Question about Tao 89811-PB1 Digital Picture Keychain
I have successfully loaded the software on to my Mac, and uploaded photos to the keychain. The green light is on, indicating that unit is fully charged, however, once disconnected from the USB cable, it won't turn on. HELP PLEASE.
I've now returned the original keychain, bought another.... same thing. Returned, bought a third.... same thing. Never works unless plugged into a USB port. I sat on hold two times to customer support for over a half hour. They were useless, one blamed it on the store that they must have damaged it. The other blamed it on the USB cable - which didn't make sense. If it can download pictures, the cable should be fine. I played the game anyway and swapped cables - same result. These things are just pieces of crap!
Posted on Jan 08, 2008
Try to hold the power button down for 3 seconds to see if that works. I had the same problem then I tried to hold it down the power button and that worked. (I got this tip from the instructions.)
Posted on Dec 23, 2007
I was able to download pictures and after an overnight charge, it won't turn on when disconnected from the computer. It was a gift to my wife, I guess I'll have to get her something else. It's a pain to give someone a gift that is a piece of junk.
Posted on Jan 07, 2008
I just bought this thing for $20 as a present for someone. I charged it up for hours and it still won't turn on by itself. I cannot get it to download pictures at all. It is a piece of **** and a scam. I am taking it back and hoping that they will give me my money back! DON"T BUY THIS PRODUCT!!!!!
Posted on Jun 20, 2008
I spoke with someone from customer service today, the person told me to try re-setting the unit while it was plugged into the computer in order to have it cycle through another charge cycle. Sometimes they do not take the initial charge.
Posted on Jan 21, 2008
Same thing here. But not only will it not turn on unless plugged into the PC or wall, the pictures that I've downloaded are all washed out and unviewable
Posted on Jan 17, 2008
NO DRIVER FOR MAC OS 10.5: I have the same problem on my Mac G5, system Leopard OS 10.5. Got the software downloaded, first from the tiny cd, then from the website altho the website is 1.0 and the tiny cd is 1.0.2.
could only get the viewer to choose updating by pushing a bent paper clip into the reset hole. then the icon would say "be sure the viewer is on update" and when I clicked OK, the application would close. Messed with it for hours.
Finally got through to the customer care (1-800-374-2744) and learned they do not have a driver for Leopard - and apparently have no plans to do so. The rep could only suggest trying a different cable (I did, no change) and he will mail the latest driver from the manufacturer. If that does not do it, no other option but to return for refund, but since this was a christmas gift I am not sure where to return it.
Posted on Jan 11, 2008
To: Guest...Posted on the 27th.......How did you get the program to open, not using the "useless" instructions?? I have Win98, followed the instructs. EXACTLY, but when I click on the desktop icon, nothing happens!!!! And yet, my unit works perfect when disconnected from the USB cable; (viewing the sample photos). I even tried to open the program for the "update" from my C drive; to no avail. PLEASE help!! This is driving me nuts !!!!!!!!!
Posted on Dec 28, 2007
I just got one of those snazzi photo keychain things made by innovage tech for christmas and it is driving me crazy!!!! it wont turn on when disconnected from the usb drive in my computer!!!!!!i had no problem installing the softwhere that came with the keychain but then evry time i tryed to open the program it told me that i couldnt. someone suggusted that this might be becuase the key chain wasnt fully charged even though the light was green. so i waited for over 3 hours for the thing to charge!!! the program still wouldnt open but then we figured out how to open it with out any help from the very useless instructions. once i got the program working i got all the pictures i wanted and then downloaded them to the key chain but then!!!!! i unplugged it from my computer and it still wont turn on even though the green light is still telling me that is fully charged!! so i plugged it back into my computer just to make sure that my pictures were still on it and it turns on fine (when plugged in) and lets me go to the main menu but then it wont let me usethe arrow button things to go up and down to select the time and things!!!
i have been trying all afternoon someone please help me!!!!!!!!!
Posted on Dec 27, 2007
Same thing happening with me. I understand why it was on sale now.
Posted on Dec 26, 2007
Hrmm, i to am having many problems with the digital photo keychain...every now and then i just reset it..my pictures dont change..and when left alone for 3 minutes it doesnt turn off..(idling). when i finally get a screen to pop up i have to hold the arrow button down for about 7 seconds to go the direction..but it wont go past the first two. If anyone has any good info send it to me, firstname.lastname@example.org
Posted on Dec 26, 2007
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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