Question about Gateway GT4022 PC Desktop

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Cannot copy files to DVD disks

I have a Gateway GT4022 desktop PC running WinXP Media Center, sp2. The dual layer DVD-/+RW burner is having problems burning DVDs. The burner can read DVDs and CDs. But it cannot copy files to either DVD-RW or CD-RW disks, especially when I try to drag and drop them to these disks.

-When I try to drag and drop a file to a DVD-RW disk, with the "Recording" tab ON in the Properties panel for the DVD drive, I get the error message: "Windows does not support this CD-RW format. To use this disk, choose the task 'Erase this CD-RW' which will format this disk so that Windows can use it."

-When I try to drag and drop a file to a DVD-RW or CD-RW disk, with the "Recording" tab OFF in the Properties panel for the DVD drive, I get the error message: "Cannot copy file. Files on this CD are read only. You cannot copy or move files over to this CD-ROM drive."

I installed a new Sony IDE DVD burner on this PC, but I still have the same problems. And I tried different brands of DVD/CD disks like Memorex and Imation to no avail.

I am using Nero 7 Essentials and Ashampoo burning software. I have tried uninstalling and reinstalling these software programs also to no avail.

1. Since the DVD burner can read (but not write DVDs), does this suggest that the problem is a hardware or software problem?

2. Since I have tried different DVD burners on this computer, could there be a problem with the IDE Cable? How would I test this?

3. Could there be a software problem involved?

4. And what I can do to fix my problem in general?

Thanks.


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  • REDBEARD37 Jan 07, 2008

    DELL 2400 SAME PROBLEM.

    I CAN'T COUNT THINGS I TRIED (SO MANY) BUT WILL ADMIT I DON'T KNOW MUCH ABOUT COMPUTERS.



    PLEASE HELP

    SAME PROBLEM A YEAR AGO INSTALLED NEW CD-RW DRIVE 1 YEAR LATER BACK..

  • princebala Feb 07, 2009

    I don't know how to copy files to d.v.d,i want to know whether if it is nessary any soft where to copy files to d.v.d

  • Anonymous May 26, 2009














    one problem encounter when I am use the new DVD.









    window encountered a problem when try to move file in New DVD.






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5 Answers

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When i try to copy and paste file to DVD, through windows, a message appear says"windows encountered a problem when trying to copy this file." i dont know why, could someone help?
i'm upset now. :(

Posted on May 28, 2008

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Windows cannot copy files to a dvd.  You have to use DVD burning/writing software.  I don't think nero 7 essentials burns DVDs.

Posted on Oct 03, 2008

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  • 323 Answers

Would recommend updated firmware for your model dvd rom as well.

Posted on Apr 03, 2008

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I doubt that the problem is the the IDE cable if the computer does recognize it in windows and is fully capable of reading DVD's in windows. But if you have a spare cable around it wouldn't hurt swapping it. More importantly I would make sure the slave and master jumpers on the DVD-rw drives are set correctly, make the reader is set to Master and the Burner as slave. Also i would try different burning programs, such as alcohol 120% or DVD Fab for copying CD's and DVD's. Do not use Windows to reformat or burn, or copy files to CD's or DVD's. I recommend avoidin using windows explorer at all costs for CD and DVD writing, only use the programs i mentioned or the applications bundled with your burner.

Posted on Dec 21, 2007

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DVD Burner works fine when I use the exact copy feature. If I try to drag and drop a video file, the file is copied to the disc, but when finished, when I eject the disc PC goes to "Blue Screen". Originally using external burner, so purchased an internal amnd same thing happens. If, at ther end of my "Dragging and dropping" I try the "MAke compatible" command, it starts then goes to "Blue Screen". Tried different software (Sonic and Nero 6). Tried without software and same result. Also, intermittently drive does not recognize disc. HELP!!!! Not sure if pertinent, but have Dell Dim3000 and running XP.

Posted on Mar 25, 2010

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Posted on Jan 02, 2017

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SOURCE: Cannot copy files to DVD disks

First of all you should have the recording tab ON. Have you tried burning using Nero instead of dragging and dropping? This may solve the problem.

However, if you prefer to drag and drop, try setting the write speed to a slower setting, even if the dvd burner has faster write capabilities.

1. I do not think it is a hardware issue.

2. You can try replacing the IDE cable, but if you can read the contents of the disk it does not suggest a communication issue between the drive and mobo.

3. I do not think that the burning software is to blame, when you drag and drop you are actually using a windows based burning software that is installed with the operating system.

4. set up your files to burn through nero, let the software do the work.

I had the same issue with my dvd burner, although slightly different error messages, solved it by using nero instead.

Posted on Apr 12, 2008

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First of all you should have the recording tab ON. Have you tried burning using Nero instead of dragging and dropping? This may solve the problem.

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