Question about Dell Latitude D620 Notebook

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No Dell Logo on the LCD screen while starting the computer

My computer model is Dell Lattitude D620. The problem started by Windows XP not starting after the Dell Logo on the screen. Repeated trials 2-3 times will solve this problem and Windows will start but slowly and I continued to work. While working on the computer, sometimes the system logged off and restarted auromatically. During early September, I clicked on a photo from Africa which contained a virus. It was later cleaned up, esp the C-drive. Later when I started working on the computer, the same problem of Windows OS not starting and repeated trials to start it occurred. One time the problem became serious, and the Windows didn't start. Instead, the statment appeared that whether to start the Windows in safe mode or two other options. I clicked on the safe mode starting. It then informed me whether I need to start the Windows with the setting before the start of the current problem. I then gove the date as 05 August 2009 setting to start the Windows. It took more than 15 minutes and nothing appeared. From then on, no Dell logo comes up on the LCD screen. I even tried with an external monitor, but no Dell logo on the screen. It appears to be a hardware problem. Any help will be appreciated. Thanks.

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  • Paul Bade May 25, 2012

    If it still doesn't start after reloading the default BIOS settings, check the BIOS settings to see if a hard drive is listed. If the Hard Disk menu item is blank (no model number shown), your hard drive has died. In that case, your best bet is to get a new hard drive from your favorite computer parts dealer and a set of System Recovery CDs from Dell. If your hard drive is still working, look at the Dell applications to see if you can make your own set of Recovery CDs - it's a good idea to have those on hand in case the hard drive does go out. These CDs reload the hard drive with the original factory configuration. Note: if you want to keep Microsoft Office after a system recovery, you'll have to find the envelope that had the Office CD inside - you'll need to enter the key again, and you cannot obtain it from any other source (Microsoft says go ask Dell, and Dell says they don't have those).

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I would suggest you to try doing a BIOS default settings

Immediately after you start the computer start hitting F2( or Delete key in some systems), It will take you to BIOS. Just load the default settings for BIOS save settings and exit.

This should resolve your issue

Posted on Oct 03, 2009

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Hi,

According to me its not the H/w problem. Try this method.
1. Insert your Win XP CD into your CD Rom drive.
2. Set your Boot sequence to CD Rom first and boot through CD.
3. Select Restore option instead of reinstalling.
4. It will ask for the path to copy the missing file, select "1" , once it is done restart the PC .
Before that remove your XP CD.

Then you shall get back your desktop visible.

Regards

Posted on Oct 03, 2009

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1 Answer

Dell lattitude d620 won't factory restore ?


Hi,


Please go through the below step, you can able to do it.


1) Shut down the Dell Latitude D620 if it's currently powered on. Click "Start" in the left-hand corner of the screen to access Windows' shut down options. Alternatively, press and hold the Latitude's power button, located on the top edge of the laptop's keyboard.


2) Turn on the computer by pressing the laptop's power button.


3) Press and hold "F8" on the top of the laptop's keyboard immediately after turning the computer on. If the Windows logo appears on the screen, you're too late and must repeat Steps 1 through 3 again. If you pressed it in time, a list of text options will appear on the screen.


4) Use your keyboard's arrow keys to scroll down to "Repair Your Computer." Push the "Enter" key on your keyboard.


5) Choose a language from the next list and select "Next." If you've password-protected your laptop, you will be prompted to enter your user name and password at this time.


6) Press "Dell Factory Image Restore." A new window will appear. Click "Next" and select the option for reformatting the hard drive and restoring the factory condition of the laptop.


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1 Answer

When i turn my computer dell latitude d620 on it comes to the dell screen then the windows xp screen and then it goes black with nothing more than the mouse. what could be the problem?


This sounds like a video issue. Try starting the system into safe mode (after the dell screen, tap F8 to get the startup menu and then select safe mode) When in safe mode, go to the control panel and remove the display adapter driver from the device manager under System > hardware tab. Try booting into normal mode windows- you should be able to get into windows at that point. Download and reinstall the graphics driver from support.dell.com. If the issue reoccurs after you've reinstalled the graphics driver, it means that the video card on your system has gone out. At that point, contact Dell technical support if you are in warranty to get service- if not, try pricing the replacement video card from Ebay or Dell parts service.

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Starting problem


Immediately after seeing the Dell logo, keep tapping the 'F8' key,
until you see a "menu" (white text over a black background)
giving "startup" options for Windows XP.

Select "Safe Mode" and see if you can start in that mode.
Then, use "System Restore" to go "back" in time, to the most-recent checkpoint (date/time) where your computer _DID_ work.

Restore to that point, and restart.

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insert your windows cd, start your computer, press any key to load from cd and there will an option to restore or recover the operating system

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It starts with Dell Scrn followed by Windows Logo, then it stops


Should not be with the hardware This seems to be a problem with windows.Try starting on safemode. Otherwise you may have to reinstall Windows.


Regards

Aug 11, 2009 | Computers & Internet

1 Answer

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Sounds like your computer has just bit the dust, do your self a favor and purchase a new one. This time buy an XP, it might be a little bit more, but you get what you pay for. 
  `Nbryson

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You screen is Faulty Losse Or Broken

May Need Replacing by a Tech

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The question there is that, is the original operating system of the dell d620 is windows xp or vista, because it wont work properly if the drivers of the system is not installed, especially if the hardware is for vista but there is a workaround try to find the drivers of your system for xp on support.dell.com

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Do you mean reset?

Restart the computer and as soon as you see the dell logo tap the F2 key repaetedly. once you are on the blue BIOS screen use the down arrow key to go to maintenance and hit enter. go to load defaults and select continue. hit esc then save and exit.

Hope this helps. =)

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