Question about HP dv9620us Notebook

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Dvd/cd rom not present in the device manager in xp i am using hp dv9620us.drive is not being displayed even in my computer.

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  • dineshapk Oct 02, 2009

    sometimes the drive works and some times it doesn't

  • dineshapk Oct 04, 2009

    i have tried these steps and it is not detecting the dvd drive

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  • 63 Answers

Try doing the steps outlined in this article:

http://support.microsoft.com/kb/314060

Posted on Oct 02, 2009

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Posted on Jan 02, 2017

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3 Answers

MY EMACHINE T3306 is saying cd/dvd isnt present in my system. Im trying install windows vista. need help!!!!!


This could be due to a missing or corrupt driver. To verify (assuming you are using XP), right click "My Computer" select "Manage". On the left-hand side of the window, select "Device Manager". Check tosee if your installed device or any device for that matter is located under the heading CD/DVD drives. If there are no entries and you do have a CD/DVD drive installed on the computer, try restarting to see if it will reinstall the device. If this does not work, the drive may not be connected or is bad. Turn off the computer, open the computer and you will see a ribbon cable coming out of the back of the drive. Verify that this cable is plugged into both the drive and motherboard securely (the slots will look like long, slim rectangular boxes with tiny metal rods standing up inside of them). If the drive is securely connected and the machine does not see the device when turned on, the drive is probably bad. If the device manager does have an entry for the drive and there is a question mark next to it, this means the driver for the drive is missing or corrupt. I have checked the emachines website and they do not have drivers for CD/DVD drive for your model. You will have to check the drives manufacturer's website to see if they have a driver for you drive.

May 12, 2011 | E-Machines emachines (emachinees) CD-ROM...

1 Answer

My hp pavilion dv2000 cd/dvd-rom drive is not showing its icon on my computer


1.control panel->system->hardware->DEVICE MANAGER 2.uninstall your driver 3.restart you computer 4.on tray icon a balloon come with a MSG of 'found new hardware' 5.click on it 6.select your driver from it .then select suitable option
if you still have problem buy a you op(win xp,vista,7..).using that disk repair you computer.

Feb 27, 2011 | HP (346789-001) CD-RW/DVD-ROM Combo Drive

2 Answers

My computer no longer "sees"


hello
at end of this instruction set, see link to review more questions/answers,as your issue with CD/DVD ROM will vary .


This document applies to HP and Compaq desktop computers with Windows XP, Me, and 98. Use this document to make Windows and the CD writing software recognize the CD or DVD writer drive. Start at Step 1; do not skip to other sections until Step 1 has been completed. Step 1: Does Windows detect the CD or DVD drive? Use Device Manager to determine if Windows is recognizing the drive:
  1. In Windows XP, click Start , and right-click My Computer . In Windows 98 and Me, right-click the My Computer icon on the desktop.
  2. In Windows XP, select Properties , click the Hardware tab, and then click the Device Manager button. In Windows 98 and Me, select Properties , and click the Device Manager tab.
  3. Click the plus sign (+ ) next to DVD/CD-ROM Drives (or similar) category.
  4. Do the following depending on what is listed in the DVD/CD-ROM drives category:
    • If the CD or DVD drive name is missing , the drive is not being detected by Windows. Close Device Manager and skip to the section CD or DVD drive is not recognized by Windows .
    • If a drive name is shown but is disabled (icon is marked with a red X, c00877300.gif ), the drive has been disabled. Right-click the drive name and select Enable . You may have to restart the computer to complete the enabling process. The drive should work correctly once it has been enabled. NOTE: If the drive cannot be enabled, a required service or driver that the drive needs is not functioning or has been disabled. Click the plus sign next to IDE ATA/ATAPI controllers and troubleshoot any problems found according to any error codes in Device Manager. Resetting the BIOS may also resolve this problem.
    • If a drive name is shown but contains an alert icon (an icon marked with an alert symbol, c00877301.gif ), then use the section Using Device Manager error codes to troubleshoot the problem. You may also use the next section Disc burning software does not recognize the original drive to reset the drive configuration.
    • If the CD or DVD drive is listed as normal but your disc burning software does not recognize the drive, Device Manager shows no special icons c00877302.gif . Windows is detecting the drive but the writing software does not. Leave Device Manager open and continue with the next section Disc burning software does not recognize the original drive .


here is a link that will give you several other questions and answers to CD/DVD ROM issues.

