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Dell Dimension E520 no longer sees CD/DVD RW drive. Does not show up under "My Computer" but does show up with yellow exclamation in Device Manager. Drive is mechanically OK.

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My cd/dvd was doing the same thing. I bought an external cd/dvd drive hoping that it would help - still didn't work.
additionally, my usb ports were not working properly.
i took it to a computer tech who found that a virus had corrupted my o/s (vista). he removed all the files, and reinstalled the o/s & now it works like a dream.
i have mcafee installed on the computer, but because the virus infected the o/s, the virus scan did not pick it up.
have an expert run a test of your o/s & see if it helps.

Posted on Dec 30, 2009

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Try doing the steps outlined in this article:

http://support.microsoft.com/kb/314060

Posted on Oct 02, 2009

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Posted on Jan 02, 2017

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Dimension e310 is not reading cd's or dvd's


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver You might have to physically unplug the leads for this cd/dvd computer then plug them back in restart your this should activate the found new hardware wizard. If this does not fix the problem it might be a registry problem "you only need to do the following" if you cant see your disk drive in windows explorer Close all open programs Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class {4D36E965-E325-11CE-BFC1-08002BE10318} This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column. Upper Filters Lower Filters Upper Filters.bak Lower Filters.bak If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer
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My cd-rom location do not show up on my Dell Dimension 8250 computer devices. Why


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

You might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

If this does not fix the problem it might be a registry problem
"you only need to do the following"
if you cant see your disk drive in windows explorer


Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


Hope this helps.

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Unable to open dell dimension 8250 cd-rom drive


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

You might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard


If there is a small hole on the panel of your dvd drive push a straightened paper clip inside until you feel it press down this will open up the drive.

Hope this helps.

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1 Answer

My dvd rom is not showing in My Computer


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer


Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


hope this helps

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Can't recognise DVD RW


Hi all,

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