Question about Kenmore Washing Machines

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The top agitator does not work. It seems that

The top agitator does not work. It seems that the cog is stripped. The 4 pins do
engage the cog but do not catch.

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This problem is generally caused both by by overloading the machine and time. The kit to repair it is called an "Agitator dog kit" and can be purchased at any parts outlet for likely less than $10.

To replace the Agitator Dogs, follow these steps:

  1. Remove the agitator center cap by either pulling straight up or gently placing a flat blade screwdriver into a slot located in the cap.
  2. If the agitator is equipped with an inner cap with a handle, remove this as well by pulling straight up.
  3. Remove the center bolt of the agitator. You will have either a 7/16” hex bolt or a recessed square plastic nut. If you have the square recessed type, use a 3/8” to ½” ratchet adapter to remove.
  4. Remove the agitator by grasping the bottom flange and carefully pulling straight up. Try to keep all the parts assembled while doing this, so do not pull too hard. This will make this repair much easier.
  5. Place your hand over the top of the agitator and separate the upper portion of the agitator from the lower portion and turn the top half over in your hand. The agitator dog assembly will come out in your hand.
  6. With the agitator dog assembly in your hand, lay the rest of the agitator aside. Pay careful attention to how the dogs are installed. Remove the worn dogs and reinstall new ones. It’s that simple.
  7. With all the dogs replaced and the assembly still in your hand, place the upper part of the agitator over the top of it, upside down, ensuring the inner assembly tabs align correctly.
  8. Now keep your hand over the agitator top to hold all the pieces together and turn the entire assembly over (upright position).
  9. Carefully align and reinsert the upper portion of the agitator to the lower portion. Again, making sure the two pieces align correctly.
  10. Place the entire agitator assembly back on the gearcase shaft and reinstall center nut. NOTE: DO NOT over tighten the nut, or the agitator will not spin correctly. Just make the nut snug. Reinstall center cap and inner cap (if equipped).
Good Luck

Posted on Oct 03, 2009

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1 Answer

Agutator doesn't go around properly-the cogs at top are stripped-how do I replace?


If the bottom agitates and not the top, the problem is likely the 4 "agitator dogs" designed to allow the top agitator to turn only one way.

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

Look at the section on the Sears site for Agitator, basket and tub.

See the part "Dog, agitator "

Remove the fabric softener unit, lift the top agitator cap (use a screwdriver) and you should see a plastic part in the center of the top agitator with a 1/2" square drive.

Remove the drive and lift off the top agitator. Turning it over you should see the 4 "dogs", replace these and the top agitator should turn in one direction only.

Replace the 1/2" drive, the cap and fabric softener unit and the top agitator should work.

Also see the following:

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=136&osCsid=58c8c3ef065dd7bf04758c8088fe09a7


Dec 18, 2009 | Kenmore Washing Machines

1 Answer

The agitator is not working. It is as if a screw is stripped. Everything else works fine.


inside the agitator under the top cap there are 4 'cogs' with teeth on them to make it work... its a common problem as this is a low cost maintenance part- with a socket set and an extension the homeowner can fix this easily...

Nov 27, 2009 | Kenmore 3.2 cu. ft. Plus Top Load Washer

1 Answer

Machine does not agitate, will spin and rinse including.


Hi,does the top part of the agitator move freely when you move it by hand?Or does it catch,if it does not catch the the cogs other wise known as dog ears are worn out.Do not believe the little cogs that catch inside the top part of the agitator can be replaced.You may have to replace the whole agitator unit on some models they are around 40.00.

Apr 11, 2009 | Maytag PAV2300 Top Load Washer

1 Answer

Top half of agitator turns free (does not agitate)


You will need a set of agitator dogs. Pull off your agitator cap and look under it, you will see 4(four)small tabs that catch and release the top 1/2 of the agitator.

Good Luck!

Feb 25, 2009 | Washing Machines

1 Answer

Aggitator is stripping out


It's easy, your agitator dogs are bad. They are little teeth that sit inside the agitator. If you remove the top of the agitator you will see 4 small gizmos that sit inside there. They have teeth that catch the teeth on the agitator and stop it when it agitates. The teeth on the agitator dogs are just worn out. They cost around 7 dollars from your local appliance repair shop and are easy to replace. Just pull out the housing for the dogs and replace them. You buy them in a set of four. Let me know if you have any other questions and let me know if this was helpful. Good luck and have a great weekend.

Jan 24, 2009 | Kenmore 24032\24036 Top Load Washer

1 Answer

Agitator gear is stripped


just place both feet on the agitator as it sits on the floor and lift up on the top half. there are plastic tabs on the bottom half that hold the two pieces together. you will need to remove the 2 tabs before putting the 2 pieces together. the bolt that you screw the agitator down with will hold the 2 pieces together. Joe

Dec 03, 2008 | Whirlpool Ultimate Care II LSQ9564J Top...

1 Answer

Loose agitator on Whirlpool Ultima Care II washer


it could have stripped the spline on the plastic agitator. there is a bolt at the middle of the agitator and you can access that thru the top . remove the top cover and you can remove the bolt using a deep socket.

once you remove the agitator you can look at the dog agitator. these a 4 pcs plastics that works like a one way wrench.

be careful on the location, they are very hard to put back.

check also the spline on the inner part of the plastic assembly.

they do get stripped.

if they are, replace the whole agitator.

tnx 4 using fixya,

drcool

Sep 07, 2008 | Washing Machines

1 Answer

What are "dogs"? Thanks, Kirk


well basically they are these ear shaped plastic peices that are in your top half of your agitator under the cap that catches on a cog that makes your agitator spin one way during agitation and lets loose going the other way

Mar 27, 2008 | Whirlpool Ultimate Care II LSQ9549L Top...

1 Answer

Kenmore SM 9710803 - A agitator is not working


if it a duel agitator u will have to replace the dogs in it.

Mar 05, 2008 | GE WBSR3140DW Top Load Washer

2 Answers

Washer will not agitate but will spin


It sounds like the plastic inside the agitator cog are worn. The smell is the plastic cog turning but the agitator not turning.

Take off the top of the agitator. If any screw are available remove them. If not grab the agitator from the bottom and yank off. Unscrew the agitator drive cog and inspect underside of agitator. Go to an appliance repair shop and reorder a new one. Between $15-30.

Mar 05, 2008 | Frigidaire GSTF1670A Front Load Washer

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