After software installation the screen says ''cannot communicate with printer'' says USB problem but the wizard sees the printer and the on-line ID from HP sees the printer

It could be a communications error message, the printer is not communicating with the computer.

Disconnect and then reconnect the USB cable.

Disconnect and then reconnect the printer power cable.

Restart the computer.

Remove and reinstall the printer software

If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.

1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.
   
   
2. Follow the instructions on the computer screen to remove the printer software.
   
   
3. Restart your computer before installing the software again.
   
   
4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.
   
   

If the installation screen does not appear:

1. In Windows XP, click Start®My Computer.
   
   

In Windows 2000, double-click My Computer from your desktop.

1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.
   
   
2. When the printer software installation screen appears, click Install or Install Now.
   
   
3. Follow the instructions on your screen to complete the installation.
   
   

Communications error message
The printer is not communicating with the computer.
Communications error message
The printer is not communicating with the computer.

If you do not have the disk you must download the software from Internet, follow instructions below,

Click here:Official Lexmark Drivers and Software

A web page will open, follow instructions, select model, select operative system etc., and click on download .
Chose to download the file in my documents when asked.
After downloading, find the file,double click on the file ,then if you get in troubles, follow the instructions below to reset and reinstall drivers:

• Unplug printer USB.
• Go to control panel >> installed printers in Windows and remove (delete ) any installed printer from printer list.
• Download driver from website, or use the disk and run the install file.
  
• Follow driver installation wizard.
• Plug back printer when prompted from installation wizard.

Make sure the printer has been connected locally first and that the print drivers have been installed. This should then allow you to add the printer via the set up.

Regards gaz

Hi, I am writing you regarding your problem with the printer.

If the printer is still not printing, try first replacing the usb cable, and try a different USB port.


If still no luck , then you will probably need to reinstall the driver software, either from CD , or downloading the file from Lexmark website.

If you do not have the disk you must download the software from Internet, follow instructions below,

Click here:Official Lexmark Drivers and Software

A web page will open, follow instructions, select model, select operative system etc., and click on download .
Chose to download the file in my documents when asked.
After downloading, find the file,double click on the file ,then if you get in troubles, follow the instructions below to reset and reinstall drivers:

• Unplug printer USB.
• Go to control panel >> installed printers in Windows and remove (delete ) any installed printer from printer list.
• Download driver from website, or use the disk and run the install file.
  
• Follow driver installation wizard.
• Plug back printer when prompted from installation wizard.

Always start printer setup with printer unplugged, and chose printer as default during install.

first of all you need to install the software..these are the steps to install the software please follow the steps below

Two installation options are available when installing the software and drivers from the product CD. The recommended install installs everything your device requires to work, including a suite of software recommended for your installation. The custom install allows you to choose what software to install. The recommended install is designed to work for most users. Use the custom install only if you have one of the following reasons:

• Low hard disk space on the computer.
• You do not want the additional software.
• Errors occur during the recommended installation. NOTE: If errors occur during the recommended install, fix them before doing a custom install.

Recommended install Complete the following instructions to install the software: CAUTION: Do not connect the USB cable until prompted to do so during software installation. HP recommends using a USB cable that is less than 10 feet (3 meters) long. NOTE: Choose unblock or accept on all firewall messages or the install will fail.

1. Insert the software CD into the CD-ROM drive of the computer. The software installer starts automatically. NOTE: The User Account Control screen might display. Click Continue .
2. Click Install on the Thank you for purchasing from HP! screen.
3. Click Next on the Welcome to the Install Wizard... screen.
4. Click Next on the Do Not Block HP Install Wizard Processes screen.
5. Select Yes or No on the Automatically Check For Updates screen and then click Next .
   • Choose the Yes (recommended) option to check for updates through an Internet connection.
   • Choose the No option if you do not want to check for updates.
6. Select Recommended on the Installation Options screen, and then click Next .
7. Follow the instructions on the screen that displays to finish installing the software.

Custom install CAUTION: Do not connect the USB cable until prompted to do so during software installation. HP recommends using a USB cable that is less than 10 feet (3 meters) long. NOTE: Select unblock or accept on all firewall messages or the install will fail.

