Question about Office Equipment & Supplies

1 Answer

I have a HP Scanjet 3970. It will not go into the HP Director mode. I double checked cables and electric, and then even reloaded the program from the disk. However, it will load the Photo and Imaging Gallery software.

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 1,462 Answers


Your scanned images are not opened using HP Director, Am i right?
If so here is the solution.

Solution Use one of the following solutions to resolve the issue. Solution one: Use the HP Software Update utility

  1. Click Start , All Programs , and then click HP .
  2. Select HP Software Update , and then accept the update titled Critical update to prevent or resolve an HP Director issue . NOTE: it may be cause by installin internet explorer 7,and can be rectified by performing update .
  3. Follow the instructions that display on the screen to install the update.
Solution two: Download the updated driver HP has released an update titled Critical update to resolve an issue with HP Director after installing Internet Explorer 7 to resolve this issue. NOTE: If you have already received an update through the HP Software Update utility, you do not need to install this update from the HP Software Download Page .
  1. Go to the Download page from the link given below
  3. In the Enter a product number text box, type the printer model, and then press Enter .
  4. Under Product search results , select the printer model.
  5. Select the operating system.
  6. Under Update , click Critical update to resolve an issue with HP Director after installing Internet Explorer 7 .
  7. Follow the instructions that display on the screen to install the update.
Workaround If you have tried the steps above, and the solution for the product is not yet available, we advises using the following workaround:
  1. Double-click the HP Director icon to load the program into the memory. You will not see HP Director open at this step. Do not click anything else on the screen until Step 2 is completed
  2. Press the Alt key and the Space bar together, and then select Minimize from the menu that displays in the upper left corner of the window. If necessary, click it again until HP Director minimizes. The HP Director software now appears as an item on the Task Bar .
  3. Click HP Director on the Task Bar . The software opens and displays normally.
  4. Repeat Steps 1 through 3 every time the HP Director software is used. NOTE: The HP Director window might appear larger than normal, but the software is functional.

PLease leave me comment, if it doesnt work..And please leave us what you get with the above solution
We may respond with alternate solution , if it doesnt work


Posted on Oct 03, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My hp sacanjet 3970 doesn't work

Most likely cause of the "Scanner could not be initialized" error on the HP Scanjet 3970 is due to using an incorrect power adapter and cord -- the only power module and cord that work for the HP Scanjet 3970 are these part numbers: 8120-6260 for the power cord and L1970-80003 for the power module / AC adapter I hope this info helps you.

May 23, 2010 | HP ScanJet 3970 Flatbed Scanner

3 Answers

I changed my Pc and I don t have an install cd for my hp scanjet 3970.Ca you help me?

Here you are:

Ok be sure to select the coresponding windows and type the security code accordingly.

Good luck


Jan 26, 2010 | HP ScanJet 3970 Flatbed Scanner

1 Answer

Hp scanjet 3970 will not scan slides with Vista

HP only have a basic vista driver for this scanner which won't give full functionality.

Sep 19, 2009 | HP ScanJet 3970 Flatbed Scanner

1 Answer

I double click hp director ;it does not work

It could be a issue of the files got corrupted. Try to reinstall the hp suite and it will work fine...

Aug 30, 2009 | HP ScanJet 3500C Flatbed Scanner

1 Answer

HP scanjet 3970

hi frined

take ur adper & show the store he will give u same needed code of power u have to nearest electronic or electrical store there u get a power cable

thmx using fixya

Apr 06, 2008 | HP scanjet 3970 digital flatbed scanner

2 Answers

Runtime Error on Scanjet 3570c

please uninstall the the hp software and reinstall it it will help you


Nov 15, 2007 | HP Scanjet 3570 Flatbed Scanner

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

44 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts


Level 3 Expert

102366 Answers


Level 3 Expert

2237 Answers


Level 3 Expert

76109 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides