Question about Kenmore 24862 Top Load Washer

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Hello, my washing machine will not spin or agitate. It makes a horrible sound. I bought it in 2001. model #:24862300 Serial #:CP4021766 This is the 80 series. There was a time where we had it in storage for 2 1/2 years, so I don't think its the age. They are in great shape. Could I have over loaded it? Thank you, Cori

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It sounds like you may have a broken motor coupling. This is actually a common problem that usually occurs through normal wear and tear. This could have been a result of being in storage, as well. There is a rubber bushing between the coupler pieces that could have dry rotted from sitting so long and simply sheared apart. Replacement couplers are more resilient and resist breaking much better. If the washer will fill, will not agitate or spin, but will still drain, these are the symptoms of a broken motor coupling. This is a very simple and inexpensive repair. The following link explains step-by-step how to replace one:

http://www.fixya.com/support/r385252-replacing_motor_coupling_whirlpool_top

The part number is included in the link I provided. You can purchase a replacement on line at appliancepartspros.com for about $11.

If you have any questions, please let me know. I hope this helps you.

Posted on Oct 02, 2009

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Posted on Jan 02, 2017

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