I had the same problem with my skagen 233XLSGS called the skagen they ask me to mail the watch along with a check or money order for $8.50 to this adress :
Metro Service Center
ATTN: REPAIRS DEPT.
10615 Sanden Drive
Dallas, TX 75238
It took around 2 weeks but just revived my watch today with the crown replacement I'm very satisfy with their customer service
Call skagen they have a great customer service department. and they repair all of there own watches. since they have lifetime warrantees you want everything to be done by them anyways.
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