Question about HP J3680 Officejet All In One Printer

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My j3680 will send a fax but wont recieve one. We tried all the different answer modes

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: hp officejet 5510 fax problem


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Posted on Apr 07, 2008

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  • 79 Answers

SOURCE: will not recieve faxes

Hi i'm an ex HP employee

i got this information from HP's website

  1. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
  2. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
  3. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
    1. Visit the HP Support and Drivers Home page .
    2. Select Download drivers and software .
    3. Type in your model number (HP PSC 2210xi for example).
    4. Click the search arrow to the right of the text entry box. You may be asked to select your product from a list of models.
    5. On the software download page, select your Windows version.
    6. Locate and select the firmware update.
    7. Follow the directions to download and install the update.
  4. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072).
  5. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
  6. If the problem still exists, continue troubleshooting in the Faxes cannot be sent or received or you're not sure of the problem section below .
this is the link http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02151&lc=en&cc=us&dlc=en&product=441125&rule=2043

hope it works out

thanks

Posted on Jun 04, 2008

leroyal
  • 2120 Answers

SOURCE: No answer when sending fax

The receiving fax machine never answered. Maybe their fax machine is set to MANUAL or is disconnected.

It's not your fax machine that's the problem.

Posted on Jan 23, 2009

vegakitten20
  • 685 Answers

SOURCE: How do i switch from fax to print on my HP officejet j3680

go under print manager

Posted on Mar 04, 2009

komguy
  • 2306 Answers

SOURCE: HP 5610 All-in-one can recieve faxes but not send,

Have you set for the proper dialing? there's a choice for pulse or tone dialing, you probably need tone dialing. Also the number needs to be put in just as you would dial on a phone.

Posted on Jul 24, 2009

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1 Answer

WE CAN SEND A FAX BUT CANNOT RECIEVE A FAX THE PHONE LINE IS CONNECTED TO LINE AND NOT PHONE PLEASE HELP


try setting the answer mode to auto answer. It may be in manual answer mode. Also try calling your fax number and see if it rings.

Feb 19, 2011 | Canon FAXPHONE L80 Laser

1 Answer

How do I receive a Fax on a J3680




1- Connect the telephone cable shipped with the printer to LINE-1 of printer and telephone wall jack
2- On printer press Setup(wrench) button >>>> select Advanced Fax Setup >>>> select ECM (error correction mode) >>>> select "off" >>>> press OK
3- On printer press Setup(wrench) button >>>> select Advanced Fax Setup >>>> select Fax Speed >>>> select "slow" >>>> press OK
4- On printer press Setup(wrench) button >>>> select Basic Fax Setup >>>> select Rings to Answer >>>> select 6 >>>> press OK
5- Make sure auto-answer is turned on.
6- Request a friend to send you a fax

Wish for all success..

Dec 22, 2010 | HP Officejet J3680 Multifunction Printer...

1 Answer

Cannot recieve faxes but i can send them


It is set on "manual receive" rather then "automatic receive"....check your "reception mode" settings and set it properly

Jul 16, 2009 | Pitney Bowes 9920 Plain Paper Fax

1 Answer

Why am I getting this message? Error 402 fax machine. HP Officejet J3680


Error Code: 402


Definition

During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.

Solutions
  • Remove any pass-through devices from the phone line, and then try the fax again.
  • Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
  • Try to send the fax at a different time when telephone line conditions have improved.
Thanks for using FixYa - a FixYa rating is appreciated for answering your FREE question.

Apr 30, 2009 | HP J3680 Officejet All In One Printer

1 Answer

Recieveing


If all else fails try the manual mode:(Press Receive Mode to select
FAX ONLY, FAX/TEL,TAD:ANSWER MACH. orMANUAL.)

Manual Reception
1
Pick up the handset while the phone is ringing.
2 Press Fax Start if you hear fax tones (beeps).
3 When the LCD shows RECEIVING, replace the handset.
(best used when you are expecting a fax and know that the incoming call is a fax)

If you are like most people you probably also have a phone with an answering machine or voicemail setup on your home phone. If this is the case you may want to set the reception made to
TAD:ANSWER MACH.

May 28, 2008 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Fax wont send


try sending to another machine and also from a different telephone line if possible.Also does this machine receive a fax.Noise on telephone line can cause such problems.

Feb 27, 2008 | Panasonic KX-FPG376 Plain Paper Thermal...

3 Answers

Fax will not recieve


DR mode means that Distinctive Ring is set to on which will force your fax machine to manual receive. Turn DR off and you can set it to whatever mode you want.

Nov 03, 2007 | Brother FAX-575 Plain Paper Thermal

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