Question about SanDisk Sansa e250 MP3 Player

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Sansa e250 not finishing its "Refresh Database"


I just downloaded 47 songs onto my sansa. i powered it on and did its usual start-up procedure. But when it got to the Datadase refresh screen it finished about1/12th of the screen and it just stopped. Its been on for like an hour. I've tried to do the whole recovery mode thing but that didnt work. Then i tried to take out the battery and start it up again but it just gets to the one part and stops in the same place. Can you please help me?


P.S. Im not the greatest speller so try to struggle through the paragraph i've written.

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Re: Sansa e250 not finishing its "Refresh Database"

Turn it to recovery mode by putting it on hold, while off, and holding the record button along with power until it go's into a screen with a black background and white text. Then update it with the updater.

Or try formating it while it's in MSC USB mode which you can change in the settings on the player. Just connect it while in the MSC mode and, while in "my computer", click the "SANSA e250" drive icon and click format. But when you format it, do not click "Quick Format" or change any settings. JUST click start.

I hope it works for you. If you have any more problems or it doesn't work, i will be more than happy to help you. Just write a response back and i will get to it as soon as possible. Thank you and have a good day.

Posted on Dec 29, 2007

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Stucked at Refresh database

When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

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