Question about Alera Technologies Digital Photo Copy Cruiser Plus (310102) CD-RW/DVD-ROM (Combo) Burner

4 Answers

Digital keychain I bought a digital keychain from booksarefun, holds up to 48 photos, SKU is 77275 . I installed the disk, and it said it was installed, but when I go to put in the pictures I get this: Failed to issue command to device., What am I doing wrong? Thank you

Posted by on

  • 14 more comments 
  • Joe Pelechaty Dec 22, 2007

    I'm having the same problem. I called booksarefun at 1-800-864-4941. They said that they would gladly give a full refund, however, they hope to hear from the manufacture soon with tech support.

  • Anonymous Dec 22, 2007

    getting same error

  • kfrench Dec 23, 2007

    Having the same problem...

  • cstrauss Dec 24, 2007

    I bought 2 as presents and am having the same problem with both.

  • InStar Dec 24, 2007

    Exact same thing has happened to me.

  • MissusB Dec 24, 2007

    I've got a similar, but different problem.

    I installed the software, I plugged it in to let it charge. I pushed the power button and it went into "USB mode" and now it won't get out of it. I've done a hard reset using the pin-reset button on the side and all it does is turn it off. I've uninstalled the driver, I've moved USB ports, and even when unplugged from the computer, the screen shows it still charging. I left it to charge for two days now, and I can't get anything to change.

    This is supposed to be a Christmas gift. If this is the kind of product that Reader's Digest is putting out, and booksarefun, then I am ready to start complaining. I bought this because of convenience. If I had known it was going to be crap, I would have waited and bought a GOOD one at the computer store instead.

  • albie4star Dec 24, 2007

    I've got the same problem. I tried uninstalling, reinstalling, using my laptop instead of desktop, using different Operating Systems, trying other software, and using different cable connectors but nothing seems to work. It seems the only option is to receive updated software or return the item for a full refund. I'm also dissappointed because this was going to be a Christmas Gift but who's going to want a gift that doesn't work:( Let me know if anyone finds a solution to the problem.


  • MissusB Dec 24, 2007

    To Solution #1-

    I did all of these steps. This is my status:

    OS: Windows Vista Ultimate

    Installs as "AVID SD/MMC USB Device"
    No exclamation point
    Keychain still reads only "USB mode" and won't come out of it.
    Uninstalled driver
    Reinstalled as "Generic MMC disk drive"
    Rebooted computer
    Exclamation point next to device
    Updated driver, installed again as "AVID SD/MMC USB Device"
    Photo manager won't recognize it
    Device shows up in My Computer
    Right click - says "Insert a disk into Drive E:" which is the device

    Any further ideas?

  • Grandma7 Dec 24, 2007

    This still did not work, but thanks for trying


  • Selness Dec 26, 2007

    I copied the pictures to my computer without a problem but the software won't allow me to click on "write device" button to transfer the pictures to my photo keychain. I also keep getting a message saying the computer doesn't recognize the device. The problem isn't with the cord as I've already replace that and get the same error message. I tried installing on another computer and the same problems result. HELP!

  • bordy Dec 30, 2007

    I bought 3 and none of them will work. The software will install from the website, but when I open it all it does is immediately close. I am very disappointed because this was my "surprise" gift to my daughters. Now what???

  • Anonymous Jan 07, 2008

    doesn't give me a tool bar - I am fed up

  • av8rkid Jan 12, 2008

    I have spent too long trying to ge this to work. Still nothing. I have tried uninstalling..reinstalling..updating driver..hard reset on the keychain..overnight charging..i have checked all the setting and I get the same failure. Is there any hope or should I just return it?? SKU is 77275

  • Anonymous Jan 14, 2008

    Same as grandma, uninstalled, reinstalled, same message

  • gramma10 Apr 04, 2008

    digital keychain bought from books are fun not working did the same as grammas7 did. how do you fix/

  • Anonymous Apr 30, 2008

    Installed software and clicked read device. Showed me the pictures on it from factory. Deleted pictures and tried to put new ones on. Tried .jpg and .bmp formats and always get message Failed to issue command to device. I bought two ( one for each Grandma ) and they both do it. Running WinXP Sp2



4 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

On the box I have for SKU 77275 it says Install disk - Compatible with Windows 2000/XP/MAC OS 10.0

I dont think it will work for Vista. But dont feel bad.. I have XP and cant get it to work either.

Posted on Jan 12, 2008

  • goome Nov 26, 2010

    even tho it says compatible with MAC OS it is NOT - NO SOFTWARE on disc!


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Books Are Fun will provide a refund to any customer that returns this item to them. No receipt is needed and they will cover your return shipping if you ask. The return address is Books Are Fun, 1680 Hwy 1 North, Fairfield, Iowa 52556 Attn: Customer Service

Posted on Jan 09, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I found this device to be very simple to use. I bought 2 and one of them gave me this error.
I hope that when you plugged in your keychain to the computer it displays USB Mode.
If not you might have a bad keychain or a non active USB port.
Also unplug any other USB storage devices like cameras or external drives/tape backups.
First look in My Computer and see if you have a "Removable Disk" listed,
If not unplug the USB cable from the computer and plug it into a different USB slot.
When the computer detects a new device be sure to click "yes" to the digitally signed message.
Next check Device Manager to make sure the keychain is listed as "Storage volumes" "Generic volume" (To open Device Manager, click Start, point to Settings, and then click Control Panel. Double-click System, click the Hardware tab)
If there is an ! or red x on Generic volume then right click the device, select properties, and click Reinstall Driver...
If there is no "Generic volume" listed, right click the name of your computer at the top of the list and select "Scan for Hardware changes". Reinstall the device if it is found.
Anyway this is a neat device, so don't give up on it.

