Question about Philips GoGear HDD6330 MP3 Player

3 Answers

No access to songs

Device says I have over 27 gb of content, but when I try to play it tells me Artist, Album, etc. lists are empty. I tried refreshing, nothing. FM radio not affected.

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  • Anonymous Dec 29, 2007

    I have the same problem! Someone please help!!!

  • Anonymous Jan 05, 2008

    I have the same problem

  • David Simpson May 11, 2010

    Does the "All Songs" list show any tracks?

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Would thiskind of solution work for a Trekstor.ibeat emo?

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Cleared

Posted on May 08, 2008

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Several possibilities:
When you first synced your player to Windows Media Player, you may have set up the automatic sync option. When this option is selected, Windows Media Player will add EVERY song, picture, etc from your Library on your computer to the player. Now, every time you sync you device, it adds every new file from your computer into the player automatically. It will even delete songs from your player that were on there before.

Go into Windows Media Player 11 with your player connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portable media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding/deleting songs/files you don't want into your player.

If this does not work, then:
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).


-Tha Mp3 Doctor

Posted on Feb 11, 2008

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