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I have a HP Scanjet 3970. It will not go into the HP Director mode. I double checked cables and electric, and then even reloaded the program from the disk. However, it will load the Photo and Imaging Gallery software.

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Hi,

Your scanned images are not opened using HP Director, Am i right?
If so here is the solution.

Solution Use one of the following solutions to resolve the issue. Solution one: Use the HP Software Update utility

  1. Click Start , All Programs , and then click HP .
  2. Select HP Software Update , and then accept the update titled Critical update to prevent or resolve an HP Director issue . NOTE: it may be cause by installin internet explorer 7,and can be rectified by performing update .
  3. Follow the instructions that display on the screen to install the update.
Solution two: Download the updated driver HP has released an update titled Critical update to resolve an issue with HP Director after installing Internet Explorer 7 to resolve this issue. NOTE: If you have already received an update through the HP Software Update utility, you do not need to install this update from the HP Software Download Page .
  1. Go to the Download page from the link given below
  2. http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers
  3. In the Enter a product number text box, type the printer model, and then press Enter .
  4. Under Product search results , select the printer model.
  5. Select the operating system.
  6. Under Update , click Critical update to resolve an issue with HP Director after installing Internet Explorer 7 .
  7. Follow the instructions that display on the screen to install the update.
Workaround If you have tried the steps above, and the solution for the product is not yet available, we advises using the following workaround:
  1. Double-click the HP Director icon to load the program into the memory. You will not see HP Director open at this step. Do not click anything else on the screen until Step 2 is completed
  2. Press the Alt key and the Space bar together, and then select Minimize from the menu that displays in the upper left corner of the window. If necessary, click it again until HP Director minimizes. The HP Director software now appears as an item on the Task Bar .
  3. Click HP Director on the Task Bar . The software opens and displays normally.
  4. Repeat Steps 1 through 3 every time the HP Director software is used. NOTE: The HP Director window might appear larger than normal, but the software is functional.


PLease leave me comment, if it doesnt work..And please leave us what you get with the above solution
We may respond with alternate solution , if it doesnt work

RNJ VINODKUMAR

Posted on Oct 03, 2009

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