Question about Palm Treo 755p Smartphone

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Can's install SW on Treo 755p error "unable to locate users.dat"

When I try to install a new component on my treo 755p through windows, I receive and error "unable to locate users.dat". Hot sync works find and palm desktop works find. The install app shows the user name on my palm, but it will not install prc files.

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Users.dat is created in your named profile directory on the drive in the Palm folder. If it is missing, your computer can't sync properly to the device. Do a backup of your device using the palm desktop, this should recreate the file in your profile folder on the machine.

Posted on Oct 02, 2009

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Treo 755p Getting Stuck During HotSync


If you have another computer you could try installing the software on that to see if the Treo will sync.
This would determine if it's a computer problem or if it's your Treo.

When you unchecked the datebook to sync after uninstall/reinstalling, was it able to sync then?

I have had other palms get hung up to a certain point during the sync, but uninstalled the program or disabled it from syncing like you tried and it usually works.

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Ive had this same promblem. I had to uninstall Palm desktop and Hotsync Manager and reinstall a different one that I got from the internet.

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1 Answer

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I have personally had every Palm Treo ever made. I am also currently a 755p user and this is my second 755p that I have owned.

The problem that you are having is a common one and one that I have seen from every Treo that I have owned. I have found though that many of the problems that people have with their Treo's is that they do not turn them off and on again on a regular basis. I have found that if I power off my Treo for a few minutes in the morning and again mid way through the day that I have a lot fewer problems then ever before.

This is about all the help I can give for the problem that you are having, I have always loved the Palm platform Treo's, but there are a lot of problems that come with owning one and as a multi Treo owner I have learned to just live with them and try new things to see if they will work, but the suggestion that I gave above has helped with my screen blackouts and made owning my Treo's much nicer then before.

Hope this helps,

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Palm Treo 755p installation CD


Do you just need to re-install your Palm Desktop software?

And if you are running Windows Vista, then just click on this link

Hope this helps,

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Tranferring ringtones from SDcard to palm treo 755p


You can use a FREE program for the palm OS called minitones, you can yahoo or google it, which will allow you to convert mp3s you have on your SD card or on the phone to a ringtone that you can assign to a contact. minitones.prc

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