Question about Toshiba (1TBEXT-HDD) (1TBEXTHDD) 1000 GB Hard Drive

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Toshiba StorE ALU 3.5" external HDD stops out of the blue.

As per yesterday, my Toshiba StorE 1 GB stops being detected.
The blue led on HDD is on, but the laptop and PC do not react anymore when the drive is plugged in the USB ports.

Other usb devices are still working fine, so it is not the PC that is in fault.

I assume something is really wrong with the USB part of the electronic device.
It is even possible to unintentionally insert the usb-plug on the drive in reverse, since the dimensions are not very strict.

I hope this is not the cause of an early death of this device.

Is there a simple way to revive the Toshiba 1Tb drive?
(Most probable the eSata harddisk inside is still OK). could reversing the plug have resulted in this failure?

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Toshiba could only replace my HD after destroying the data on it, So I just bought a separate empty HD casing instead and opened the Toshiba casing and took out the Western Digital Harddisk. The harddisk was perfectly working, It seems that the Toshiba controller in their casing got messed up. (Never a Toshiba for me, because by solving the problem myself in the appropriate manner I lost their useless warranty).

Posted on Oct 04, 2009

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So i have a Toshiba 1 tb external hdd(px1396e-3t01) for almost 8 months now. It worked perfectly until yesterday evening. I was watching southpark from it and suddenly the led which supposed to light blue...


I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further

USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.

It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.

Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"

If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
 
 
 

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