either a software or hardware-related problem. Below you'll find 2 solutions to help determine what type of issue it is and how to resolve it.
A. Software: corruption of one or more system files within the BlackBerry OS. A forced update should restore your BB to working condition, but there is the risk that you may lose your data. If that is a problem, do not proceed.
If you wish to restore the BB, please continue below after verifying that you have the following:
A. Computer (Windows) B. BlackBerry Desktop Manager software (BlackBerry.com) C. Latest version of the BlackBerry OS for your make/model BB

To get the OS, simply logon to your carriers website and download the latest version of the OS for your BB. Once the file is saved to your computer, you need to install the setup files just like you would anyother program. When completed, proceed to step #1.
1. Open BB Desktop Manager 2. Remove the battery cover, battery and microSD card (if you have one) from your BlackBerry. 3. Connect the BB to your computer via USB cable (without the battery in place, just the phone's shell). 4. There should be a few drivers that will load automatically and the BB DesktopManager will recognize your BB. 5. Close the BB Desktop Manager once it has been detected. 6. Go to the following path. C:\Program Files\Common Files\Research In Motion\AppLoader 7. Double-click the "AppLoader.exe" application 8. Once it loads, the application will detect your BB and proceed to update your BlackBerry's OS. 9. If you are prompted to backup your BB data, please do so. If not, then proceed to step #10. 10. Select wipe (or secure wipe) to completely remove the existing OS and data.
A fresh, updated version of the BlackBerry OS will be installed on your BB. The process takes about 35-90 mins to complete. Once done, the BB will automatically reboot and if you had an existing backup or created one before wiping/installing, you can now reopen the BB Desktop Manager and restore your backup to the BB.
B. Hardware: The keyboard component has lost its tactile feedback and become faulty or the logic board (what stores the information and interconnect for the BB device) has become faulty and no longer responds to key presses).
In the event of a hardware malfunction, the solution would be to replace the failed component. A replacement keyboard costs $15-45 depending on make/model and can be replaced simply by removing the old keyboard and swapping it out for the new one. A logic board replacement is more expensive around $135-$200 because of the nature of the device. It is the central interconnect or "heart" of any mobile device/computer, as such, it is essentially viewed as buy a new device due to the cost incurred.

Aug 11, 2010 | Cell Phones

1 Answer

My blackberry storm screen isn't coming on. However when I plug the charger in a battery comes on the screen and the whole phone light up. When I take it off charge or try to turn it on a red light starts...


The issue you describe appears to be corruption of one or more system files within the BlackBerry OS. A forced update should restore your BB to working condition, but there is the risk that you may lose your data. If that is a problem, do not proceed.
If you wish to restore the BB, please continue below after verifying that you have the following:
A. Computer (Windows) B. BlackBerry Desktop Manager software (BlackBerry.com) C. Latest version of the BlackBerry OS for your make/model BB

To get the OS, simply logon to your carriers website and download the latest version of the OS for your BB. Once the file is saved to your computer, you need to install the setup files just like you would anyother program. When completed, proceed to step #1.
1. Open BB Desktop Manager 2. Remove the battery cover, battery and microSD card (if you have one) from your BlackBerry. 3. Connect the BB to your computer via USB cable (without the battery in place, just the phone's shell). 4. There should be a few drivers that will load automatically and the BB Desktop Manager will recognize your BB. 5. Close the BB Desktop Manager once it has been detected. 6. Go to the following path. C:\Program Files\Common Files\Research In Motion\AppLoader 7. Double-click the "AppLoader.exe" application 8. Once it loads, the application will detect your BB and proceed to update your BlackBerry's OS. 9. If you are prompted to backup your BB data, please do so. If not, then proceed to step #10. 10. Select wipe (or secure wipe) to completely remove the existing OS and data.
A fresh, updated version of the BlackBerry OS will be installed on your BB. The process takes about 35-90 mins to complete. Once done, the BB will automatically reboot and if you had an existing backup or created one before wiping/installing, you can now reopen the BB Desktop Manager and restore your backup to the BB.
As a side note, the BlackBerry Storm 9xxx series has been known to have many flaws. The Storm2 fixed many issues, but still left a lot behind.
If the problem persists after the update, check to see if you still have coverage under the manufacturer's 1yr warranty or if you pay for insurance service, your BB maybe covered under service replacement.

Aug 11, 2010 | Cell Phones

1 Answer

My bb8900 curve is frozen. Cannot access my phone or menu. Apears keys are not working. Did a soft and hard reset - problem still remains. Taken the batery out overnight and still the problem...


