Question about D-Link AirPlus DI-524 Wireless Router

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D Link wireless problem hooking up to 2 pcs

I have a pentium 3 desk top and an older IBM Think Pad lap top that I would like to use via the internet. The Think pad has a wireless card by netgear PCMCIA Mobile adapter,Model FA411.
We used the Wireless Router step by step instructions but as soon as we attach the router to the modem, I no longer have internet access on my desk top.
We have tried to click on Start, then Run, and type in "CMD" dos window
"ispconfig/release" & ispconfig/renew" but an error box comes up that says it cannot find the path?
Can you please help us? any suggestions?

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How can i know what's the ip address of my router...

sorry i really dont know.. please help thanks

Posted on Jun 17, 2008

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I assume you have an internet connection based on a phone line or cable with a modem attached to your router to your desktop -- when no computer can access the internet. When your desktop attaches directly to the modem without the router it works.

The following are the high probability errors there are many more.

This is indicative that the router may not configured correctly on the WAN side to connect to the ISP's modem. The requirements for this are generally capable of being retrieved from your ISP's website. Another possibility is that the DNS addresses wre not loaded into the routers lan side config or DHCP services may be disabled.

The same problems can be blocking wireless access although there can be others, too.

If you can provide your ISP's name or even better their a link to their support site in a comment that could start the process by which I can find those requirements for you. If you are not confortable configuring a router then I will also need confirmation of the model number of the D-Link Router, so I can assure we have the same version of the manual to reference configuration steps for you to execute.

I am going to give you a couple of other things to try, I'm not sure of they will work but if they do we will be closer to an answer.

Do these things when the desktop is hooked to the modem and when it is hooked to the router and from the laptop after you have attempted to connect to the router.

Open a command or dos prompt window

Start then All Programs then Accessories the Dos/Command Prompt

A new window will open in that window type the following command and press enter --

ipconfig /all

Copy down the following information if the command works
Adapter
IP Address -- probably 192.168.0.? if attached to the router
Subnet Mask --- probably 255.255.255.0 if attached to the router
Default Gateway -- probably 192.168.0.? if attached to the router
DNS Address(es) -- may be one or more

After than for each default gateway enter the following command replacing {default gateway} with the default gateways from the returned by the ipconfig command above (ignore 0.0.0.0 addresses) and press enter

ping (default gateway}

This command will respond 4 times either with a timeout or a line if data with elapsed time in ms (milliseconds). If it timesout all 4 times it fails, if it gets elapsed times all 4 times it worked, if it gets a mixture we may have a flaky cable or something but it is working but not well.

Now the important information is as follows

The DNS address from when the desktop was hooked to the modem should match the DNS addresses for both computers when connected to the router. I expect the desktop to successfully connect to the router on one adapter (in case there is more than one) For that adapter where the ping works
the subnet mask and the default gateway should match the ones received from the wireless adapter on the laptop. The beginning of the IP address for both the desktop and laptop should match the gateway address normally for the first three of the four numbers (only when the subnet mask is 255.255.255.0)

Please respond to this message with a comment indicating what you could do and what you found out so I can provide some next steps to complete this process. If you do not understand the address matching above send me the outputs of the ipconfig commands and tell me which gateway pings worked and I will make the judgements.

Posted on Dec 21, 2007

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