Question about SanDisk Sansa e260 MP3 Player

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My new mp3 player won't work Nothing happens when

My new mp3 player won't work. Nothing happens when I try to scroll with the buttons. I have somehow loaded it with alot of stuff I don't want and can't get it off. Help!

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  • 360 Answers

Delete some out of your stuff memory. You might have to reset and next time don't over due the memory.

Posted on Oct 02, 2009

  • 8 more comments 
  • Richard Klein
    Richard Klein Oct 02, 2009

    Connect to the computer and see if you can get it to respond. Make sure you keep all your firmware updated too.

  • Richard Klein
    Richard Klein Oct 02, 2009

    If you connect to Windows Explorer you can try and delete video file, and free up the memory so the device will start functioning better.

    Delete the videos stored in My Computer\Sansa e200\selected
    drive\video. (The player database will refresh after deleting files when
    you disconnect from your computer.)


  • Richard Klein
    Richard Klein Oct 02, 2009

    - Try other USB ports, cable or computers



    - Try other USB ports on your computer. A USB port behind a PC usually has the most power output.

    - Try a different cable if there's one available, to rule out a cable malfunction.

    - Try another computer.

    2 - Refresh the drivers



    STEP 1 - Connect the Sansa player to the PC

  • Richard Klein
    Richard Klein Oct 02, 2009

    If the device doesn't respond to the computer you have to reset.
    This option will reset all the Sansa e200 player’s settings back to
    factory defaults. This may mean taken out battery to reset.


  • Richard Klein
    Richard Klein Oct 02, 2009

    If the Sansa e200 player freezes up, press the Power Button for
    approximately 15 seconds. This is like a power down of the device. Once
    you perform the reset, the adjustments you made during the last operation
    will be gone.

  • Richard Klein
    Richard Klein Oct 02, 2009

    If the device is still unresponsive even after reset. It is time to take out the battery. And hope it will power up properly.

  • Richard Klein
    Richard Klein Oct 02, 2009

    All the "try USB ports and computer" is an error from a copy and paste, I did earlier.

  • Richard Klein
    Richard Klein Oct 03, 2009

    Take out the memory card.

  • Richard Klein
    Richard Klein Oct 03, 2009

    Reinstall OS,



  • Richard Klein
    Richard Klein Oct 04, 2009

    Reformat the memory card using nice partition formatting software and reinstall os.

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1 Answer

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Please try resetting the ipod by pressing the center and play button on your ipod until it displays apple logo. Also try restoring it to factory settings by seeing this link from apple---

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Please rate this solution if you find this solution helpful.

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Pb for my sandisk m230 mp3 player


Same thing happened to me... try this...
1) disconnect all cables
2) turn power on (hold menu button until screen lights up)
3) Press "menu"
4) scroll down to "settings"
5) scroll down to "USB"
6) select "MSC" (default is probably auto detect - which I think there's a conflict with)
7) turn power off (holding the menu button down)
8) connect USB to computer and hopefully start loading files

I bought 2 of the 512 models, one didn't work... so I took it back and had to buy a 2gig model... got home and it didn't work! I tried the above for the new one and at least the computer recognizes it! Everything seems to work fine...for now...

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3 Answers

It Wont Scroll, Help!


This happened to me before. What I did was that I found the little reset button and pressed it and I then turned the player back on and It worked normally again. Hope this helps P.S: The scroll buttons may be broken.

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