This error code is usually caused by a 3rd party application being
downloaded on the phone. Below are the directions that may solve your
What you will need:
A Windows PC (Only tested with Windows XP so Unix and Mac users may
need other methods)
Javaloader (Get it Here: http://www.enduserguides.com/mobile/blackberry/eug_bbjavaloader.html
BB Device (this is your actual device)
USB cable to connect to computer
How do I save myself some time:
Download and extract the Javaloader program to a folder of your choosing
but remember it for the next steps.
In Windows XP click Start -> Run -> Type CMD and click OK
change your directory to the drive and directory you saved the
javaloader program to
(to change drive type x: where x is the drive letter, to change
directory type cd\<directoryname>\<subdirectoryname> etc)
Type "javaloader -usb dir >dir.txt" without the quotes (this will
generate a list of all programs on your device into a file called
dir.txt in the same directory as Javaloader)
Go to the directory with javaloader.exe in Windows Explorer and open the
The file has a list of a bunch of module names and versions, etc. This
is where I can't give you the specific answer to your problem but can
provide some guidance.
I only recommend trying to delete 3rd Party applications so look through
the list for module names that look like third party apps. You can also
sometimes tell 3rd party apps by the version number as well but don't
use this as the bible because some RIM apps are not the version of the
OS. Once you find some apps you want to try to delete to fix the problem
follow the steps below. I recommend you do this one at a time and reset
(if the device doesn't automatically reset) between each erase function
to narrow down the issue.
Once you find the module to delete go back to the CMD window and type
"javaLoader.exe -usb erase -f <badmodule_name>" where
<badmodule_name> is the module you identified to delete which must
be typed exactly as it appears in the dir.txt file.
Keep repeating until it reboots successfully.
If this fails you'll need to - or have a repair facility - wipe and
reload your phone's operating system.