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My printer went offline; once I placed it back online it will not print

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  • Mike S
    Mike S May 11, 2010

    how is this connected to the pc, by USB or LAN cable?

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Hi

As you have not provided me any information about the setup and also no information about the unit. However I will still like to perofrm few troubleshooting steps.

If your printer is a HP and is connected in network then I request you to perform below steps.


1. Print a network configuration page from the printer front panel.
A. Press the Setup button.
B. Press the arrow buttons to select Network and then press OK .
C. Press the arrow buttons to select Print Network Configuration Page and then press OK. The Network Configuration Page prints.
2. Note the IP address on the printer.
3. Please open the printers folder located in the control panel
4. Right click on the icon and select properties
5. Select ports tab and click on create new Port button.
6. Select the Ports tab, and then click Add Port. Select the standard TCP/IP Port and create a new port. Type the IP address of the Printer and proceed with the onscreen instructions.

Now try printing.

Yours,
Roger

Posted on Oct 04, 2009

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=============================
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