Question about Tao 89811-PB1 Digital Picture Keychain

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Innovage digital keychain - won't turn on

I have successfully loaded the software on to my Mac, and uploaded photos to the keychain. The green light is on, indicating that unit is fully charged, however, once disconnected from the USB cable, it won't turn on. HELP PLEASE.

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  • amcan_girl Dec 21, 2007

    I have successfully loaded the software on to my Mac, and uploaded photos to the keychain. The green light is on, indicating that unit is fully charged, however, once disconnected from the USB cable, it won't turn on. HELP PLEASE.




    ***  This product states it has a non replaceable, rechargeable battery in it.  ****


    Still looking for a solution

  • Anonymous Dec 22, 2007

    same problem, mine wont turn on without being plugged into the computer....

  • guch Dec 22, 2007

    I have the same problem - green light is on and it indicates it is charge - but it won;'t turn on.

  • Anonymous Dec 22, 2007

    Same thing, probly gonna return it tomorrow.

  • dorlando57 Dec 23, 2007

    Same thing...after charging and loading pictures, it won't turn on unless connected to the PC.

  • jaymers Dec 23, 2007

    same problem, exchanging tomorrow. 1st one worked fine!

  • Anonymous Dec 25, 2007

    same problem here. holding power button did not work.

  • oldgolds Dec 25, 2007

    although the package states cd included, a factory sealed pkg, i found  no cd in the package nor a molded space for one.  I thought plug and play, but nothing, no lights, no beeps--nothing.  what gives?

  • Rapala Dec 26, 2007

    Pics are loaded, light is green but when disconnected from USB port unit will not turn on.Have also tried holding button for 3 seconds.Innovage Digital Photo Key Chain

  • Anonymous Dec 27, 2007

    Same problem, it's a piece of garbage.....

  • Rachierooroo Dec 28, 2007

    yep, I am having the same problem too. Mine want turn on (even after the 3 sec.) It does work when I have it plugged in, but goes off as soon as I unplug it. I got it for a gift and I don't know where to return it. I hate to ask the person who gave it to me.

  • Anonymous Dec 29, 2007

    Same problem, unit will not turn on once disconnected from the computer, called tech support # 1-800-391-2970, was told to "re-direct" my call to 1-800-374-2774, but they are open only 9am-6pm M-F, and those are the exact hours I am at work!! Help!

  • ggaffield Jan 02, 2008

    same thing happens to me. It worked when I first got it. plugged it in, red light came on, and got a blue screen, then I pressed the down key to select USB charge mode. When I did that, it started showing some preloaded pictures, so I left it for about a day. Came back and the picture screen was dark and the green light was on. No combination of button pressing and holding, and plugged in or not, will make the little display light up and give me anything. Reset button on the back does nothing.

  • Ceika Jan 05, 2008

    I have two of these keychains. Myself and my hubby got them for Christmas. Neither one works. His won't bring up the menu at all, and mine won't turn on unless plugged into the computer.

  • sxlexy Jan 06, 2008

    I just got this Second Generation iPod nano and it doesn't work AT ALL unless it's plugged into the computer or into the car charger/FM transistor. WTF?!

  • Anonymous Feb 13, 2008

    I have the same problem. My pictures download ok, but they will only display when plugged in to the USB port; otherwise, the keychain won't turn on! Lovely!

  • jazz99 Feb 21, 2008

    I have the same problem. I called customer care and they said that it must be that the internal battery was no good, and they would send me another one, but that was 3 weeks ago and have seen or heard nothing. I'm not impressed.

  • zackcodb Oct 29, 2008

    I have successfully loaded the software on to
    my Mac, and uploaded photos to the keychain. The green light is on,
    indicating that unit is fully charged, however, once disconnected from
    the USB cable, it won't turn on. HELP PLEASE.





    *** This product states it has a non replaceable, rechargeable battery in it. ****


    Still looking for a solution

  • Anonymous Dec 24, 2008

    Anyone figure this out. I have the same problem.

  • elizawatk Dec 25, 2008

    I uploaded the software in the computer and the keychain is in updating mode but I can not browse the pictures from my pc into the Photo Viewer.

  • Anonymous Dec 26, 2008

    ok the digital key chain is completely charged but to viewed my picture it won't allowed me.It keep saying updating and if i disconnect it from the computer it seem to be blank nothing ever comes up.

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I've now returned the original keychain, bought another.... same thing. Returned, bought a third.... same thing. Never works unless plugged into a USB port. I sat on hold two times to customer support for over a half hour. They were useless, one blamed it on the store that they must have damaged it. The other blamed it on the USB cable - which didn't make sense. If it can download pictures, the cable should be fine. I played the game anyway and swapped cables - same result. These things are just pieces of crap!

Posted on Jan 08, 2008

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Try to hold the power button down for 3 seconds to see if that works. I had the same problem then I tried to hold it down the power button and that worked. (I got this tip from the instructions.)

Posted on Dec 23, 2007

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I was able to download pictures and after an overnight charge, it won't turn on when disconnected from the computer. It was a gift to my wife, I guess I'll have to get her something else. It's a pain to give someone a gift that is a piece of junk.

