Question about HP Photosmart C5180 All-In-One InkJet Printer

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I only get 2 choices in the scan menu what happened to the rest

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Hi

As you have not provided me the O.S information I would still like to perform few basic troubleshooting steps.



Step 1:
Populate the Destination List with following steps:
a. Open the HP Solution Center.
b. Click on Settings --> Scan Settings --> Button Settings.
c. In the window opened, select "Scan to button" tab
d. Click the Destination List tab.
e. Click on each of the programs you want to appear in the scan to list.
f. Click the Add button. This moves the selected programs to the Front Panel Destination List.
g. Click OK.
h. Now try the scan to function from the all-in-one.

To save the above changes I request you to perform steps given below as Dest test.

Step 2: Perform the dest test:
----------------------
1. Close all applications including HP Solution Center.
2. Open and run the DESTTEST file from the location:
C:\Programfiles\hp\digitalimaging\bin\Under Destination:
a. (Optional) Set the Category for the Destination List scroll
down menu on WEB_APP.
2. On the 5th option "Close Dest Test After sending to Destination", put a check mark and click on Save Results Before Exit.
3. Click on Exit in the bottom.
4. Now Open the HP Solution center, Click on Settings -> Scan Settings & Preferences -> Scan To Setup.
5. You will see all Button settings on the right side under the front panel destination List. In Case If not, click on Restore Defaults, click on Apply and click on Ok.
6. Push Scan To button on the unit you will see all the Destination List on the unit. Select the appropriate one.
For pictorial representation on these steps, please visit below URL:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00280633

Yours,

Roger

Posted on Oct 04, 2009

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