Question about Kenmore Elite 45986 Front Load Washer

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Kenmore HE3 washer problem. F11 flashes at the spin cycle

Kenmore HE3 washer problem. F11 flashes at the spin cycle and machine stops. Do I need to replace (which) part?
This does not happen with every load which makes me wonder if it is just a loose connection.
Perhaps it is a part I can order and replace myself, saving costly service charges.

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If this is showing up as an intermitten problem, chances are that it is just a loose connection.

The F11 code indicates a Serial Communication Error. In english this means that there is a problem communicating with your CCU (the main computer for your washer) and the MCU (the motor control unit).

First remove the top panel (3 torx screws along the top of the back of the washer. If you don't have a torx 15 bit a 1/4 inch nut driver will do the tick)

The CCU is the large white box with all the wires connected to it. It will be on the right hand side of the washer. Check all the connections here first. If everything seems in order then check the MCU next.

To check the MCU, remove the kick panel on the bottom of the front of the washer. Again this is 3 torx head screws holding this on.

The MCU is located on the left hand side right against the side panel. It's white in colour. The connectors will be underneath a little flap (just push it up, there is nothing that is clipped to it). Check these connections.

If you have not found a loose connection your best bet is to call for service. At this point it'll be either the MCU that's failed or the CCU. Without doing certain tests to it it's impossible to know which one.

Good luck! Please let me know if this was helpful!

Posted on Oct 03, 2009

Testimonial: "Thanks. I never knew about the MCU being underneath the washer. I'll reconnect those connections also."

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