Question about Samsung Smooth SCH-u350 Cell Phone

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How do you turn the voice command NUANCE off?

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  • Tony Moorhouse Rhh
    Tony Moorhouse Rhh Oct 03, 2009

    I see no solution

  • Tony Moorhouse Rhh
    Tony Moorhouse Rhh Nov 06, 2009

    The problem still exists but silently. The voice command still operates and calls whoever it thinks was said to. So this does not turn it off

  • Tony Moorhouse Rhh
    Tony Moorhouse Rhh Nov 06, 2009

    This just turns off the voice command opening line but keeps operating silently. So it will still call someone if it thinks it heard the right command.

  • Tony Moorhouse Rhh
    Tony Moorhouse Rhh Jun 26, 2014

    I did open the phone and removed the black rubber pad with no problem and it worked well. Sorry to say I am now using an LG without all these little glitches!

  • Jeffrey Sun
    Jeffrey Sun Jul 20, 2014

    On a Basic Verizon phone (Gusto): 1. Setting and Tools; 2. Accessability; 3. Flip Open; 4. Off; 5. Set

  • pamela fitzgerald
    pamela fitzgerald Feb 23, 2017

    Thank you so much!!! even verizon couldnt hael me this has been stuck on my cell for a month thank you its fixed now because of you jeff

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12 Answers

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Go to MENU, SETTINGS AND TOOLS, SOUNDS SETTINGS, READOUT, then select FLIP OPEN AND TALK, turn it off.

Posted on Oct 08, 2013

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You can turn off the prompt ("please say a command") by going to "Menu," "Settings and Tools,"Phone Settings," "Voice Command Settings," "Voice Settings," "Sound," "Prompts," then selecting "Off."

This helps if you're like me and you accidentally hit the voice commands button in your pocket from time to time.

Posted on Nov 05, 2009

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I contacted Verizon Wireless Trouble Shooting and they guided me.
I used this troubleshoot on my Basic Verizon Phone (Gusto):
1. Settings and Tools
2. Accessability
3. Flip Open
4. Off
5. Set

Posted on Jul 20, 2014

  • David R Johnson
    David R Johnson Jan 19, 2016

    THANKS! Its been driving me nuts!

  • Tiger Leahu
    Tiger Leahu Oct 15, 2016

    nope didn't work

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When it says: Please say a command, just say cancel

Posted on Nov 03, 2012

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The only thing the "solution" does is turn off all of the verbal prompts.

If you press the voice button while the phone is closed, it then tries to figure out who you want to call. All that solution does is make this process soundless.

You can still, as I have done, have my phone dial my father's number when the button got "pushed" in my pocket and the phone interpreted all of the back ground noise of unlocking a door, stepping in, and re-locking as a request to phone my father!

All the "soluiton" will do is make the voice command process relatively silent!

By the time I got the phone out of my pocket, my father had answered the phone - at 2:23 AM!

Anytime there are buttons that can be pressed when the phone is closed, there must be a way to inactivate the buttons while the phone is closed

It is the actual voice recognition feature that people want to disable/turn of.

Posted on Mar 10, 2010

Testimonial: "I was thinking since I do not use this feature to either remove the button from the phone a use a dab of silicone glue to make it unpushable. thanks "

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After calling Verizon Customer Service, this is the best they could come up with for me. Locking the phone, and that alone is a hassle but it will stop your phone from trying to make outgoing calls while in your pocket(hey, I thought that's why they were made to be flip phones in the first place.) Easiest way to do this is as follows.

press MENU, 9, 6, 6. Enter code(last four digits of your phone number). then press 4. Phone is locked.

To change the code repeat the first part, and press 1 instead of 4, press 1 again, and follow instructions.

If for some reason numbers don't work, press MENU, SETTINGS&TOOLS, PHONE SETTINGS, SECURITY, Enter code, then LOCK PHONE NOW.
to change code, same thing, and instead of LOCK PHONE NOW, go to EDIT CODES, then PHONE ONLY.

After locking the phone, you can close the phone not worry about it taking photos or trying to make calls from voice recognition commands. You can still receive calls, and when you open the phone it will ask for the code, enter the code, and it will be unlocked. You will then have to do the same thing I explained above to lock it again.

This is the most annoying problem I ever experienced with a phone. The only other thing I thought of is taking the phone apart, and somehow disabling the buttons or breaking them.

Posted on Mar 15, 2010

  • gyffes Mar 09, 2011

    And people wonder what makes Apple products so appealing.

    Thanks, Nall. This is essentially the only solution I've come up with and it's entirely unsatisfactory. I can't believe such a "feature" can't be turned off on a phone CLEARLY designed to be carried in a pocket. If I wanted to delay answering a call, I'd not've set it to "Answer on Open". Way to go Samsung, way to go Verizon!

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I know this question is very old, but I since I found it while looking for a solution, I figured others might too. I used the Bloatware Freezer app to "freeze" the Voice Commands (Nuance) app. This essentially disables it and 'hides' it from the system. If you have other apps that use the Voice Command's functionality, those apps may not function properly, obviously, but this is still a solution to the nuance Voice Commands coming up when you don't want it to.

Posted on Jan 31, 2012

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With this problem, the Smooth is completely unacceptable as a pocket phone. Samsung and the vendors should issue a firmware update to address it (assuming these phone can have their firmware upgraded in the field).
But I can imagine an effective home solution. Using a hot glue gun, it would be possible to build a small nub on the side of the phone next to the voice button. This would protect it and make pocket presses much less likely. The same thing might also be possible with a few applications of plastic glue.
If I get mad enough at this problem and attempt this remedy, and if it works, I'll post a picture somewhere and post the location here.

Posted on Aug 13, 2010

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I just got this phone yesterday and it called home without my asking it to. When you go to Voice Dial I checked voice key only and have had no problem since. In fact I asked it to call home and it wouldn't. Not sure that is the solution but better than waking people up!

Posted on Apr 20, 2010

  • jjross Apr 20, 2010

    I bought this phone yesterday and it dialed my home without me knowing it. I went to Voice Dial and checked "voice key/flip and now it won't doing anything until opening then I couldn't get it to call my home when I wanted it to so not sure that is a good solution but it solved my problem.

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I have no idea what I did but after playing around with a variety of the above steps now voice command stays off..

Posted on Feb 25, 2016

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For a Samsung flip phone and turn off voice command. Turn off drive mode.

Posted on Jul 02, 2015

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I have the samsung freeeform 3 & ive literally went on EVERYTHING to find a wah to turn it off.. is it that it's not possible or what ?? .-.

Posted on Mar 06, 2014

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