Posted on Jan 07, 2008

I just bought this thing for $20 as a present for someone. I charged it up for hours and it still won't turn on by itself. I cannot get it to download pictures at all. It is a piece of **** and a scam. I am taking it back and hoping that they will give me my money back! DON"T BUY THIS PRODUCT!!!!!

Posted on Jun 20, 2008

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I don't think the company exist's anymore, can't find anything on them since 2007. I think the best advice I can give is not to buy the product, unfortantley I bought it from gottschalk's which is going out of business and said they do not take return's.

Posted on Apr 12, 2009

  • mikem49 Apr 12, 2009

    THE COMPANY DOESN'T EXIST ANYMORE! I CAN'T FIND ANYTHING ON THEM SINCE 2007, SO GET YOUR MONEY BACK! SOMETHING IS WRONG WITH THE BATTERY AND YOU CAN'T GET A REPLACEMENT BATTERY FOR IT

  • mikem49 Apr 12, 2009

    THE PRODUCT IS DEFECTIVE, THE BATTERY INSIDE DON'T WORK AND YOU CAN'T GET REPLACEMENT BATTERIES FOR IT, AS IT SAY'S ON THE PACKAGE IN REALLY SMALL LETTERS. DO NOT BUY THE INNOVAGE DIGITAL PHOTO KEY CHAIN, IT WON'T WORK AND I AM NOT SURE THE COMPANY EVEN EXISTS ANYMORE, SINCE 2007.

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I spoke with someone from customer service today, the person told me to try re-setting the unit while it was plugged into the computer in order to have it cycle through another charge cycle. Sometimes they do not take the initial charge.

Posted on Jan 21, 2008

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Same thing here. But not only will it not turn on unless plugged into the PC or wall, the pictures that I've downloaded are all washed out and unviewable

Posted on Jan 17, 2008

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NO DRIVER FOR MAC OS 10.5:  I have the same problem on my Mac G5, system Leopard OS 10.5. Got the software downloaded, first from the tiny cd, then from the website altho the website is 1.0 and the tiny cd is 1.0.2.  
could only get the viewer to choose updating by pushing a bent paper clip into the reset hole. then the icon would say "be sure the viewer is on update" and when I clicked OK, the application would close. Messed with it for hours. 
Finally got through to the customer care (1-800-374-2744) and learned they do not have a driver for Leopard - and apparently have no plans to do so.  The rep could only suggest trying a different cable (I did, no change) and he will mail the latest driver from the manufacturer. If that does not do it, no other option but to return for refund, but since this was a christmas gift I am not sure where to return it.

Posted on Jan 11, 2008

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To: Guest...Posted on the 27th.......How did you get the program to open, not using the "useless" instructions?? I have Win98, followed the instructs. EXACTLY, but when I click on the desktop icon, nothing happens!!!! And yet, my unit works perfect when disconnected from the USB cable; (viewing the sample photos). I even tried to open the program for the "update" from my C drive; to no avail. PLEASE help!! This is driving me nuts !!!!!!!!!

Posted on Dec 28, 2007

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If it has no power unless plugged into the computer, it is a faulty unit and should be returned. I had two that were fine and one bad one that I returned. Good luck!

Posted on Dec 27, 2007

  • jaymers Dec 30, 2007

    TO: 356alive,
    If your unit works when not plugged into the tower-Great! you are half way there!
    Plug the unit into your tower using the USB cable, your computer will make a noise and "new hardware" will pop up for a second, on the unit you have two choices, USB UPDATE or USB CHARGE, make sure the arrow is pointing to USB UPDATE, then click on your photo viewer icon to open the program, once you get this far it looks a lot like an ipod update window, once you choose all the photos you want to add, hit synchronize and you should be home free!
    Post here again if this doesn't work for you.
    Good Luck!

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I just got one of those snazzi photo keychain things made by innovage tech for christmas and it is driving me crazy!!!! it wont turn on when disconnected from the usb drive in my computer!!!!!!i had no problem installing the softwhere that came with the keychain but then evry time i tryed to open the program it told me that i couldnt. someone suggusted that this might be becuase the key chain wasnt fully charged even though the light was green. so i waited for over 3 hours for the thing to charge!!! the program still wouldnt open but then we figured out how to open it with out any help from the very useless instructions. once i got the program working i got all the pictures i wanted and then downloaded them to the key chain but then!!!!! i unplugged it from my computer and it still wont turn on even though the green light is still telling me that is fully charged!! so i plugged it back into my computer just to make sure that my pictures were still on it and it turns on fine (when plugged in) and lets me go to the main menu but then it wont let me usethe arrow button things to go up and down to select the time and things!!!
i have been trying all afternoon someone please help me!!!!!!!!!

Posted on Dec 27, 2007

Same thing happening with me. I understand why it was on sale now.

Posted on Dec 26, 2007

Hrmm, i to am having many problems with the digital photo keychain...every now and then i just reset it..my pictures dont change..and when left alone for 3 minutes it doesnt turn off..(idling). when i finally get a screen to pop up i have to hold the arrow button down for about 7 seconds to go the direction..but it wont go past the first two. If anyone has any good info send it to me, a_d_a_m_08@hotmail.com

Posted on Dec 26, 2007

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Are there batteries inserted into the gadget?

Posted on Dec 21, 2007

  • Sam Gluck Dec 21, 2007

    It's probably a faulty unit then. Have you tried contacting the manufacturer?

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