Question about Bose SoundDock® (Black) Docking Station for Apple iPod

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Bose Sound Dock remote control - only volume works

My original Bose Sound Dock system will no longer work with the remote control. Volume still works but not play/pause or forward and back commands. I know that the problem is not the remote control as I bought a replacement remote and exactly the same thing happens. Any ideas?

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My remote worked perfectly until I changed the battery. The original battery was CL 2032 and I replaced it with DL 2032. After replacing the battery, only the volume control works. The off button will only fade the sound while the button is depressed. Release the button, and the volume returns to the original level and the unit remains On.
None of the other buttons work.
If you've found a solution, please post it here.

Posted on May 25, 2010

  • eltigrito May 25, 2010

    I resolved my issue by removing my iPod from the dock and unplugging the SoundDock. I waited a few seconds and plugged the SoundDock back in. I then placed my iPod back into the dock.



    I played a song and tried to use the right/skip button to skip to the next song. At first it didn't work. Then, I held the right button down for a few seconds. After that, all buttons worked just fine.


    I hope this works for you. In case it doesn't, here is what the user manual says:


    • Remove your iPod from the dock, wait five seconds, then firmly reseat the iPod in the dock.
    • Try the remote from a different location. If it works there, check for interference from bright room lights or sunlight. Wipe off the small lens on the front end of the remote with a clean, dry cloth.


    • Make sure there is a clear pathway between the remote lens and your SoundDock system.


    • Remove and reinsert the battery as shown on page 6.


    • Replace the remote control battery as shown on page 6.

  • Alex Rodriguez
    Alex Rodriguez Dec 08, 2013

    Hey thanks I just did what you said and it works wow that was Easy!

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Have similar problem. My remote play/pause won't work - ither functions do work though. Have replaced remote but still have same problem.
Any ideas ?

Posted on May 14, 2010

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Sorry I don't have an answer for you - but I have a question! Can I ask where you purchased your replacement remote control as mine is broken? Ta.

Posted on Nov 10, 2009

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Hello fellow music lovers,
I had the issue of only the volume controls working (there was no skipping and when I would try to shut down it would turn back on). So I did 2 things and now all is working fine, but not sure if both steps are necessary.

I disconnected the battery pack from the docking unit, and I restored my ipod to factory settings and re downloaded all my music. As I stated earlier, everything now works perfectly.

Hope this helps all of you.
Cheers

Posted on Aug 27, 2012

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Same problem. Bose Sound Dock II only responds to volume -/+ and off/on. Dock light flashes with all remote buttons, but the docking unit does not send ANY commends to ipod. Volume and off/on affect only docking station, all ipod commands are not transmitted to ipod. Replacing remote, batteries etc. does not change this assessment. I suspect the docking station is not communicating at all with the ipod, but the ipod is sending music to docking station. Tried compressed air on connectors etc. nothing. Bose 1-800 service indicates docking station must be returned for repairs.

Posted on Jan 22, 2011

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Remove ipod from dock and unplug dock.
Remove ipod holder from dock and then carefully vacuum the connection on the dock. Ensure that ipod socket is clean.

Replace power and ipod

Worked fro me

Posted on Dec 02, 2010

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