The issue you describe appears to be corruption of one or more system files within the BlackBerry OS. A forced update should restore your BB to working condition, but there is the risk that you may lose your data. If that is a problem, do not proceed.
If you wish to restore the BB, please continue below after verifying that you have the following:
A. Computer (Windows) B. BlackBerry Desktop Manager software (BlackBerry.com) C. Latest version of the BlackBerry OS for your make/model BB
To get the OS, simply logon to your carriers website and download the latest version of the OS for your BB. Once the file is saved to your computer, you need to install the setup files just like you would anyother program. When completed, proceed to step #1.
1. Open BB Desktop Manager 2. Remove the battery cover, battery and microSD card (if you have one) from your BlackBerry. 3. Connect the BB to your computer via USB cable (without the battery in place, just the phone's shell). 4. There should be a few drivers that will load automatically and the BB Desktop Manager will recognize your BB. 5. Close the BB Desktop Manager once it has been detected. 6. Go to the following path. C:\Program Files\Common Files\Research In Motion\AppLoader 7. Double-click the "AppLoader.exe" application 8. Once it loads, the application will detect your BB and proceed to update your BlackBerry's OS. 9. If you are prompted to backup your BB data, please do so. If not, then proceed to step #10. 10. Select wipe (or secure wipe) to completely remove the existing OS and data.
A fresh, updated version of the BlackBerry OS will be installed on your BB. The process takes about 35-90 mins to complete. Once done, the BB will automatically reboot and if you had an existing backup or created one before wiping/installing, you can now reopen the BB Desktop Manager and restore your backup to the BB.

Aug 10, 2010 | RIM Cell Phones

1 Answer

My blackberry 9530 smartphone froze and reads "App error 523 reset


The issue you describe appears to be corruption of one or more system files within the BlackBerry OS. A forced update should restore your BB to working condition, but there is the risk that you may lose your data. If that is a problem, do not proceed.
If you wish to restore the BB, please continue below after verifying that you have the following:
A. Computer (Windows) B. BlackBerryDesktop Managersoftware (BlackBerry.com) C. Latest version of the BlackBerry OS for your make/model BB

To get the OS, simply logon to your carriers website and download the latest version of the OS for your BB. Once the file is saved to your computer, you need to install the setup files just like you would anyother program. When completed, proceed to step #1.
1. Open BB Desktop Manager 2. Remove the battery cover, battery and microSD card (if you have one) from your BlackBerry. 3. Connect the BB to your computer via USB cable (without the battery in place, just the phone's shell). 4. There should be a few drivers that will load automatically and the BB Desktop Manager will recognize your BB. 5. Close the BB Desktop Manager once it has been detected. 6. Go to the following path. C:\Program Files\Common Files\Research In Motion\AppLoader 7. Double-click the "AppLoader.exe" application 8. Once it loads, the application will detect your BB and proceed to update your BlackBerry's OS. 9. If you are prompted to backup your BB data, please do so. If not, then proceed to step #10. 10. Select wipe (or secure wipe) to completely remove the existing OS and data.
A fresh, updated version of the BlackBerry OS will be installed on your BB. The process takes about 35-90 mins to complete. Once done, the BB will automatically reboot and if you had an existing backup or created one before wiping/installing, you can now reopen the BB Desktop Manager and restore your backup to the BB.

Oct 11, 2009 | RIM BlackBerry Storm 9530 Smartphone

1 Answer

Device error 400


here is what you do, providing you already have Blackberry desktop manager on your computer... do not plug your phone in, but have the cable ready to connect quickly. make sure you are connected to the internet as well. go to the blackberry website or google 7290 OS update, download newest version (4.1 or newer), enter you service provider etc. (you have to do this before it will download), save it to your desktop. install it to your computer, then open BB desktop manager. now with the battery in your phone and the message displaying error 400 reset - push the trackwheel in and quickly connect the cable and select install applications etc on BB Desktop manager. click next and follow the prompts, it takes some time, but it'll be back to new again.

Jun 30, 2008 | RIM BlackBerry 7290

2 Answers

Error code 507


Basically this means that there is an error with your BB operating system or software, you will need to reload you app's though apploader through your desktop manager.

Pulling the battery out while the device is on is worth a try before you reload the os, this is called a hard reset and fixes 80% of BB issues.

Jun 02, 2008 | RIM BlackBerry Pearl 8100

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