When I try to install a Vista 32bit driver for the CX5000 All-In-One Epson
Scanner (downloaded from Epson), I get the following message:
Windows encountered a problem installing the driver software for your
device. Windows found driver software for your device, but encountered an
error while attempting to install it. EPSON CX4900/CX5000/DX5000. The
system cannot find the file specified.
I have tried every possible way to install this driver with no success. I
have even downloaded the driver numerous times to try again. Epson tech rep
tried, too, but gave up and told me to contact Microsoft.
The downloaded Vista driver for the printer portion of the Epson CX5000
installed correctly. Only the scanner driver didn't install properly.
dont know how to install
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if you are downloading the combo package driver, and your having an issue. thats normal. combo package driver of epson usually have issues, so they suggest to download the driver separately. since you already download the scanner, download the driver and make sure that you select the right driver, because there are 2 types of windows 7, 32bit and 64 bit, if you are downloading 32 and you have 64, it wont work and vice versa, so double check.
download the driver from this link according to your os.
From Epson FAQ:
Does Epson have Microsoft Vista 64-bit drivers available for my scanner?
Currently, we do not have Microsoft Vista 64-bit drivers available for your scanner. However, you may be able to use the VueScansoftware from Hamrick; it supports Microsoft Vista 64-bit. Please visit the Hamrick web site for more information. http://www.hamrick.com/vsm.html
Not tried it yet as I don't have 64 bit installed (my research is in preperation)...
3.) Ones it is downloaded and installed to your computer., try to launch epson scan ( if same issue persist )
>> On the Device Manager (Vista) if the Epson Scanner is listed under "Other Devices" -- with a yellow " ! " < right click on it and click on update driver., make sure that the option selected is " Install the software automatically (Recommended) and then press next > ..... you may need to restart your computer after this procedure..
>> Then try to scan again
Note >> if a pop on your computer for ( New hardware Found ) just ignore it / close it., after the scanner driver is installed it will go away.....
Cant find such a scanner, are you sure of the model "performance", If it is not Vista compatable, ie if Epson have not released a Vista driver, then it is not going to work with Vista.
See Epson web and download driver if available, if not change scanner or operating system or purchase software
Check your Epson product CD to see if it already contains Windows Vista drivers. If the CD indicates support for Windows Vista, follow the instructions that came with your Epson product to install your driver and other software.
If your Epson CD does not indicate support for Windows Vista, DO NOT INSERT YOUR EPSON PRODUCT SOFTWARE CD IN YOUR WINDOWS VISTA COMPUTER because the setup program is not compatible with Windows Vista. Instructions for installing additional software from your CD may be available with your driver download.
Note: If you already have ArcSoft PhotoImpression™ 5 installed on your Windows Vista computer, you may need to install a "patch" program. Go to the ArcSoft website to download and install the patch.
Products that are not Vista compatable are not capatable with Vista, who would figure hey!!
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Drivers disk for your printer does not contain the drivers for vista. You can
confirm this information by checking this link;
You need to remove the yellow question mark on the device manager. Click on the plus sign of the Question mark icon. Right click on the item that will be displayed under the question mark and then uninstall. You need to uninstall the drivers as well. you can doo it on add/remove programs(winxp) or program features (vista). Unplug the USb cable/ Download drivers from support.epson.com and you just need to choose the right driver for your windows version. After Installing the TWAIN driver and Epson scan utility, you need to restart computer. When computer is ready you can plug in the usb cable and open up Epson Scan on your desktop
Windows Vista printer and scanner drivers are available for your product. The printer software is available by using the Automatic Software Update service built into Windows Vista. The scanner software is available for download through Epson’s website.
PRINTER DRIVER DOWNLOAD
Please follow these steps to set up your Epson product and automatically download the Windows Vista printer driver for it from Microsoft:
1. Connect the USB cable to your computer and then to your Epson product.
2. When the FOUND NEW HARDWARE window appears, select Locate and Install Driver Software (Recommended).
3. Your Epson product drivers will install automatically. You may need to select this option more than once during installation.
4. Close any open windows on your screen.
5. Try printing.
*NOTE: -Depending on your system the computer may ask for your Windows disk, if so insert your Windows CD into your CD-ROM drive and click OK. -As the driver is part of Windows Vista, there is no Status Monitor available for your printer. Some printers may have an INK LEVELS options included as part of the resident driver. Otherwise, the printer does have its own indicators. The LCD will display which cartridge is either low or out of ink. -If the ink levels do not appear, click GET INK LEVELS to refresh the driver. Ensure the printer is directly connected to the computer as the Ink Levels does rely on full bidirectional communication.
SCANNER DRIVER DOWNLOAD AND INSTALLATION
1. Go to the Epson Support website (www.epson.com/support).
2. Select your model, then select Drivers and Downloads.
3. Select and download the TWAIN Driver and EPSON Scan Utility for Windows Vista. Save the file to your desktop and make a note of the file name in order to easily retrieve it.
4. Double-click the downloaded file and follow the on-screen instructions to complete the installation.
If a message appears indicating “The scanner has not passed Windows Logo testing”, click Continue Anyway. Then click Finish.
5. Re-start your computer before testing the scanner software.