Question about T-Mobile Sidekick® 3 Cellular Phone

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My sidekick 3 just stays at a white screen with the 4 bottons

I havent used my sidekick in a while and i turned it on and it went on but it just stopped at the white screen with the 4 side bottons on the screen. i tried to reboot it but it didnt.
help!

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Sidkekick 3 stops booting with the 4 Danger icons on a white screen

1) Remove the battery from your device
2) Flip open the screen
3) with the battery removed, press and hold the W key on the keyboard. Press and hold it and don't let go until I say so. :)
4) Put the battery in (you're still holding "W" right? Good). This is a little tricky to do but you can do it.
5) Keep holding W! :)
6) The device will boot to a screen that has a picture of a SK with Xs for eyes and stars spinning around it's head, like it's been clonked on the head. When you see this, you can let go of the "W" key.
7) After a few more seconds you'll see a screen that says "Sorry! Please restart your device by selecting the Reboot button. If this screen appears again, contact Customer Care."
8) Click the Reboot button on the screen, and hope for the best.

This *might* fix your problem. If it doesn't, there's no point in repeating the steps, just call customer care and have them replace your device. However, a lot of times I've seen an SK3 stuck on that screen, those steps above will fix it.

It's not a workaround, it's a fix. If that fixes it you won't have to worry about your device having a problem, because it won't have a problem anymore.

The only thing this "fix" will help with is if your device stops booting with the 4 Danger icons on a white screen. That's it. It won't do any other magical fix for any other problem. It's really *not* worth the time and hassle to try to use this trick to fix anything else, because if your device boots at *all* past those 4 icons, then this fix, she will do nothing. :)

Posted on Oct 06, 2009

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1 Answer

The screen on my T-mobile Sidekick 3 went white.


You need to reseat the LCD cable. More than likely it has come loose in the back of the LCD

Follow the guide at the following link.

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Take you unit to a T-Mobile store and find out what your options are.

If you have insurance coverage (and you should with that phone), it can be replaced with a deductible.

I have a feeling it has to do with a short in the screen cable.

Does it make difference in the display if the keyboard is opened or not?

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So if the sidekick has suffered a drop or some other type of trauma, the cable for the lcd screen can come loose causing a white screen. Try the following guide to repair a white screen:

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If it doesn't work, you can replace the Sidekick 3 screen assembly fairly easily. A new LCD assembly runs about 30 dollars from ebay. Here is a guide for that:

How to Replace a Sidekick 3 Screen

and here is a link to the screens on ebay:

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You can try and reset the flex cable on the lcd.

follow these instructions.
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If that doesnt work then a new lcd screen unit will.

http://repairmysidekick.org/SideKick-Repair-Parts/Sidekick-LCD-Screens

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Follow this procedure and it should fix the issue. If not then a new lcd definetly will

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http://www.repairmysidekick.org/Fix-Sidekick-White-LCD-Screen

Try this before you replace the LCD

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Did you by chance drop the phone recently?

A loose cable for the lcd can cause this or a bad lcd.

You need to disassemble it to take a look.
Sidekick 3 Disassembly

You will need a set of Torx screwdrivers to get it open.

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