This is an elementary school printer, 3000cn color laser. error 010-397 restart printer , had paper jam removed fuser assembly now get this error msg. after reseating & restarting . made sure all blue tabs were pushed down properly and fuser is seated correctly.
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Re: error 010-397 restart printer
I would Hold down the "Menu" and "Cancel" Button then for "Reset Printer" ,Turn Off the Printer remove the cartridges then reset them again. Along with the Drum Unit. Something is Not Seating properly start thier first. If I could be of further help or your in the CT area then contact us: http://www.copierspluswwllc.com
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Often when you get this error, there is a jam that is very difficult to see. You need to open the printer, remove the bottom two cartridges and the transfer belt. Then close the door part way and look straight down inside the printer. That part of the printer is called the registraion assembly and there is a paper sensor in there that often gets stuck with a small piece of paper after a paper jam is removed. You can carefully lift up on that assembly to unseat it and have a look underneath..
Removed the fuser unit and also removed the left hand side panel to access the gearing mechanism.
Manually rotated the gearing a number of times thru 360 degress. This appears to have cleared whatever was causing the printer to detect a paper jam although there was no obvious sign of bits of paper or even dust build up.
I had same problem and called Dell- The 010 errors are all related to the fuser (the thing at the top rear of the 3100) All they had me do was open the rear top cover, pull the outer blue clips and "unplug" or remove and reinstall the fuser. That cleared the error.
Found solution myself.. The paper sensor arm with flag and sensor was missing from the exit side located on the fuser assembly.. Customer apparently broke off prior to calling for us to repair. Solution-replaced fuser assembly clean and tested works great
I took mine apart from the back and put it back together and it worked. It is probably due to moving it and the bottom paper tray alignment gets out of whack. I inspected all of the gear train and didn't find any worn or missing teeth. I suspect a paper jam started it and the user turned the printer around to open the back door. Since the handles are on the printer the tray doesn't move with it which allows it to separate and possibly jam a pickup drive gear.
2 things to check. First when you lift and close the toner door, do the exit rollers on top of the printer turn for a couple of seconds. You just put your fingers where the paper comes out and see if they turn. If they do not then you may have a fuser or coupling gear isse. The other thing is to try and feed the paper from the manual feeder and see if it goes thur. If it does you have a sensor issue on the paper input unit and a sensor board will have to be replaced.
If the exit rollers are not turning and the paper does not make it into the fuser, I would suspect one of the gears on the fuser has failed. Remove the fuser and inspect the gears and I am sure you will find the problem.