Question about Office Equipment & Supplies
The quality of the printing is poor. There are grey smudge marks/lines (horizontal) across the page in 4 or 5 places.
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Posted on Jan 02, 2017
try replacing the drum/toner cartridge with another.
if that does not work it is the Fuser. this is assuming the marks are always in the same area on the paper
Posted on Jan 07, 2008
SOURCE: Dell 3100cn-smudge
The print toner cartridge has a small trap door that opens to let the toner adhere to the paper. Remove the toner cartridge and locate this moveable panel on it. This roller is VERY sensitive, and can scratch VERY easy. Use a soft LINT FREE cloth to GENTLY wipe the colored roller if you see any toner build up. If that does not clear up the problem you will need to replace your Fuser Unit which will need to be ordered from Dell or a 3rd party supplier. Its a pretty easy process, and instructions usually come with the fusers. If you have a printer warranty they will fix it for you. Thanks! //CowboysfanZ
Posted on Apr 24, 2008
Try performing a test by printing a test page from Tray 1 and open the top cover as soon as the paper is 60% inside. The paper would jam below the toner cartridge before it reaches the fuser. Remove the toner cartridge carefully and verify if the smudges occur. This would eliminate the fuser. If the print quality is fine, then you need to swap the fuser.
Posted on Oct 30, 2008
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