Question about Dell 962 Photo All-In-One InkJet Printer

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Dell 944 error message 1102 after fitting new DellBlack Cartridge

I have a Dell 944 printer/scanner/copier and when I fitted a new Dell black ink cartridge I got a "unsupported cartridge" + Error message 1102 and I'm unable to use the printer at all. Can anyone help?

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  • 51 Answers

Hi there,

you can try these steps:

try to remove the new black cartridge. get a clean cloth. gently wipe the copper strip of the cartridge. unplug the power cable of the printer. gently wipe the contacts of the black cartridge carrier (where you put the black cartridge in). close the carrier, plug the power cable back in. install the black cartridge. then check for the error code.
if you still have same error code, try the old cartridge.
if the old cartridge still works, you need to contact dell for the replacement of the black cartridge (if you purchase the black cartridge from dell)
if the old cartridge is also giving same error. try the steps on the color cartridge as well, it might be with the color cartridge error.
or both.
worst case scenario the contacts on the printer carrier might be broken already.
but in this kind of situation. 98% it's the cartridge that's causing the issue.

have a great day :)

Posted on Oct 02, 2009

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1 Answer

Received an error code 50c on my Dell printer


Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

Thanks for all the ideas and help ; )

Apr 27, 2010 | Dell A940 All-In-One InkJet Printer

1 Answer

We have a Dell 944 showing Error 1102 consult user guide...cannot find the user guide. We just replaced color ink cartridge with a re-processed one ordered online. Please advise...many thanks!.


Hi there
Dell Printer 944 error message 1102
Please unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Now plug everything back in. This will reset any error messages the printer has. Now open the printer with the power on and the cartridges should go to the center to be replaced. Take out both Dell Series 5 ink cartridges and make sure the tape is off the cartridges and insert both back in and make sure the seat properly and latch. Close the printer and it should print an alignment page. If you still get the error message

Why does my Dell ink cartridge level still show up as "low ink" after refilling them?
Dell ink cartridges have a sensor that reports the ink level as low once it reaches a certain level. The sensor can not
be reset. If you refill an ink cartridge that previously reported low ink, it may print fine, but the sensor will always
report low ink. Buying or replacing ink cartridges with new Dell cartridges will resolve the low ink message.

Dell discourages ink refills. Refilling ink may lead to print quality problems, and even eventual hardware problems.
This post is in no way a validation of refilling ink cartridges.

Why my printer is reporting “low ink" after using refilled/remanufactured ink cartridges?
Most ink cartridges have sensors that report the ink level. The “Low Ink” is usually the last sensor (fuse) before
running out of ink.

Since the sensors are fuses that open when the ink level drops, they cannot be reset. If you are using refill or
remanufactured ink cartridges, the best thing to do is to disable “ink alerts” on the printer’s software so you don’t keep
getting “low ink” messages.

To disable “Ink Alerts” on Dell inkjet printers:
1. Open the Dell printer software (All-In One Center, Tool Box, etc)
2. Go to Settings
3. Advanced
4. More Options
5. In the “Appearance Mode, window, check “Never display the Printing Status window” and “Display the low
ink alert only when the cartridges are almost empty.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Feb 23, 2010 | Office Equipment & Supplies

1 Answer

I have a dell printer with a error code 1102...how do I solve this?


error code 1102
Hi there
Your error message is coming from the Dell Series 5 ink Cartridge. To reset the error message, unplug the printer from the wall. Now remove the power brick from the back of the printer. Wait 60 seconds and then plug everything back in. This usually resets any error messages on the printer. Make sure the Dell Series 5 ink cartridges are intalled correctly by removing them and re-seating them .
Black in left or black side, color in right side or color side

If using a photo cartridge...

Photo cartridge in the black side(left) and color in the color side(right)
Dell Series 5 ink cartridges have a sensor in them that cannot be reset

It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Feb 08, 2010 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Getting


Hi there
Your error message is coming from the Dell Series 5 ink Cartridge. To reset the error message, unplug the printer from the wall. Now remove the power brick from the back of the printer. Wait 60 seconds and then plug everything back in. This usually resets any error messages on the printer. Make sure the Dell Series 5 ink cartridges are intalled correctly by removing them and re-seating them .
Black in left or black side, color in right side or color side

If using a photo cartridge...

Photo cartridge in the black side(left) and color in the color side(right)
Dell Series 5 ink cartridges have a sensor in them that cannot be reset

It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Jan 14, 2010 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Installed a black ink cartridge and the printer shows the message 'black cartridge missing' and also says 'cartridge error: error 50c'


Hi there Error 50c

Can only gave it a try.

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Nov 06, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

Getting error, "cartridge error" 50C. Dell All-in-one printer, model A940


Hi there Error 50c
Yes this allways happens.
Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Oct 13, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

Dell 944 all in one - used NON-Dell Print Cartriges - Cheaper


Hi there
Your error message is coming from the Dell Series 5 ink Cartridge. To reset the error message, unplug the printer from the wall. Now remove the power brick from the back of the printer. Wait 60 seconds and then plug everything back in. This usually resets any error messages on the printer. Make sure the Dell Series 5 ink cartridges are intalled correctly by removing them and re-seating them .
Black in left or black side, color in right side or color side

If using a photo cartridge...

Photo cartridge in the black side(left) and color in the color side(right)
Dell Series 5 ink cartridges have a sensor in them that cannot be reset

It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Sep 13, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

I am receiving cartridge error - 50C. I have


Hi there Error 50c
This happens a lot in dell printers.

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Mar 31, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

Cartridge Error, Error 50C


Hi there Error 50c

Dell gets this lots so have a try.

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Mar 02, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

Printer cartridge error


Hi there Error 50c
There is lots this happens with the dell printers

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Oct 25, 2008 | Dell A940 All-In-One InkJet Printer

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