Question about Brother MFC 490cw Color Inkjet Multi-Function Printer

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Hi I have a brother mfc-8890dw , I keep getting the "unable to print 72" error, I would appreciate some help, I already changed the cartridge and still wont work. Alex

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Unable to Print error means purge counter is already full. Please refer below for the instructions on troubleshooting your machine.


1. To enter MAINTENANCE Mode: Press MENU, MONO START, 4X on ARROW UP. (within 2 seconds).
2. Using arrow up button look for the following:
a. 8 then press SET/OK
b. 0 then press SET/OK
3. Using MONO START, just press it until the word "PURGE XXXXX" comes out.
4. Using arrow up button look for the following:
a. 2 then press SET/OK
b. 7 then press SET/OK
a. 8 then press SET/OK
b. 3 then press SET/OK
This is to reset the purge counter. Then press stop/exit
5. Using arrow up button look for the following:
a. 0 then press SET/OK
b. 1 then press SET/OK (To reset unit)
a. 9 then press SET/OK
b. 9 then press SET/OK (To exit Maintenance mode)


Posted on Oct 03, 2009

  • Jess Oct 03, 2009

    Based on the Technical Documentation of your printer, Machine error " unable to print 72" is mechanical problem, you need to bring your machine in our authorized service provider for further checking and part replacement. Please visit the website for Brother and see the service centers near you.


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Hi there
With some Brother printers you can try this.

Access the internal maintenance mode by pressing the Menu/Set button, then press * 2 8 6 4 within 2 seconds. This should put you in the maintenance mode menu. Enter 80, and then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is over 6000, enter 2 7 8 3.

This will reset the purge count value. Then the printer will restart, hopefully without the annoying cannot clean message.


Some times this happens because of using cheap compatible ink cartridges if this is the case change the ink cartridges.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
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