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Sprint Sierra software load locks up my Acer laptop keyboard

Is this a problem only with Acer computers?

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  • johnodo Oct 03, 2009

    I bought a new Acer Aspire laptop on thursday and when I plugged in my Sprint sierra aircard the software installed and the connection worked, however the keyboard and mouse pad locked up. I exchanged the laptop for a new one on Friday and the same thing happened. Worked fine until the software from the aircard loaded (Sprint Smart View) and the keyboard again locked up - looks like the keyboard is uninstalled - cant find it in device manager - also had a USB mouse plugged in (different one each time) which worked both before and after tje keyboard locked. I can exchange it today if Acer is the problem. I have this aircard working on another laptop IBM w/XP and a desktop with Vista (actually 2 of those)

  • johnodo Oct 03, 2009

    did you get my previous response?

  • johnodo Oct 03, 2009

    Oct 03, 2009 - I bought a new Acer Aspire laptop on thursday and when I plugged in my Sprint sierra aircard the software installed and the connection worked, however the keyboard and mouse pad locked up. I exchanged the laptop for a new one on Friday and the same thing happened. Worked fine until the software from the aircard loaded (Sprint Smart View) and the keyboard again locked up - looks like the keyboard is uninstalled - cant find it in device manager - also had a USB mouse plugged in (different one each time) which worked both before and after tje keyboard locked. I can exchange it today if Acer is the problem. I have this aircard working on another laptop IBM w/XP and a desktop with Vista (actually 2 of those)
    Oct 03, 2009 - did you get my previous response?
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Have you tried uninstalling and reinstalling the connection manager?

If so, there may be an issue with the release that was provided with your aircard. Goto Sprint's download section, select your sierrawireless card from the list and download the "connection manager." Install this and see if the newest release solves your problem.

Hope this helps,
Bill

Posted on Oct 03, 2009

  • Bill Ready
    Bill Ready Oct 03, 2009

    I had a Verizon wireless modem and it create the same problems as what you are describing. I updated the software and the issue went away. Did you see the link I provided? See if the latest connection manager solves the problem. If not, we'll figure something else out.

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The issue is not clear. Could you be more specific.

Posted on Oct 03, 2009

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