Question about Saeco Vienna SuperAutomatica Coffee Maker/Espresso Machine

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Steamer i was making a coffe and was about to froth the milk i pushed the button and turend the nob and no steam came out then i heard a loud bang what happend

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Re: steamer

If the machine also did not work again, you have blown an internal fuse or the boiler heater has failed. If lots of steam came from inside the machine when it went bang, you have probably blown a hose, or a safety valve blew off because the heater failed to regulate temperature. Good luck, Saeco are expensive people!

Posted on Jan 19, 2008

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This happens either because there is not enough heat, or if you release the steam when pressure is not enough.

Very common problem with the american maid makers.

bear also in mind that Krups are not the best at frothing milk, and this is also a basic model.

If you want the best capuccino Coffee machine, buy the italian ones, Gaggia, Delonghi, Ariete etc. that are all great at this, or get a bigger Krups as a replacement like the Krups XP405040 that is also good at capuccino

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Ensure first that you are using the steam pipe in the correct way to froth the milk.

If it still does not work, that means that the steamer is not generating enough pressure steam.

This happens either because there is not enough heat, or if you release the steam when pressure is not enough.

If you think you are doing everything in the right way, then contact the company and insist for having the machine fixed or replaced.

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Does not seem normal! You should get plenty of steam for the frothing. Since the unit is new you should take it back and get a replacement. The unit needs to increase the temperature for steam, route the steam away from the espresso group to the steam unit and the pump needs to activate to create the high pressure. Any failure in this areas will create your condition. It also possible that your steamer is blocked but this is a new machine so this is unlikely but you should make sure that it is not blocked.

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please relay on your experience realizing that you now have new steam pipe(with different holes in the end of it and different pressure)
you will need to get use to them and get maximum quality of that steam pipe.
my advice:
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Have you decalcify the machine, the boiler does not heat up if there is calcium in it.

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