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I HAVE LOST MY SKY BB ICON FROM MY COMPUTER - Compaq Computers & Internet

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Time and patience and a lot of luck!

Posted on Oct 03, 2009

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Posted on Jan 02, 2017

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BB storm 1, contact list disappeared.


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As I was updating the software on my BB Curve 8300 the screen on my computer said the BB had been disconnected and now all I have on my BB is a circle with a folder inside it with the number 507 beneath...


Hold down the ALT key, and press right-hand CAP key press the DELETE key aswell together which resets the blackberry . Still if you issue Open BlackBerry Desktop Manager and double-click the Application Loader icon. Use the application loader tool to Re install the BlackBerry Device Software.

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In the main screen, before you enter the menu, if you scroll the joystick to the up, you reach the upper profile icon. But to get your old icon back, maybe it's been hidden and you only need to go to your main menu, press the menu button again, and you should see the "Show All" option, if it's selected you can unselect it then you can go back to main menu and you'll see the hidden icons in grey color. When you come over the hidden icons and press menu button, you can select to hide or show them. And when you do the "Show All" steps again and select it again, this time you'll hide your icons selected as hidden.

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Applications won't go into blackberry


You haven't said which BB you are using or what you have tried already so I'll give you a general answer - if it doesn't help, please let me know and I will suggest something else.

From your computer, go to either your service provider's web site or to www.blackberry.com and find the most recent software for your BB model. Install the software onto your computer. Then connect your BB. Depending on your model, you may automatically be asked if you want to update your BB. If not, find the icon to update your software (you might be able to just sync the BB with your computer but that doesn't always work). Once you have updated your BB software, you should not have any problem adding new applications. Note that some applications can be downloaded directly to your BB; others have to be downloaded to the BB Desktop Manager on your computer and the uploaded to your BB. The application instructions should tell you which way to do it.

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Contacts


From the ADDRESS BOOK icon, press the trackwheel for the drop down menu.
Select SIM CARD Phone Book.
Load those contacts if they are not saved onto your BB memory (sim memory and BB memory are different)

Once you load them, then press trackwheel to get the drop down menu again, and COPY ALL From SIM to your BB memory.

TADA, now they will be in your ADDRESS BOOK icon from now forward.

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BT phone and broadband from sky...ok i cant make or receive phone calls.bt say that they checked the line and it shows no faults..ive tried different phones on line but no joy, interactive on sky box also...


Not a total solution, but a reason , perhaps.

I have both BroadBand and Telephone from BT.

In the past they always billed you with one bill. also if your phone was cut off due to lack off payment so the BB went off also.

they have now split their billing system - and services- into two separate identities, meaning that the phone could be cut off for calls yet your Broadband will still work and vice versa.

So, i would say the problem lies with BT , even though you have ordered your BB from Sky they still have to ask BT to setup your service at the exchange. It seems that they have not checked your service for both BB and phone.

I recently had my phone cut off (BT's 'direct debit 'accident'!) but my BB worked throughout the fortnight it took them to resolve where my paid bill money was!..

So. Call your main service provider (that would be Sky if you get no bills from BT) and tell them your phone service has most certainly NOT been activated.

I recently spent 17 hours over 3 days speaking to 23 customer assistants, before reaching a manager who resolved a similar issue for me at BT.

Under their new setup BB personel cannot see your phone account and phone personel cannot see your BB account - and we get charged over 1/3rd more for this mayhem . their reason explained to me as "having everything on one bill was confusing some customers so you now have two accounts and two bills for everything" !!

your socket is fine as you have enough connection for BB which takes more bandwidth than a voice line.

Basically you have some corporate customer service red tape to hack through.

Good luck

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