Question about Kenmore Washing Machines

1 Answer

The top agitator does not work. It seems that

The top agitator does not work. It seems that the cog is stripped. The 4 pins do
engage the cog but do not catch.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 304 Answers

This problem is generally caused both by by overloading the machine and time. The kit to repair it is called an "Agitator dog kit" and can be purchased at any parts outlet for likely less than $10.

To replace the Agitator Dogs, follow these steps:

  1. Remove the agitator center cap by either pulling straight up or gently placing a flat blade screwdriver into a slot located in the cap.
  2. If the agitator is equipped with an inner cap with a handle, remove this as well by pulling straight up.
  3. Remove the center bolt of the agitator. You will have either a 7/16” hex bolt or a recessed square plastic nut. If you have the square recessed type, use a 3/8” to ½” ratchet adapter to remove.
  4. Remove the agitator by grasping the bottom flange and carefully pulling straight up. Try to keep all the parts assembled while doing this, so do not pull too hard. This will make this repair much easier.
  5. Place your hand over the top of the agitator and separate the upper portion of the agitator from the lower portion and turn the top half over in your hand. The agitator dog assembly will come out in your hand.
  6. With the agitator dog assembly in your hand, lay the rest of the agitator aside. Pay careful attention to how the dogs are installed. Remove the worn dogs and reinstall new ones. It’s that simple.
  7. With all the dogs replaced and the assembly still in your hand, place the upper part of the agitator over the top of it, upside down, ensuring the inner assembly tabs align correctly.
  8. Now keep your hand over the agitator top to hold all the pieces together and turn the entire assembly over (upright position).
  9. Carefully align and reinsert the upper portion of the agitator to the lower portion. Again, making sure the two pieces align correctly.
  10. Place the entire agitator assembly back on the gearcase shaft and reinstall center nut. NOTE: DO NOT over tighten the nut, or the agitator will not spin correctly. Just make the nut snug. Reinstall center cap and inner cap (if equipped).
Good Luck

Posted on Oct 03, 2009

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How do I remove the agitator from my Kenmore Washer model number 110.24962300 to clean under it as clothes are coming out with flakes of dirt and soap-scum pieces etc. on them?

Follow these detailed step-by-step instructions to help you locate and replace your Kenmore worn agitator cogs:
  1. Before you begin this or any other repair, disconnect the power supply to your washing machine. Either unplug the unit from the wall outlet, trip the appropriate switch in your fuse panel, or remove the correct fuse from your home's fuse box.
  2. Raise the lid of your washing machine, and if your model uses a fabric softener dispenser, remove it from the top of the agitator by pulling it straight up and off.
  3. Pry off the agitator's cap (if there is one) by wedging a small flat head screwdriver into the slot between the agitator and the cap.
  4. Reach into the agitator top and pull up on the barrier cap and its seal (also called a gasket) to remove them.
  5. Use a socket wrench with an extension or a nut driver to remove the stud and the seal that hold the agitator top to the shaft of the agitator base.
  6. Remove the agitator top by pulling it up off the agitator base. Turn the agitator top over, enabling the cam and the worn directional cogs to slide out. Examine the cam for wear, it also may need replacing.
  7. Attach each of the new directional cogs to the cam. The small round piece at the base of each 'ear' is fitted into one of the cam's four slots. Your model may or may not make use of a black plastic agitator cam bearing. This cam bearing is used to help hold the cogs in place. If your model uses one, make sure you put it back on during the reassembly process.
  8. Carefully insert the cam and new directional cogs into the agitator top the same way they came out. Place the agitator top over the agitator base. There are tabs on the top of the agitator base that line up with, and fit into, the slots of the cam.
  9. If the cogs fall out of place during re-assembly, you will have to take the cam out of the agitator top again and re-insert the cogs.
  10. Push down on the cam until its slots and the base's tabs snap together.
  11. Insert the stud and seal into the shaft and use your wrench or nut driver to tighten.
  12. Make sure the black rubber gasket (seal) is situated properly in the groove of the barrier cap. Then push the barrier cap and seal down into the agitator past the holes.
  13. Replace the agitator's cap or fabric dispenser, whichever your model uses.
  14. Close the lid of your washing machine. Reconnect the power supply and test the machine to make sure it is working properly.
That should do the job for You. Hope this was helpful

