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The color piece comes off with the dome on the end of the ear piece. Having purchased a CENTRA Active hearing aid only 18 months ago they have now broken, 5 times requiring a new piece

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Hello KayMike,

If the dome on the end of the ear piece is a wax guard type collector that must be opened and cleaned out and then closed. Or if it just the type that you brush away wax, then you must be very careful when handling this procedure?

If you are not comfortable in doing this, I would recommend you schedule an appointment with your provider to ask for refresher instructions and/or service to do this for you. Some instruments may be fitted with different styles of wax guards that may be easier for you to handle. If the color piece with the dome is not a wax guard please clarify you question.

Please advise if this addresses your problem. We hope it will be helpful and thanks for contacting FixYa.com.

Posted on Nov 28, 2009

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The Bolero model requires clear passage of sound through the tube that connects it to the dome/tip that fits into your ear. To determine if the tube is blocked, with a good battery inserted and the battery door closed, unscrew the top of the tube where it connects to the hearing aid. If you cup the hearing aid in your hand, it should whistle/feedback. If not, there is something wrong with the hearing aid. If it does whistle, your audiologist should have provided you with a thin, flexible plastic piece (often green) and instructed you how to unscrew the tube at the top of the hearing aid to run the plastic piece through the tube, all the way out the other end of the dome/tip. If that piece can travel the entire tube easily, then sound should be able to. In any case, a Phonak hearing aid has at least a one year manufacturer warranty (a Q90 likely has a three year) and they will pay for shipping both ways to fix it. You need to send it via an audiologist, though.

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General Care Of Your Hearing Aide(s)


Hearing aides are quite expensive. Taking care of them is a wise decision. If you do not keep them clean you will lose the quality of hearing you were used to when you got them. Taking a few minutes once or twice a month to sit down and clean them will keep them in good shape and your hearing ability top notch. Most hearing aides come with a small brush and usually a small wire instrument. First of all open your battery compartment and remove battery so it isn't squealing at you while you are cleaning. Take the small wire instrument and reach in a far as you can without damaging the tubes in your hearing aide, and scoop out any and all wax that you can. Take the brush and brush out the wax on the wire instrument. Continue scooping the wax ot of all the tubes until you are finished. If there is a lot of wax remaining that you could not reach, you must take them back to where you purchased them so they can finish cleaning them for you and perhaps show you a trick or two in the care of them. Many places will also remove the wax build-up in your ears for you at no charge. With just a few minutes of your time each month to keep them clean they will give you good service for years to come.

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Take the domes off, wash them out or use a pipe cleaner to poke out the wax. If you have washed them, make sure they are thoroughly dry before you put them back on. When you put them back on make sure they are firmly on the receiver tip or you will be taking a trip to A&E to get it removed from your ear canal.

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There are a couple of solutions that you can try, ask your audi to fit a sport lock or change the tip he is using. If that does not work, think about investing in a set of custom made tips. A sport lock is a piece of plastic that attaches to the tubing, when you place the tip in your ear this piece of plastic is folded around the inside of your outer ear along the bowl.It aids retention of the tip.

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Hi Jan3630,

The instruments you show in the picture appear to be ear inserts rather than custom ear mold. Customs can also be small.

You may consider having a local Hearing Health Care Professional advise you as to the feasibility of replacing your sound tubes and inserts with Custom ear-molds.

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ahbma2000,

The hearing aids of today are digital and non digital programable. Older standard aids have a squeling problem as well and could sound like a beep. When the aids beep, its for a reason.

First an accoust beep, old or newer instruments could be because the ear piece or mold is not fitting property or your ear has accumulated earwax blocking the sound from entering the canal to the ear drum. Contact your provider to evaluate this.

On the other hand aids do beep to tell you 1) it is time to change the battery and 2) you are changeing from one program to another. Most programables are programed to beep when it first comes on also. Then it quits if all is well and you are hearing as planned. A review of you operating instructions will help to determine which problem you are having.

Thanks for contacting Fixya.com.

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Behind-the-Ear (BTE) - Sits behind your ear and is connected to an ear mold placed inside your ear via tubing. BTE devices are fastened on the ear with an ear hook and the ear molds are custom made to fit the user's ear. In the Ear (ITE) - These are placed in the ear of the wearer. In the Canal (ITC) and Completely in the Canal (CIC) - With ITCs and CICs, the whole hearing aid is placed inside the canal. ITCs are often larger than CIC devices. CICs are extremely tiny in size and are almost invisible. Body-worn hearing aids - These aids use an external box worn by the user. The user wears an ear piece which is attached to the box by a wire. There are also disposable hearing aids available which have a built-in battery and, after the allotted hour or time usage, the user simply replaces the entire aid.

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