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Describe how to fix my paper jam on my HP 5700 printer. Am trying to open the back but don't see how or where? Please explain.

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My laserjet pro 400 color mpf m475dn printer is indicating " paper jam...open back door to clear jam," please describe how i will go about this process.


There is an access door in the back of the printer. Open the door and you should see jammed paper. If not then you have a faulty sensor or switch.

Mar 20, 2014 | HP LASERJET PRO 400 COLOR MFP M475DN

Tip

HP Inkjet Printers - Fixing Paper Path Issues: Paper Jam, Carriage Jam, and...


For a printer to work, the paper has to move through the printer. The route that paper follows through the printer is called the paper path. If the paper doesn't pick up (no pick) or something interferes with the paper path, nothing prints. If the paper is stuck in the path, you have a paper jam. Sometimes jammed paper in the printer can lead to the device that carries your ink cartridges back and forth in your printer to get stuck (carriage jam) as well. Sometimes the carriage can stop moving for other reasons.

The videos in the following playlists were created to help resolve these paper path issues. These videos are not short or entertaining but they are complete. They repeat steps (test print) so even novice users can follow these without having to refer back to instructions earlier in the video. The solutions in these videos are what works to solve paper path issues most of the time. Follow the steps completely. Sometimes people shortcut some of the solutions. Avoid shortcuts for accurate troubleshooting.

The steps for resolving paper path issues are specific to your printer. These playlists have videos for about many different models. We will continue adding to the collection or updating the videos when we find new ways to resolve these issues. The title and description of the videos explain what models the videos apply to.

Some of the videos end with a step that explains that the printer needs to be serviced. If your printer is still in warranty and you get to that step, contact HP for help. If your printer is out of warranty, open a new post in this forum and see if others have a non-conventional solution that will help. Also, Google is your friend offering non-HP out of warranty solutions for servicing/fixing a broken printer.


Fixing Paper Jams on HP YouTube

Fixing Carriage Jam YouTube

Fixing Paper Pick Up Issues YouTube

on Dec 04, 2014 | HP Office Equipment & Supplies

1 Answer

HP LaserJet 1020 paper jam alert


Here's a video Harshit kumar suggested as a solution to your problem from YouTube:


Fixing a Paper Jam - HP LaserJet 1020 Printer

Apr 17, 2013 | HP LaserJet 1020 Printer

1 Answer

Paper is jammed. Don't know how to get it out. (Can't find manual).


Hi,

The link below will provide you with Video of how to clear Paper Jam error on printer

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00860153&cc=us&lc=en&dlc=en&product=3192753#N1189

Steps to resolve Paper Jam issue

1. Disconnected the power cord from back of printer.
2. Open the Rear Access Door.
3. check if there is any paper piece stuck in rollers.
4. Clean the rollers using link free cloth ( wipe rollers in same way the paper is rolled [ wipe upwards )
5. Close the rear access door
6. Open the front access door
7. Check for any paper stuck in carriage rod
8. Close the front access door.

Please remove all the paper's from paper try and re-stack the tray, make sure the papers are free and does not has moisture. Please the paper in tray

9. Connect the power cord back and power on the printer.

This should fix the issue.

Also, download the manual from the the link below

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?product=3192753&lc=en&cc=us&dlc=en&lang=en&cc=us

Sep 07, 2010 | HP Photosmart C4280 All-in-One InkJet...

1 Answer

Paper jam message no paper jam cartridge gets stuck HP 6310 all in one


Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

Jan 11, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Paper jam


The way you describe your error, it seems that there is still some residual paper stuck inside the printer that may cause subsequent paper to be mis-aligned.

Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

Jan 07, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Paper jam


Hi usually paper jam at paper input area a or transfor section(photo drum area or fuser unit area, so you may try:
1) take out paper tray and open the cover that you can change toner cartridge there (see manual) looking for any paper inside paper input area or around the cartridge, then take out jam paper.
2) open fuser unit at paper output area ckick a locker at somewhere (see maanual) looking for any paper jam

Dec 22, 2008 | Canon imageRUNNER 1310 Printer

1 Answer

Paper jam


Hi Marybarron,

Please visit the below mentioned link, if you want to know:

How to fix the Paper Jam problem

Also, you will find the opening instructions on that page itself.

Thank You

Oct 16, 2008 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

Paper jam


Dear taytay I describe what exactly happened. When a paper stucked in your printer, you have picked it back from the same way very pressurly, that is wrong. Next time, when it happens again, Open the back door of the printer and turn out the paper from there. Only mechanic can solve your problem, there is a mechanical error.

Sep 25, 2007 | HP Deskjet D1341 InkJet Printer

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