Jan 14, 2011 | Washing Machines

1 Answer

Agitator free spins, will not engage, sounds like a gear is stripped. How do I remove agitator

At the top of the agitator there is a seperation of the agitator and the very top of the agitator. If you hold the fins of the agitator and attempt to unscrew the very top of the agitator this should come loose allowing you access to pull the rest of the agitator out
Hope this helped

Feb 23, 2010 | Washing Machines

1 Answer

Agutator doesn't go around properly-the cogs at top are stripped-how do I replace?

If the bottom agitates and not the top, the problem is likely the 4 "agitator dogs" designed to allow the top agitator to turn only one way.

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

Look at the section on the Sears site for Agitator, basket and tub.

See the part "Dog, agitator "

Remove the fabric softener unit, lift the top agitator cap (use a screwdriver) and you should see a plastic part in the center of the top agitator with a 1/2" square drive.

Remove the drive and lift off the top agitator. Turning it over you should see the 4 "dogs", replace these and the top agitator should turn in one direction only.

Replace the 1/2" drive, the cap and fabric softener unit and the top agitator should work.

Also see the following:

Dec 18, 2009 | Kenmore Washing Machines

1 Answer

The agitator is not working. It is as if a screw is stripped. Everything else works fine.

inside the agitator under the top cap there are 4 'cogs' with teeth on them to make it work... its a common problem as this is a low cost maintenance part- with a socket set and an extension the homeowner can fix this easily...

Nov 27, 2009 | Kenmore 3.2 cu. ft. Plus Top Load Washer

1 Answer

Lower agitator spins, upper portion does not

The top agitator dogs are wore out and need to be replaces that is what works the top of the agitator

Mar 29, 2009 | Washing Machines

1 Answer

Agitator gear is stripped

just place both feet on the agitator as it sits on the floor and lift up on the top half. there are plastic tabs on the bottom half that hold the two pieces together. you will need to remove the 2 tabs before putting the 2 pieces together. the bolt that you screw the agitator down with will hold the 2 pieces together. Joe

Dec 03, 2008 | Whirlpool Ultimate Care II LSQ9564J Top...

1 Answer

Loose agitator on Whirlpool Ultima Care II washer

it could have stripped the spline on the plastic agitator. there is a bolt at the middle of the agitator and you can access that thru the top . remove the top cover and you can remove the bolt using a deep socket.

once you remove the agitator you can look at the dog agitator. these a 4 pcs plastics that works like a one way wrench.

be careful on the location, they are very hard to put back.

check also the spline on the inner part of the plastic assembly.

they do get stripped.

if they are, replace the whole agitator.

tnx 4 using fixya,


Sep 07, 2008 | Washing Machines

1 Answer

Kenmore SM 9710803 - A agitator is not working

if it a duel agitator u will have to replace the dogs in it.

Mar 05, 2008 | GE WBSR3140DW Top Load Washer

1 Answer

Everything works but not the agitator

The plastic inside the agitator cog are worn.

Take off the top of the agitator. If any screw are available remove them. If not grab the agitator from the bottom and yank off. Unscrew the agitator drive cog and inspect underside of agitator. Go to an appliance repair shop and reorder a new one. Between $15-30.

Mar 05, 2008 | Washing Machines

2 Answers

Washer will not agitate but will spin

It sounds like the plastic inside the agitator cog are worn. The smell is the plastic cog turning but the agitator not turning.

Take off the top of the agitator. If any screw are available remove them. If not grab the agitator from the bottom and yank off. Unscrew the agitator drive cog and inspect underside of agitator. Go to an appliance repair shop and reorder a new one. Between $15-30.

Mar 05, 2008 | Frigidaire GSTF1670A Front Load Washer

Not finding what you are looking for?
Washing Machines Logo

Related Topics:

97 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Washing Machines Experts


Level 3 Expert

5470 Answers

Mike Squire

Level 2 Expert

391 Answers

Robert Rankin

Level 2 Expert

338 Answers

Are you a Kenmore Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides