Question about Microsoft Xbox 360 Console

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Xbox 360 cant get the disk tray to open automatically, can open it manually when you take the face plate off but it won't automatically do it?

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Your tray needs new alignment. Try opening up the CD Drive and disassemble it up to the tray. Take the tray out and re-align it. Try looking for tutorials on how to fix the DVD drives. I can't really explain that well about how to re-align the tray of the CD Drive.

Posted on Dec 21, 2007

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Try taking the face plate off and then hit the button with a small object. If it opens it's you faceplates's fault and you should try and get a new one. If it doesn't it's CD Drive's fault. You could take a butter knife to it and pop it open but I would suggest calling Xbox Customer Support first. Their number is 1-800-4MY-XBOX. They can help you out from there. You might have to send it in, sadly.

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Dec 13, 2009 | Microsoft Xbox 360 Console

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As soon as i turn on my 360 the disk tray light wont stop blinking and disks wont read


Listen close and see if you hear the tray motor running. If you do then, most likely, the belt and pulleys that move the disk tray are dirty. Which might also explain not being able to read disks. Here's what to do: Pull the face plate off of the 360. This will NOT void your warranty. Beneath the disc tray (look under and "into" the tray) you should see a gear wheel on your left side. Push eject. Use a toothpick (or similar object) to turn that gear from left to right. Keep turning and the tray should pop open. Unplug (WITHOUT turning off) the 360. Pull the disk tray to full extention and look through the slot in the center of it. You'll see the belt and pulleys. Tweeze the belt out small pulley first clean the belt & pullies w/alcohol. Put belt on big pulley first. Then run a lens cleaner disk when you get it opening again.

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The disk tray button on the unit is probably being pushed in from the outer cover. When you took it apart and put it together you may have pinched the button in. Very carefully inspect the disk tray button area. The button needs its full range of motion. The faceplate is pushing the button in and that is why it works without it. Or the face plate is making the top cover to press in on the button. Go over the area and watch what the pieces are doing when you assemble the front in regards to the tray button. I had the same problem. Remember these pieces are plastic and after being run (heat) the plastic may want to warp a little since new.

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Hi! This is a very rare problem. I personally don't know how to fix it but if you have purchased your XBOX 360 in the last 3 years you will have free warranty on it. You may call Microsoft and they will help you troubleshoot and solve/fix your problem. They will explain how the process works once you call. Here is their number:
1-800-4MY-XBOX
(1-800-469-9269)

I hope you get your problem reslolved! :)

Jul 21, 2008 | Microsoft Xbox 360 Console

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