Question about Napoleon 36" Zero Clearance Top/Rear Vent Natural Gas Fireplace with Black Door

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The pilot stays on but the burner willnot operate

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Thormopile may be gone or your wires or switch have bad connection, try taking a small jumper wire and with pilot lit , jump out the valve on the top and bottom screws on the gas valve located inside bottom door. no danger of shock seing this is low voltage and cannot shock you , you can't ever fell it. if unit lights then check wires at switch and gas valve

Posted on Feb 06, 2010

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