Posted on Dec 24, 2007

Same problem....hope we can get answers

Posted on Dec 24, 2007

2 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

  • 1 Answer

SOURCE: digital keychain

I could not get XP to work. But windows 2000 with Sp4
did . Probably a driver problem.

Posted on May 08, 2008

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have the Royal PF115 Digital Photo Keychain. I am unable to install the software on my Macbook Pro 2.2 GHz Intel Core i7 running OS 10.6.8 with 8 GB RAM. Soon after it begins to install, I receive this...

Make sure you are using Mac software and not Windows. Make sure any antivirus or scanners are off,

Drivers and Manuals - Royal Consumer Information Products
PLEASE NOTE: If you are using a popup blocker when choosing the Digital Picture Frame Vista® updates or any of the .pdf or .doc instructions, please make ...

Coby DP-151 Digital Photo Keychain ' Official Apple Support ... Sep 17, 2008 - 10 posts - ‎7 authors
I was looking for information on software for the Coby DP-151 Digital Photo Keychain drivers for Mac OS 10.5 Leopard because the software ...

Royal Digital Photo Keychain with Metal Keychain Clip - 1.5 ... - eBay > Cameras & Photo > Digital Photo Frames Royal Digital Photo Keychain with Metal Keychain Clip - 1.5" LCD Display New in ... ROYAL PICTURE KEYCHAIN DIGITAL 1.1 LCD DISPLAY 56 PHOTOS · ROYAL .... PF115. Country/Region of Manufacture: China, MPN: .... Mac OS X and up.

Royal Photo Keychain? ' Yahoo Answers Aug 4, 2009 - I lost my software to Royal pf115. Is there anywhere I can download it?

Aug 13, 2017 | Computers & Internet

1 Answer

The cd with software to download digital photos to keychain SHIFT-3 photo album is "corrupt"...can I download the software online?

I bought the Innovage keychain also, and was frustrated because I couldn't get the cd to work, and the software on their site wouldn't install...I would get an error everytime and on all of my computers. I had it packaged up to return and I did a google search on keychains that were Mac compatible and came across this site:
On the bottom of the page is a link for their software...the same picture view, but it must be a different version because it installed and i was able to transfer photos to the keychain.
I hope it works for you. I know how frustrated you must be.

Jun 19, 2011 | Computers & Internet

2 Answers

Lost Cd my mini digital camera

i have the driver, email me @
tech @
i will send it to your email

Jun 30, 2009 | Dual Electronics Mini Dual Mode USB VGA...

1 Answer

Digital Photo Keychain

My copy of Photo Viewer came on the provided disk. Run set up to load it (if you do not have a disk go to the key ring manufacturers website). When you use Photo Viewer make sure that your key ring is attached to a USB port prior to starting the programme otherwise it will not load.

May 11, 2008 | Computers & Internet

1 Answer

Digital Photo Key Chain SKU 77275 - Mac OS 10

I rec'd an Innovage Photo Chain for Christmas. You either have the correct software on the small CD disc or you don't. Contact Innovage by googling Innovage on the web, and go from their.

Dec 26, 2007 | Alera Technologies Digital Photo Copy...

1 Answer

Digital keychain

First, SKU is a vendor specific number (created by the bookstore, not the manufacturer) so that number really does us no good.. we need to know the manufacturer and model number..

First thing to do (if you are running Windows) is to make sure that the device is being recognised by the Device Manager..

Start > Run > devmgmt.msc (ok)

Look down the list and try to find the device.. or look for an exclamation point, meaning that the device is not installed correctly..

Let me know.


Dec 24, 2007 | LG KU990 Viewty

5 Answers

Innovage photo keychain software problem

For the Innovage photo keychain software download,go to Download the software from there. You will get a .zip file. When you "unzip" it, a folder appears on your desktop. Inside that folder is a "package" icon. Double click that and now you have Picture Viewer on your desk top.
However, I am a Mac user, too, just bought this keychain yesterday, chose my photos, got them in the Picture Viewer, but I can't see them on the keychain.!!! I am going to call their tech support. What a bummer1

Dec 08, 2007 | Cameras

10 Answers

Software--Innovage Digital Photo Keychain

found that on another site - after I had the same trouble - this software really works - updated the pic frame in no time :)

IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to at the top of the keychain section, it says "download".............. THIS version works.

Sep 30, 2007 | Cameras

Not finding what you are looking for?
Alera Technologies Digital Photo Copy Cruiser Plus (310102) CD-RW/DVD-ROM (Combo) Burner Logo

590 people viewed this question

Ask a Question

Usually answered in minutes!

Top Alera Technologies Computers & Internet Experts


Level 3 Expert

923 Answers

Tom Chichester

Level 3 Expert

40565 Answers

Bill Boyd

Level 3 Expert

48436 Answers

Are you an Alera Technologies Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides