Question about Cross Infoguard Shredder SX102M

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Sx-102M Power light goes on, but nothing else. Inserting paper gets no response. Completely dead when put in reverse; not even a power light. Cutters look clear, with no apparent paper jams.

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  • bibblybot Apr 10, 2008

    We have the exact same problem.  We called tech support and they simply said to throw it away as it is out of warranty...  a sensor is dead and not worth/cannot be fixed...   


    As a side point, the "red" switch appears to be actually a safety trigger rather than a reset button as mentioned, so at least mine does not stay depressed unless it is in the basket and aligned with the metal piece...

  • Anonymous Apr 14, 2008

    tHE LIGHT DOESN'T GO ON AND NOTHING HAPPENS.I have tried to pull out all shreds, but can not reach all

    bjschaef@mbol.us

  • Anonymous Jul 23, 2008

    Place power switch on Auto and light turns on but when paper is inserted nothing happens. There is a little white plastic switch that you can hear click when you put paper in and out. I assume that switch is dead which acitvates the unit. Can a switch be purchased. The unit is only two years old. Does anything last these days???? I have to spend 2 hundred dollars to replace it.

  • desiff Jan 03, 2009

    Ready light is on but paper wont feed and start motor. Reverse does work and motor turns when revrese switch is used.

  • Anonymous Jan 10, 2009

    SX100M -

    Place power switch on Auto and light turns on but when paper is inserted nothing happens. There is a little white plastic switch that you can hear click when you put paper in and out. I assume that switch is dead which acitvates the unit. Can a switch be purchased. The unit is less than two years old.

  • Anonymous Mar 14, 2014

    how do I prevent the above problem

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I have the Infoguard SX-100M Axeus, sold by Staples.
Only the reverse was working, UNPLUG and open back cover, the paper mechanical switch was working fine, the gears and fuse was ok, I think something on the circuit board was fried.
I switched the BLACK and WHITE wires with each other going to the shredder motor, thus when I switched it to reverse, it would go foward and shred. Its working now, only in reverse.

Posted on Mar 28, 2009

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My red safety button wasn't catching on the metal part on the basket meant to hold it in a depressed state. The basket was bent out a little bit. I smooshed it in and now the red safety button catches on the metal thingy and it works!

Posted on Nov 21, 2008

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There is a reset switch on the side - it is a slot with a red button. If you press this and it does not stay drpressed, the reset is shot and needs to be replaced

Posted on Mar 26, 2008

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The "Head Assembly" IS the shredder. If that part is bad you have DEEEEP trouble. I can tell you though that the primary exchange gear is likely stripped. It is nylon and can't take much abuse. How do I know??? ... 'Cause I have one just like it!!! Let's trade. Maybe we can get one good one out of the two. In the future (as I have carefully explained too my daughter!!!) don't put more than 10 sheets in at a time!!!

By the way... the only part left after the "head assembly" is a waste basket..

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