Brother 2820 FAX - cleared a paper jam at the back of the unit and now the LCD display scrolls error message: "Back Cover Open. Close the Back Cover." Problem: closing the
back cover does not clear the message. The User's Guide indicates that while clearing a paper jam at the rear of the unit (Page 11-9), one must "pull the tab toward you to open the rear chute cover", and I SAW the guy clear the jam: he just grabbed the paper and pulled. What did he break and can I fix it without major surgery. Naturally, this office comes to a halt without the ONE fax machine.
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The message that you're getting means that either the back cover is not closed securely or there's a jammed paper inside. Here's what you can do to clear the message:
-Please unplug the fax machine for your safety
-Open the front cover
-Remove the toner & drum assembly (theres a handle in the center of the drum/toner assembly, just pull it towards you.
-Remove any pieces of paper stuck or the jammed paper
-Remove the toner from the drum and check for any other pieces of paper stuck
-Once everything is clear
-Reinstall the toner back into the drum and the drum & toner assembly to the fax machine. You should hear it click into place once installed correctly
-Close the front cover & plug in the power cord. That should clear the message
Hope this helps,
Thumbs up if it does, thanks!
Open the top and back covers. If you see any jammed paper or other item, gently pull it out, then close the covers. If the error message remains, open and close the covers again. If the FAX/MFC cannot reset itself and return to the date and time prompt, it will display MACHINE ERROR XX. Please call Brother Customer Service and tell them the Machine Error number at: In USA: 1-800-284-4329 In Canada: 1-800-853-6660 In Montreal: 1-514-685-6464
when you send a fax do you get transmission report? open back to see if there might be a jam, remove cassette to see if there is a jam. if these areas are clear of paper then you have a mechanical problem and it would have to be seen by a tech
Out of the lower paper tray when you go to print? Try this, remove the cassette tray and use a water dampened cloth and clean the gray paper pickup roller off. A lot of times this has paper fiber build up that causes the paper not to feed. The printer has a certain timing pattern for when paper should reach a certain sensor, and if it doesn't, then a jam error will occur.