Question about Kodak Professional 8500 Thermal Printer

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I recently found out that this printer only prints two passes instead of three. The paper does not enter the machine from the rear for the final printing step, and after a short while the error lamp turns on red. The problem occurs both on my Power MacIntosh (!0.5) as wel under Windows(XP professional). Reinstallation of the drivers did not solve this problem. l

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  • f_roelfsema Oct 03, 2009

    I shall look for material fragments in the printer. As far as I can see now no damaged parts are obvious or visible.

  • f_roelfsema Oct 31, 2009

    As I told you no broken parts were in the printer, and I cleaned it thoroughly, although the printer was not dirty, after partial disassembly of the printer and it still did not work properly, including test printing with the disconnected printer.

    I almost gave up, but today I cleaned the sensor, located in the door, with isopropylalcohol and a small cotton bud.and hereafter the whole thing worked as it should.Simple solution, other should try that before rigorous and time consuming approaches. thank you. Did I earn a free ticket?

    best wishes,

    Dr Ferdinand Roelfsema



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If the problem happens with both Mac and Windows, then it is not related to software or driver, but the printer is defective.
If the error warning light comes on after few prints, that means that a paper jam is detected. if that happens regularly , then one of the feeding rollers had lost grip, or one of the paper sensors (small plastic tabs) is broken.
Check inside the printer for small foreign objects, or fragments of paper the can also cause the problem.
If that does not fix the problem, then the printer must be taken apart to inspect the rollers, and replace the faulty part.

Posted on Oct 03, 2009

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I've got the same printerI recently found out that - 2_bing.gif / same problem. There is a solution that appears to work for me. I contacted Kodak about this several years ago before they discontinued support for this printer. It seems that its caused because the printer loses it's position with the various dye layers on the film and gets "lost". They gave me a 3 step "repair". Step 1 - remove the "green holder" that the film/dye material sits in and reinstall your film right onto the drive wheels (without holder). Step 2 - Locate the small sensor (eye) on the top side of the thermal head (there's a yellow label on my machine on the "door" that lifts up with the head attached that shows the sensor location. CAREFULLY clean that sensor with alcohol. I use a Qtip with the slightest bit of moisture ... you don't want this thing wet ... just clean.
Step 3 - there's a LED that's on the body of the machine directly opposite the sensor (when the lid is closed) that needs the same type of cleaning.

You might want to look in your machine and wipe every roller you see while you are at it with a cloth that's very slightly dampened with alcohol. Most of the time these aren't the problem if the printer actually does start feeding the paper ... at least they aren't for me.

I find that I have to do this sensor cleaning exercise every year ore so. Don't give up hope if the problem returns in a few months.

BTW, it appears that the only drivers that work in this evolving world of computers are those that were written for Windows XP. I've have no luck trying to get this printer to work with the MAC in Leopard or Snow Leopard OS and the Fusion virtual machine options didn't work either. Haven't tried boot camp with XP which I guess is the last option.

Hope this helps. If you need to contact me on this try me at

Good luck.

Posted on Jan 17, 2010


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Posted on Jan 02, 2017

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Try this
[LED Indication]

The Paper LED is flashing.

Meaning of LED Indication
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Close the front cover of the printer.

Back cover is open:
Close the back cover of the printer.

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Clear the paper jam. To see paper jams and how to clear them, click here. If the printer does not start printing, press the Go button.

No paper fed manual feed slot:
Put the paper back in the manual feed slot.

Memory full:
The printer memory is full and the printer cannot print full pages of a document.

Print overrun:
A print overrun occurred and the printer cannot print full pages of a document.

Clean drum unit:
The corona wire needs to be cleaned.

Oleg Andrukh IT Specialist 215 364 3774

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