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=11843&tmp_task=solveCategory&lc=en&dlc=en&cc=ca&lang=en&product=443069

please rate me with 4 thumbs UP to keep my services active

Dec 01, 2010 | HP Pavilion a810n (PP164AA) PC Desktop

1 Answer

Missing dvd/cd rom drive on my computer eitheron


If you are using xp, Try google (Dail-a-FIX) the program will reset all your windows system to normal, good program for XP.

Feb 25, 2010 | Sony VAIO PCV-W600G PC Desktop

1 Answer

My E drive is not working. how can i fix it.


Have you tried cleaning the laser assembly? If your OS still sees the drive then it may just be having trouble reading.
Try this

First try to boot from your xp cd. If it fails to boot from the cd then your drive is screwed. If it does boot from the XP cd then ONLY try the following


Click Start.
Click Run.
The Run dialogue box appears.
Type devmgmt.msc in the run dialogue box and click OK.
Click on the plus sign next to DVD/CD ROM Drives.
Locate your DVD/CD ROM drive in the list of devices.
Verify the type of drive in your computer and that the type of media you are using is supported by the drive. Use the table below to determine the supported media types.
DVD+/-RW Read CD or DVD media, write DVD+RW, DVD-RW, DVD+R, DVD-R, CD-R, CD-RW media.
CD-RW/DVD Combination Drive To read CD or DVD media, and write CD media.
DVD-ROM Drive To read CD or DVD media.
CD-RW Drive To read and write CD media.
CD-ROM DRIVE To read CD media.

Try cd drive now before trying the next step


Click the Start button, right-click My Computer, and click Manage.
The Computer Management window appears.
Click Device Manager.
Click the (+) plus IDE controllers section.
Double-click the appropriate IDE channel.
The IDE Channel Properties window appears.
Under the Advanced Settings tab, verify that the transfer mode is set to DMA if available.
Click the OK button to save the change. At this point, you may need to restart for the change to become active.

Check to see if the drive will work in safe mode. I it still does not work Update the firmware for the optical drive.
Try cd drive now before trying the next step

Click the Start button, click Run.
In the Open box, type Regedit, and then click OK.
Click the plus sign (+) next to HKEY_LOCAL_MACHINE.
When you click the plus sign (+) next to a folder, it will expand displaying the folders it contains in the left-hand pane of the Registry Editor. When a folder is highlighted, its contents will be displayed in the right-hand pane of the Registry Editor.

Click the plus sign (+) next to SYSTEM.
Click the plus sign (+) next to CurrentControlSet.
Click the plus sign (+) next to Control.
Click the plus sign (+) next to Class.
Click {4D36E965-E325-11CE-BFC1-08002BE10318}.
On the right side of the window, click UpperFilters.
Click Edit on the menu bar.
Click Delete, and then click OK.
On the right side of the window, click LowerFilters.
Click Edit on the menu bar.
Click Delete, and then click OK.
Click File, and then click Exit.
Restart the computer normally.

If all these steps fail then you will need to replace your drive.
Thank you.

Sep 17, 2009 | HP Pavilion dv9000z Notebook

3 Answers

DVD NOT SHOWING


hi frined

change ur data cable & power cable & try to ditecing
if not show then do one ting go in a device manager >system devices>pci bus>right click on it & uninstall then ur pc is restarts
& insatll ur all divce drivers correctly

thnx using fixya

Apr 01, 2008 | LG (CRD-8400CB) CD-ROM Drive

1 Answer

Cd-rom


Check it from Device manager;

Right Click my computer. Go to properties.Hardware tab; Device manager; See under device manager ! any yello sign; ETC;


If you could not find any alternate Best Solution is try replacing CD DVD Rom
Regards
Rafique

Mar 17, 2008 | HP (PR017UA) PC Notebook

2 Answers

CD rom drive not working


sounds like it's gone home early. replacement will do the trick..

Mar 06, 2008 | Compaq Deskpro EP PIII-650MHz/ 128MB/...

3 Answers

My CD RW/COMBO drive is not visible in My computer


Removing Drive in Device Manager
Remove the drive name from Device Manager:
Select the drive name.
Click the Uninstall or Remove button (in Windows XP this is the square button with a red X, ).
Click Yes or OK to remove the CD listing.
Do not restart the computer.
Close Device Manager .
If your computer has Windows XP, restart computer!

Dec 13, 2007 | HP (dc197x) CD-RW/DVD-ROM Combo Drive

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