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Have a Gateway Laptop bought a new ac power adapter and it is not charging my laptop. The old adapter was working intermitently. dont know if I need a new battery or if something else could be wrong.

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I had this problem. It cost over $100 to fix it. It just broke again (a year after being fixed) You can twist the plug in various positions to get a charge. This sometimes takes awhile to figure out, and you will only be able to do that for a couple months before it completely craps out. I read somewhere that the part is $2 and if you buy it and get a computer friend to help, it's a lot cheaper. It's not the adapter, its the female part on the computer. I kept buying chargers, I think I have like 8 now? No difference. good luck.

Posted on Nov 26, 2009

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Might be the solder on the jack connecting it to the motherboard . Take it into your local computer shop and have them re solder it unless it is under warranty the i would call Gateway

Posted on Oct 02, 2009

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1 Answer

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Try taking out the battery and leaving the adapter in without the battery. If that laptop powers on then try to put the battery back. It is most likely an issue with the motherboard.

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Problem description: The battery charges only when the laptop turned off. The battery charge LED lights up as normal and the battery gets charged to 100% while the laptop is off.
When the laptop is turned on, the battery charge LED goes off even if the adapter is still plugged in.
Possible cause: 1. AC power adapter failure.
2. Battery failure.
3. Broken/loose power jack.
4. Motherboard failure.
Possible troubleshooting steps and repair solution: 1. This problem could be related to a faulty AC power adapter. It's possible that the AC adapter doesn't provide enough power when plugged into the laptop. To find out if this is your problem, you'll have to test the laptop with another working adapter.Replace the adapter if needed.
2. There is a slight chance that you have bad battery. Test the laptop with a know good battery and replace the faulty one if needed.
3. The battery charge problem could be related to the power jack. Maybe the jack is broken or not making good contact with the motherboard. It is necessary to remove the motherboard and take a closer look at the power jack. Resolder or replace the jack if needed.
4. If the power jack is in a good working shape and new power adapter with battery do not fix the problem, most likely you have a faulty motherboard. Replace the motherboard if needed.

Reference: http://www.chargerbuy.com/blog/battery-charges-only-when-laptop-turned-off/


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Love your precise description & diagnoses. Wish others would describe their troubles as well as you!

Have a great day!

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