To get the front of the washer off, First open the top and remove the screws that hold the front on. To open the top, insert a putty knife, or any other thin, flat, stiff object into the crack between the top and front of the machine. About 2" from both ends, there is a spring latch. Slide the putty knife over until you can feel it. Pull the knife out part way and push it in to push the latch toward the back of the machine. You have to undo both latches to open the top. Once you get the first one unlatched, put something like the end of a clothespin or a popsicle stick in the space, so it doesn't relatch.
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