Question about Lexmark X85 All-In-One InkJet Printer
The encoder strip is most likely the problem. Unplug the power from the printer. Open the front cover and move the cartridge carrier to the center. You should see a white ribbon cable, a thin plastic strip and a black belt with teeth.
The thin plastic strip is the encoder strip. It rides in a sensor on the back of the cartridge carrier that you will not be able to see. Reach in with the first finger of either hand and carefully strum the strip as if playing a guitar.
The strip will need to be lowered slightly and brought towards you slightly. Please be careful not to break the strip or your printer will not function. Once you believe the strip is set correctly, plug the power back and try printing the self test.
To self-test the printer, please follow the steps given below:
1. Press the "Menu" button 10 times. It should then read "Maintenance" on the printer's display screen.
2. Press the "Select" button once. You should then see "Cartridges" displayed on the printer screen.
3. Press the "Right Arrow" button 3 times, which then brings you to the "Self-Test" option.
4. Press the "Select" button once. It should print out a sheet of paper with horizontal color and black lines and smaller vertical lines.
The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues and we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.
Posted on Oct 03, 2009
Testimonial: "I was impressed by the prompt response but unfortunately I've already broken the encoder strip. I am a ***."
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Aug 25, 2011 | Lexmark X4850 WIRELESS All-In-One InkJet...
Jul 10, 2011 | Lexmark Z715 InkJet Printer
Apr 02, 2010 | Lexmark X5150 All-In-One InkJet Printer
Mar 28, 2009 | Lexmark JetPrinter Z12 color InkJet
Jan 26, 2009 | Lexmark X83 All-In-One InkJet Printer
Dec 25, 2008 | Lexmark X4875 InkJet Printer
Feb 24, 2008 | Lexmark X83 All-In-One InkJet Printer
Jan 03, 2008 | Dell 942 All-In-One InkJet Printer
Feb 23, 2015 | Lexmark X85 All-In-One InkJet Printer
185 people viewed this question
Usually answered in minutes!