Question about HP PhotoSmart 7760 InkJet Printer

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During installation, device is not detected error appears. tried uninstalling software, unplugging cables, restarting, reinstalling, then plugging cables in. did not work. Windows XP o/s. already checked version of IE.

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Is it wireless or usb, if it usb, dont connect the usb cable. on the installation window where it asks for the usb cable, chek mark on the option connect printer later and continue with the installation

Posted on Oct 02, 2009


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2 Answers

Hi, my printer HP F735 stopped working. Some docproc.msi file is missing. Where can I find it? Help me please. Thank You Regards

you can find the missing file in the driver cd that came with your device(printer). Unplug the printer, uninstall the driver, restart your system and then run the installation. Make sure your printer is not connected to the pc when you're running the installation. The system will ask you to plug it in at a point during the installation. After the installation, restart your system, so it arranges the registry. That should do it.
Hope this helps
pls rate or vote this

Jul 05, 2011 | Office Equipment & Supplies

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Ensure that when you reinstall the drivers you start reinstalling with phone USB not connected to computer. That is a cause for error 1316.

Try also a replacement usb cable if you have on sometimes a bad cable can give you the error.

Sep 17, 2008 | Palm Tungsten E2 Handheld

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I am just installing a new Canon MX7600. It says to not connect the USB cord but I did connect it and forgot to disconnect it before proceeding. When I started the machine I got an error message (5010). I...

Hello there.

It sounds like the printer has partially installed the drivers but because you left the device plugged in, instead of unplugged, it has failed to setup the printer on the computer.

I recommend uninstalling the printer from 'Control Panel' on the Start Menu in Windows. You can uninstall the software from the Add/Remove area of the control panel.

When this has uninstalled completely, unplug the printer USB cable. Shutdown the computer and wait a few moments.

Then , with the USB cable still unplugged, power up the computer and re-insert the printer setup disc.

This will prompt you to install the printer again, then plug in the USB cable when prompted.

Hope this helps.

May 23, 2008 | Canon Office Equipment & Supplies

1 Answer

When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem

It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    An error occurred during the installation of the device.

    1st-try to check for virus/spyware, is virus/spyware normal operation syntom. You dont have any admin control to your computer. check for online antivirus like norton, macfee,....

    then try uninstall the current drivers, and try install the original drivers. and post again for more steps

    Dec 20, 2009 | Micro Innovations IC200C Plus Webcam

    2 Answers

    Support file isrt.dll not installed during loading of wusb300n I unloaded device and reran. I get "Cannot install this hardware. There was a problem installing this hardware." I followed Microsofts...

    That would be correct. If it is USB attached and not PCI (internet/ethernet card)
    I would try updating drivers for the linksys and then reinstall the software and manually set configuration

    Jun 30, 2009 | Linksys WUSB300N Wireless Adapter

    1 Answer

    Hp photosmart C4280 installed once worked great unplugged and moved problems. uninstalled reinstalled maybe 15 times now nothing works installation complete yet device icon says cannot detect device

    HP printers can be very touchy about the way they are installed.

    1) Disconnected the printer
    2) Uninstall the software
    3) Restart your computer
    5) Install the driver and only connect the printer when the installation tells you to.

    The other source of problem is where the printer is connected to the printer, if it is connected to a USB hub (especially an unpowered one) it may cause issues. Try connecting to one of the ports at the rear of your computer.

    Check your cable, maybe try another one, it could have become damaged in the move.

    Oct 11, 2008 | HP Office Equipment & Supplies

    2 Answers

    Scanner Error Message


    I understand that you are unable to scan from computer as well as from the printer front panel.

    The issue that you are experiencing might be with the USB drivers unable to detect the printer.

    However, please follow the below given instructions to resolve the issue.

    Check for the communication between the computer and the printer by following the below given instructions:

    To isolate the issue I suggest you to try scanning from Imaging for Windows which will scan from the all-in-one product using TWAIN software instead of the HP software.

    1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

    2.Click Start then Click Programs then Click Accessories then Click Imaging.

    3.From the Imaging application, click File, and then click Select Device.

    4.Select the HP all-in-one device from the TWAIN source list.

    5.Click File, and then Acquire Image.

    If you are unable to scan from the above steps, then confirms that the issue is with communication.

    Refresh the USB composite drives to resolve the issue.

    1. Right-click My Computer (in Windows XP, click Start first), and then click Properties.
    2. Select the Hardware tab and then click Device Manager.
    3. Click the Plus (+) sign next to Universal Serial Bus Controllers.
    4. Click the USB Composite Device entry to highlight it, and then click Action and then click Uninstall. If a screen appears to confirm the deletion, confirm the deletion.
    5. Disconnect the USB cable to the all-in-one, wait a couple seconds, and then reconnect the cable. This should restart Windows device detection (Plug and Play).
    6. A New Hardware found screen may appear, click Next through all of the screens that appear for the Wizard to install the USB Composite Device. Click Finish once the wizard completes.

    Then try scanning, even if the issue still persists uninstall and reinstall the USB drivers:

    1. Save and close all programs that are currently running.
    2. Click Start, select Shut Down, and choose Restart the computer.
    3. Press the F8 function key, this will display the Windows Startup menu.
    4. Select Safe mode.
    5. After Windows loads in Safe mode, right-click the My Computer icon and select Properties.
    6. Select the Hardware tab and click the Device Manager button.
    7. In the Device Manager Window, double-click the Universal Serial Bus controllers.
    8. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
    9. Click OK to confirm the removal of the device.

    NOTE: Repeat steps 8 and 9 until all the devices under Universal Serial Bus Controller are removed.

    The USB port is now uninstalled.

    Now, restart the system. The system automatically detects and reinstalls the USB port.

    Then try scanning this should resolve the issue.

    If you are unable to scan from software, try running the scan diagnostic utility from the below weblink:

    Here is the web link to download scan diagnostic utility:



    Just copy and paste the entire link into the Internet browser's address bar and press enter.

    Even if the issue still persists uninstall the complete All-in- one software and reinstall it.

    This should resolve the issue.


    Jan 10, 2008 | HP PSC 500 All-In-One Printer

    1 Answer

    Installation problems

    Did you plug the scanner in before installing the software? Common mistake... Disconnect the scanner, uninstall the software completely, re-boot, open up the Device Manager, Click View-->Show Hidden devices--> Look for any scanner related drivers that are still installed for the scanner (they will moste likely be grayed out since it is unplugged) and uninstall them (Right click-->Uninstall). Re-boot again, install the software, wait for the software install to prompt you to plug in the device. Follow the quick start guide if it came with one. Check the manufacturers web site for updated drivers, software for you model.

    Nov 29, 2007 | Mustek A3 USB Flatbed Scanner

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