Question about Dell 3000cn Color Laser Printer

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Error 010-397 restart printer

This is an elementary school printer, 3000cn color laser. error 010-397 restart printer , had paper jam removed fuser assembly now get this error msg. after reseating & restarting . made sure all blue tabs were pushed down properly and fuser is seated correctly.

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  • agnewd Oct 12, 2009

    Thanks, but no luck. I can access all Menu's except the "Replace Toner". After selecting Menu & Replace Toner, nothing happens when I click the right menu arrow to cycle through the toner to replace except that the Please wait.... msg. appears & then the 010-397 Restart Printer comes up after a few secs. The black is actually out as it needed replacing & I intended to replace it after clearing the fuser paper jam but can't get the black to move to the front at this point. Is there a manual way to move the cartridges?

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I would Hold down the "Menu" and "Cancel" Button then for "Reset Printer" ,Turn Off the Printer remove the cartridges then reset them again. Along with the Drum Unit. Something is Not Seating properly
start thier first.
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http://www.copierspluswwllc.com

Posted on Oct 10, 2009

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Try messing around with the setup screen. You can access it by holding the 'menu' and 'cancel' buttons and turning it on (like ctrl, alt, delete). Might be something to do with the drum assembly.

I hope this helps,

Tiger720

Posted on Oct 10, 2009

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