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Printer won't power on.

I have a 7310 all-in-one. Last evening I got a low color cartridge message, this morning the printer is not working and I can't get it to come on.
I have checked to make sure that it is plugged in and that the power strip is active.

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  • ednan1224 Oct 02, 2009

    O.K. This worked, but I don't know for sure why. After I plugged into the wall, and it worked, I replugged the printer into the same power strip and it worked there also.

    Could it be that the power cable is failing and the cooloff period may have caused it to start
    working again?

    In any case, thank you. You saved me from having to buy a new printer.

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I know you've checked the power strip, but can you please plug the printer directly into a working wall outlet as a test? Also, make sure the printer end of the power cord is secure.


Posted on Oct 02, 2009

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First check that printer is not set to print B&W. Open an application to print a page, for example Word. Chose print command from the file menu on top bar , the print window will open.
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Once you are sure printer settings are not in B&W, read the following.
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If the cartridge is not empty it still can be faulty (eg. ink insid is dry).
In either case replace color cartridge with new original one.

If after you replace the cartridge it still does not print colors, then color head is faulty, at this point consider having the printer repaired by a technician.

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