Question about Kodak Professional 8500 Thermal Printer
If the problem happens with both Mac and Windows, then it is not related to software or driver, but the printer is defective.
If the error warning light comes on after few prints, that means that a paper jam is detected. if that happens regularly , then one of the feeding rollers had lost grip, or one of the paper sensors (small plastic tabs) is broken.
Check inside the printer for small foreign objects, or fragments of paper the can also cause the problem.
If that does not fix the problem, then the printer must be taken apart to inspect the rollers, and replace the faulty part.
Posted on Oct 03, 2009
I've got the same printer
/ same problem. There is a solution that appears to work for me. I
contacted Kodak about this several years ago before they discontinued
support for this printer. It seems that its caused because the printer
loses it's position with the various dye layers on the film and gets
"lost". They gave me a 3 step "repair". Step 1 - remove the "green
holder" that the film/dye material sits in and reinstall your film
right onto the drive wheels (without holder). Step 2 - Locate the small
sensor (eye) on the top side of the thermal head (there's a yellow
label on my machine on the "door" that lifts up with the head attached
that shows the sensor location. CAREFULLY clean that sensor with
alcohol. I use a Qtip with the slightest bit of moisture ... you don't
want this thing wet ... just clean.
Step 3 - there's a LED that's on the body of the machine directly opposite the sensor (when the lid is closed) that needs the same type of cleaning.
You might want to look in your machine and wipe every roller you see while you are at it with a cloth that's very slightly dampened with alcohol. Most of the time these aren't the problem if the printer actually does start feeding the paper ... at least they aren't for me.
I find that I have to do this sensor cleaning exercise every year ore so. Don't give up hope if the problem returns in a few months.
BTW, it appears that the only drivers that work in this evolving world of computers are those that were written for Windows XP. I've have no luck trying to get this printer to work with the MAC in Leopard or Snow Leopard OS and the Fusion virtual machine options didn't work either. Haven't tried boot camp with XP which I guess is the last option.
Hope this helps. If you need to contact me on this try me at firstname.lastname@example.org
Posted on Jan 17, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jul 01, 2016 | Office Equipment & Supplies
May 29, 2014 | HP Photosmart D110a Wireless E-all-in-one...
Mar 03, 2011 | HP LaserJet CP1215 Color Printer
Nov 07, 2009 | HP DeskJet 930c InkJet Printer
Oct 31, 2009 | HP LaserJet 4 plus Printer
Jan 23, 2009 | Brother HL-2070N Laser Printer
Nov 06, 2008 | HP Office Equipment & Supplies
Sep 11, 2008 | Xerox WorkCenter PE120i All-In-One Laser...
Apr 24, 2008 | HP LaserJet P3005n Printer
Nov 04, 2007 | HP Photosmart 8250 InkJet Printer
127 people viewed this question
Usually answered in minutes!