Question about Lexmark X4650 InkJet Printer

1 Answer

My computer is connected to printer with a USB cable, and when I try and print, it says that there is a problem as it cannot communicate with the printer. I've tried using a different printer cable, and get the same message. I'm very frustrated as this printer is brand new and previously worked great.

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  • Lexmark Expert
  • 228 Answers

It seems there is a possibility of a problem with the printer itself, or perhaps the cartridges. You should first self-test the printer. Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself. Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault. Please disconnect and then reconnect the power supply on the printer and make sure it makes a setup noise when the cable is reattached.
Next, try this printer self-test by following the steps given below:
1 Load plain paper.
2 On the printer control panel, press .
3 Press the left or right arrow button until Maintenance is highlighted, and then press OK.
4 Press the left or right arrow button until Print Test Page is highlighted, and then press OK.
5 Press OK again. A test page prints.
The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed by itself. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault. The issue may be a communication problem, or perhaps a software conflict.

Posted on Oct 03, 2009

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1 Answer

Printer Problems


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).


If that doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

Mar 15, 2012 | Lexmark X5650 AllInOne InkJet Printer

1 Answer

Printer not communicating with computer


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).


If that doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

Mar 06, 2012 | Lexmark X1240 All-In-One InkJet Printer

1 Answer

Communication unavailable


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).


If that doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

You may also try to update your printer driver by visiting the Lexmark website at http://bit.ly/eREznk. Select your operating system, download and execute the file.

Feb 15, 2012 | Lexmark Z1420 InkJet Photo Printer

1 Answer

Lexmark printing problems


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).


If that doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

Dec 29, 2011 | Lexmark Z2300 InkJet Printer

1 Answer

Not communicating


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).


If that doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

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1 Answer

Keep getting the error message "Printer not responding".


How are you connecting the printer to the computer? (USB, parallel, ethernet) Make sure there are no error messages/lights blinking and that the unit is on.

If you are using an USB cable, try a new cable. Also try a direct connection if you have a USB hub or print server in use. Make sure the USB ports are active (not disabled for power saving or security). Test the port with a known working device.

If you are using the parallel cable, make sure it is properly secured. Also try a new cable. Again try a direct connection instead of a print server.

If you are using an ethernet connection, again try a new cable. Check if your firewall is blocking communication with the printer. (Test this by temporarily turning off the firewall. If it starts working, make the printer a trusted part of the network. With some firewalls, you may need to unblock communication for both incoming and outgoing communication with the printer.)

I hope this helps.

Cindy Wells

Oct 18, 2010 | Konica Minolta Magicolor 5450 Printer

1 Answer

Printer unable to communicate with computer.


Are you using the wireless network printer function or is the printer connected by a USB cable? If you are using the wireless network, launch the printer's Wireless Setup Utility and run through it. (Check for problems with IP, signal strength etc.)

For USB, try resetting the printer (unplug it from the wall for 10 seconds). Check that the computer is looking for the printer on the correct port. Click Start > Settings > Control Panel. Double click on the Printers folder and right click on your Lexmark printer. Choose Properties then click on the Ports tab. Check that one of the USB port options is checked. (If you have a newer OS, Start > Devices and Printers and then right click on the printer.) Also try a new USB cable and a different USB port. If you have a print server or USB hub, try a direct connection.

I hope this helps.

Cindy Wells

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1 Answer

RX620 wont communicate via powered USB hub.


on a windows system, go to printers and faxes, delete all icons there. unplug the printer, reboot your computer, then as soon as your computer is up, connect the usb cable... now wait.....
after about 5 mins, check printers and faxes if it has an icon for your printer, if it does then print a test page, if it does not show an icon, try another cable, try another usb port or try it on another computer entirely...

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Printer won't print says USB is not hooked up


Correct communication problems between the printer and the computer.
  • Remove the USB cable from your printer and your computer. Reconnect the USB cable to your printer and your computer.
  • Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer power cable to the electrical outlet, and turn on the printer.
  • Restart your computer.

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Try connecting the USB cable directly to the computer not via a HYB.

Try another USB port on the computer.

If that doesn't solve the problem there is most likely a problem with the printer.

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