1. Insert the software CD into the CD-ROM drive of the computer. The software installer starts automatically. NOTE: The User Account Control screen might display. Click Continue .
2. Click Install on the Thank you for purchasing from HP! screen.
3. Click Next on the Welcome to the Install Wizard... screen.
4. Click Next on the Do Not Block HP Install Wizard Processes screen.
5. Select Yes or No on the Automatically Check For Updates screen and then click Next .
   • Choose the Yes (recommended) option to check for updates through an Internet connection.
   • Choose the No option if you do not want to check for updates.
6. Select Custom on the Installation Options screen, and then click Next .
7. Select which software to install by selecting or clicking to clear the check box next to each item on the Custom Installation screen. Click an item to see its description and the required disk space. NOTE: You must install the drivers and the HP Imaging Device Functions for the buttons on the front panel to be functional.
8. Follow the instructions on the screen that displays to finish installing the software.
9. once the software installation is complete try to print that should work

Tou must install the printer software before connecting the printer.

If you do not have the disk you must download the software from Internet, follow instructions below,

Click here:Official Lexmark Drivers and Software

A web page will open, follow instructions, select model, select operative system etc., and click on download .
Chose to download the file in my documents when asked.
After downloading, find the file,double click on the file ,then if you get in troubles, follow the instructions below to reset and reinstall drivers:

• Unplug printer USB.
• Go to control panel >> installed printers in Windows and remove (delete ) any installed printer from printer list.
• Download driver from website, or use the disk and run the install file.
  
• Follow driver installation wizard.
• Plug back printer when prompted from installation wizard.

Note:some printerdoes not work on Vista, if you do not find any driver download for Vista on your model page, that means your model is not Vista compatible.

While installing the software, did you use the MS PRINTER INSTALLATION WIZARD? Try this: left click mouse on WINDOWS START on lower left corner of screen. Left click on CONTROL PANEL, then left click on PRINTERS.On the PRINTERS window, left click on ADD A PRINTER on the upper toolbar. The ADD PRINTER window will appear, displaying CHOOSE A PRINTER PORT. Left click on USE AN EXISTING PORT. From the drop-down window, choose any port starting with the letters USB. You may have to try each USB port individually to see which one will work with your printer. Just follow the wizard's instructions and your printer will then be connected.

1. Insert the software CD into the CD-ROM drive of the computer. The software installer starts automatically.
   NOTE: The User Account Control screen might display. Click Continue .
2. Click Install on the Thank you for purchasing from HP! screen.
3. Click Next on the Welcome to the Install Wizard... screen.
4. Click Next on the Do Not Block HP Install Wizard Processes screen.
5. Select Yes or No on the Automatically Check For Updates screen and then click Next .
   • Choose the Yes (recommended) option to check for updates through an Internet connection.
   • Choose the No option if you do not want to check for updates.
6. Select Recommended on the Installation Options screen, and then click Next .
7. Follow the instructions on the screen that displays to finish installing the software.

Custom install CAUTION: Do not connect the USB cable until prompted to do so during software installation. HP recommends using a USB cable that is less than 10 feet (3 meters) long.
NOTE: Select unblock or accept on all firewall messages or the install will fail.

1. Insert the software CD into the CD-ROM drive of the computer. The software installer starts automatically.
   NOTE: The User Account Control screen might display. Click Continue .
2. Click Install on the Thank you for purchasing from HP! screen.
3. Click Next on the Welcome to the Install Wizard... screen.
4. Click Next on the Do Not Block HP Install Wizard Processes screen.
5. Select Yes or No on the Automatically Check For Updates screen and then click Next .
   • Choose the Yes (recommended) option to check for updates through an Internet connection.
   • Choose the No option if you do not want to check for updates.
6. Select Custom on the Installation Options screen, and then click Next .
7. Select which software to install by selecting or clicking to clear the check box next to each item on the Custom Installation screen. Click an item to see its description and the required disk space.
   NOTE: You must install the drivers and the HP Imaging Device Functions for the buttons on the front panel to be functional.
8. Follow the instructions on the screen that displays to finish installing the software.

is the printer in its own USB port? Some printers that "talk back" to the PC do not like to share a port so do not have it on a USB HUB.

1)right click the my computer icon
2)click properties and then click hardware n go to device manager.
3)uninstall all usb ports and then scan for hardware changes
4)ur pc will detect your printer and ask for printer drivers
5)re load drivers and your pc will communicate with your printer
6)for reloding install the cd follow the instructions on the screen and click next
7)restart when the printer is loded.connect the wires and cords properly.