Question about Maytag Neptune FAV6800AW Top Load Washer

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Locked rotor - Maytag Neptune FAV6800AW Top Load Washer

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Hello biggsrm,

All my comments are regarding troubleshooting for the FAV6800AW or FAV9800AW is that your machine model type? Sorry to keep asking this questions but many folks post different machine types in the FAV6800AW forum. If your machine is not one of those model’s disregard my post. I'm and owner of the FAV6800AW machine.

The Service Manual for reference. Sears Parts Direct for reference.

For the FAV6800AW the Lr error code = Locked Rotor: The machine has repeatedly tried to turn the motor. This could be caused by drive system binding, and failed Motor Controller, a failed Control Board, and a failed Motor. There could be loss of signaling to/from the Control Board from connector CONN P-25 on the Control Board to JP-4 on the Motor Controller and anywhere in between within the machines wiring harness. Without known good parts this could be a difficult problem for a DIY’er such as me or a repair tech to troubleshoot. I have all known good ebay major parts for this machine so it’s easy for me to troubleshoot. If you decide on a service repair call I would make sure the service tech call has all of the above parts.

But let’s check the washer drive system for binding no charge to do this;

Can you lift he lid of the washer and rotate the wash basket in the Counter Clockwise direction. The Wash Basket should rotate with one finger with what I call the pinky finger test with very slight rotational resistance in the CCW direction. I’m trying to get a feel for drive system binding issue. The wash basket under normal conditions will not rotate in the CW direction. What are your results?

If you have a measure of Wash Basket CCW rotational resistance it could be caused by the One-Way rusted roller clutch bearings, rusted Outer Tub Bearings, and the roller bearing located in the Spinner Assembly brought on by a slight leak with the Tub Seal. I’m not saying this is the trigger for the error we are doing non intrusive troubleshooting and we need to start somewhere. Do you detect any excess drive system binding in the CCW direction of the Wash Basket?

Assuming you can clear the Lr error will the machine let you do a Spin Only cycle with no clothes in the wash basket? What are the results?

If you can get into Service Mode try the Quick Spin Test on page 14. Do you pass that test? If not I would then try the Motor Control Board Output Test on page 15 next. You will need to remove the front panel of the machine and disconnect Connector JP4 on the Motor Control Board. If you feel you are not qualified to check 120VAC measurements on the machine then it would be time to call in a qualified Maytag FAV6800AW repair company. I would make sure they have hands on experience with the machine type to reduce misdiagnosis with troubleshooting and cost to you.

Post back if you have questions. Rich

Posted on Oct 02, 2009

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