Question about Alera Technologies Digital Photo Copy Cruiser Plus (310102) CD-RW/DVD-ROM (Combo) Burner

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Digital keychain I bought a digital keychain from booksarefun, holds up to 48 photos, SKU is 77275 . I installed the disk, and it said it was installed, but when I go to put in the pictures I get this: Failed to issue command to device., What am I doing wrong? Thank you

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  • Joe Pelechaty Dec 22, 2007

    I'm having the same problem. I called booksarefun at 1-800-864-4941. They said that they would gladly give a full refund, however, they hope to hear from the manufacture soon with tech support.

  • Anonymous Dec 22, 2007

    getting same error

  • kfrench Dec 23, 2007

    Having the same problem...

  • cstrauss Dec 24, 2007

    I bought 2 as presents and am having the same problem with both.

  • InStar Dec 24, 2007

    Exact same thing has happened to me.

  • MissusB Dec 24, 2007

    I've got a similar, but different problem.

    I installed the software, I plugged it in to let it charge. I pushed the power button and it went into "USB mode" and now it won't get out of it. I've done a hard reset using the pin-reset button on the side and all it does is turn it off. I've uninstalled the driver, I've moved USB ports, and even when unplugged from the computer, the screen shows it still charging. I left it to charge for two days now, and I can't get anything to change.

    This is supposed to be a Christmas gift. If this is the kind of product that Reader's Digest is putting out, and booksarefun, then I am ready to start complaining. I bought this because of convenience. If I had known it was going to be crap, I would have waited and bought a GOOD one at the computer store instead.

  • albie4star Dec 24, 2007

    I've got the same problem. I tried uninstalling, reinstalling, using my laptop instead of desktop, using different Operating Systems, trying other software, and using different cable connectors but nothing seems to work. It seems the only option is to receive updated software or return the item for a full refund. I'm also dissappointed because this was going to be a Christmas Gift but who's going to want a gift that doesn't work:( Let me know if anyone finds a solution to the problem.


  • MissusB Dec 24, 2007

    To Solution #1-

    I did all of these steps. This is my status:

    OS: Windows Vista Ultimate

    Installs as "AVID SD/MMC USB Device"
    No exclamation point
    Keychain still reads only "USB mode" and won't come out of it.
    Uninstalled driver
    Reinstalled as "Generic MMC disk drive"
    Rebooted computer
    Exclamation point next to device
    Updated driver, installed again as "AVID SD/MMC USB Device"
    Photo manager won't recognize it
    Device shows up in My Computer
    Right click - says "Insert a disk into Drive E:" which is the device

    Any further ideas?

  • Grandma7 Dec 24, 2007

    This still did not work, but thanks for trying


  • Selness Dec 26, 2007

    I copied the pictures to my computer without a problem but the software won't allow me to click on "write device" button to transfer the pictures to my photo keychain. I also keep getting a message saying the computer doesn't recognize the device. The problem isn't with the cord as I've already replace that and get the same error message. I tried installing on another computer and the same problems result. HELP!

  • bordy Dec 30, 2007

    I bought 3 and none of them will work. The software will install from the website, but when I open it all it does is immediately close. I am very disappointed because this was my "surprise" gift to my daughters. Now what???

  • Anonymous Jan 07, 2008

    doesn't give me a tool bar - I am fed up

  • av8rkid Jan 12, 2008

    I have spent too long trying to ge this to work. Still nothing. I have tried uninstalling..reinstalling..updating driver..hard reset on the keychain..overnight charging..i have checked all the setting and I get the same failure. Is there any hope or should I just return it?? SKU is 77275

  • Anonymous Jan 14, 2008

    Same as grandma, uninstalled, reinstalled, same message

  • gramma10 Apr 04, 2008

    digital keychain bought from books are fun not working did the same as grammas7 did. how do you fix/

  • Anonymous Apr 30, 2008

    Installed software and clicked read device. Showed me the pictures on it from factory. Deleted pictures and tried to put new ones on. Tried .jpg and .bmp formats and always get message Failed to issue command to device. I bought two ( one for each Grandma ) and they both do it. Running WinXP Sp2



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On the box I have for SKU 77275 it says Install disk - Compatible with Windows 2000/XP/MAC OS 10.0

I dont think it will work for Vista. But dont feel bad.. I have XP and cant get it to work either.

Posted on Jan 12, 2008

  • goome Nov 26, 2010

    even tho it says compatible with MAC OS it is NOT - NO SOFTWARE on disc!


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Books Are Fun will provide a refund to any customer that returns this item to them. No receipt is needed and they will cover your return shipping if you ask. The return address is Books Are Fun, 1680 Hwy 1 North, Fairfield, Iowa 52556 Attn: Customer Service

Posted on Jan 09, 2008

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I found this device to be very simple to use. I bought 2 and one of them gave me this error.
I hope that when you plugged in your keychain to the computer it displays USB Mode.
If not you might have a bad keychain or a non active USB port.
Also unplug any other USB storage devices like cameras or external drives/tape backups.
First look in My Computer and see if you have a "Removable Disk" listed,
If not unplug the USB cable from the computer and plug it into a different USB slot.
When the computer detects a new device be sure to click "yes" to the digitally signed message.
Next check Device Manager to make sure the keychain is listed as "Storage volumes" "Generic volume" (To open Device Manager, click Start, point to Settings, and then click Control Panel. Double-click System, click the Hardware tab)
If there is an ! or red x on Generic volume then right click the device, select properties, and click Reinstall Driver...
If there is no "Generic volume" listed, right click the name of your computer at the top of the list and select "Scan for Hardware changes". Reinstall the device if it is found.
Anyway this is a neat device, so don't give up on it.

Posted on Dec 24, 2007

Same problem....hope we can get answers

Posted on Dec 24, 2007

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Posted on Jan 02, 2017

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SOURCE: digital keychain

I could not get XP to work. But windows 2000 with Sp4
did . Probably a driver problem.

Posted on May 08, 2008

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