Question about SanDisk Sansa e260 MP3 Player

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Recovery Mode, Updated Firmware... Memory Capacity Deleted!!!

I did the recovery mode to my sansa e260 (4GB) deleted the memory capacity and im not able to sync any laptop doesnt even detect the player when i plug it in even though the player says its connected. Another site said to update firmware( i dont even know what that does!!) it also says to free 6mb of memory???? Help!!!

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Re: Recovery Mode, Updated Firmware... Memory Capacity...

It probably changed the mode of the player to MTP instead of MSC. There is a setting in the mp3 player for that.

let us know if it helps.

Posted on Dec 21, 2007

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Sansa 260 R load main image failed message


The Sansa e260 Rhapsody could be recovered by resetting the player.
How to reset the player :
1. Player switched on.
2. Press and hold the power button for approximately 30 seconds.
3. Put the player back on.

When the fault is not resolved a firmware update / reinstallation needs to be made. There are 2 steps needed for getting new firmware on the player.

Step 1: switching the player into recovery mode / MSC mode

1. Turn off the player.
2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
3. Press and hold the REC button and connect the device to the computer.
4. A message will appear on the device display screen confirming the connection and a memory partition will be viewable in My Computer.
5. Release the REC button.
Step 2: Update the firmware ( updating firmware always in MSC mode, see Step 1 )
Use next link for updating the firmware:
The Sansa updater installation on the computer should be the easiest way to update firmware.

Need more help ? Just post a comment.

Dec 17, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Empty sansa 4gb mp3, no software on device

How to use the Sansa Recovery Tool for Sans Connect:

2 things to check before starting the Recovery Mode and to use the Recovery Tool:
- First, charge the Sansa Connect for at least 20 minutes using the AC charger to ensure this is not a battery depletion problem.
- Second, hold the power button for 8-10 seconds to ensure the device is turned OFF.

After these steps, you can put the Sansa Connect into Recovery Mode and use the Recovery Tool.

direct to the download Sansa Recovery Tool [66 MB]

direct to the download How To pdf file [420 kB]

Sep 22, 2009 | SanDisk Sansa Connect MP3 Player

6 Answers


You may try asoftech data recovery which helped me before. You can download trial for free

May 10, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Useless folders

try this...

1 put on hold and hold record button while u turn on (your sansa is now in recovery mode)
2 connect your sansa to your comp via usb cable a box should show up saying the firmware version
3 close the window and disconnect your sansa (it will restart)

if that doesnt fix your problem try this...

1 connect your sansa to comp via usb cable
2 right click start on windows desktop go to explore
3 scroll down to your sansa's drive rifght click it go to properties
4 go to tools tab and click "check now" under error checking will take awhile and will erase your memory on the sansa but it will probably work again

I hope my post was helpful let me know!!!!

Feb 16, 2009 | SanDisk Sansa e270 MP3 Player

1 Answer

Stuck on the main screen!!! HELP!!

Unfortunately, in the state that it is in, the songs will be deleted, b/c all of the recovery methods result in all osngs being deleted. Sorry.

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
-Tha Mp3 Doctor

May 07, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

Cant find mp3 player
Sansa Recovery Tool
PDF how to use recovery tool

Answer The power may be depleted fully or the Connect might be hung during boot. Charge the Connect for at least 20 minutes using the AC charger. If the Connect will not turn on after 20 minutes charging with the AC charger, you can then try using the Connect Recovery Tool.

The recovery tool will reformat and reload the latest firmware to the Connect. The tool and instructions are located here.

Note: Ensure the Connect is turned off by holding the power button 8-10 seconds before initiating the recovery sequence.
Answer ID: 450 Created: 05/14/2007 Updated: 11/08/2007
For Products: MP3 -> All Sansa Connect
Category(s): Audio Player
The e200 can operated under two different modes, MTP (Media Transfer Protocol) mode and MSC (Mass Storage Class) mode.

To see the MicroSD card as a Removable Disk, the e200 must be in MSC mode. The following screen shots show how the "My Computer" screen will look when the device is plugged in under each mode.

MTP Mode
MSC Mode

To change the mode from MTP to MSC go to the Main Menu of the e200.

If you're e200 is plugged into your computer, please unplug it first.

1) Scroll to the "Settings" > "USB Mode" > "MSC Mode" and push the select button.

2) Connect the e200 to the computer using the USB cable provided.

3) Go to "My Computer" and there will now be two Removable Disk drives similar to the MSC Mode image on top.

Answer ID: 356 Created: 03/23/2006 Updated: 03/24/2006
For Products: MP3 -> All Sansa e200 Series , Mobile Memory Cards -> All microSD and microSDHC
Category(s): Audio Player , Computer Only-> Windows XP

Apr 01, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e250 don't starts\boot's

recovery mode is this: put the hold lock on to the orange tab, then hold the record button down and plug in while you are holding the record button and wait for it to say RECOVERY MODE on the player....

Now here is the file you need:

save this file to your desktop

now right click on the file and save

go to mycomp and the player will be listed as MB

right click and paste the files on player

unplug player and it will self format in FAT32

never format in any other capacity regardless of what the "geniuses" say on the boards...

Jan 13, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa e200 won't turn on

Load main image failed refers to a bad firmware file on the device. You can download and run this recovery tool from the SanDisk website. Best of Luck.

Sep 07, 2007 | SanDisk Sansa e200 MP3 Player

1 Answer

Recovery mode

Recovery mode won't help you unless you have the recovery files to go with it. Most likely you will need to re-install the firmware on to the device. Download this "recovery tool" from the SanDisk website and run it with your device connected in recovery mode. Make sure you select "format" when prompted. Tool is here; Recovery mode - power off device. Slide "hold" switch into hold position. Press and hold "record" button and then connect to PC.(keep record button pressed until after connected to pc) Hope this helps.

Sep 04, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

No more memory

Try performing the recovery mode again. It may be that the update wasnt sucessfull.

Jun 08, 2007 | SanDisk Sansa e250 MP3 Player

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