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I have Vonage phone, and TimeWarner cable. My

I have Vonage phone, and TimeWarner cable. My phone cuts out repeatedly during conversations. Vonage says its TW lines, and TW says it is Vonage equipment. A TW tech felt that TW tlelevision and internet take priority over Vonage phone. TW phone also takes priority over TV and internet. What is the real cause of the cut outs on my phone?

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Remove your router for the vonage equipment. Direct connect to modem. Does your internet ****? If yes its TW issue. If no its Vonage issue. Try it for a day

Hope this helps!

john

Posted on Oct 05, 2009

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  • Ensure no file sharing, P2P applications, or large downloads are running while you are using the phone. These activities can use up most of your bandwidth, leaving little left for your calls.
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  • If you wish not to disable your firewall, then you can port forward the Vonage traffic to the adapter. Click here to learn about port forwarding.

Wireless Routers and Cordless phones — If you have a wireless router and a cordless phone:
  • Ensure all wireless devices and cordless phone bases are at least four feet away from each other.

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  • Test with one phone directly connected to your Vonage device. If this fixes the issue, there may be a problem with your house wiring.
If you have made it through this checklist and you are still experiencing an audio problem, our first class customer service is available to assist you. Please have handy your account ID, phone number, name of your internet service provider (ISP), and model numbers for your Vonage device and any other devices in your network.

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