Toshiba StorE ALU 3.5" external HDD stops out of the blue.
As per yesterday, my Toshiba StorE 1 GB stops being detected. The blue led on HDD is on, but the laptop and PC do not react anymore when the drive is plugged in the USB ports.
Other usb devices are still working fine, so it is not the PC that is in fault.
I assume something is really wrong with the USB part of the electronic device. It is even possible to unintentionally insert the usb-plug on the drive in reverse, since the dimensions are not very strict.
I hope this is not the cause of an early death of this device.
Is there a simple way to revive the Toshiba 1Tb drive? (Most probable the eSata harddisk inside is still OK). could reversing the plug have resulted in this failure?
Re: Toshiba StorE ALU 3.5" external HDD stops out of the...
Toshiba could only replace my HD after destroying the data on it, So I just bought a separate empty HD casing instead and opened the Toshiba casing and took out the Western Digital Harddisk. The harddisk was perfectly working, It seems that the Toshiba controller in their casing got messed up. (Never a Toshiba for me, because by solving the problem myself in the appropriate manner I lost their useless warranty).
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Try another usb cable if that works. But if nothing, make sure if your hard drive can be found in device manager and see if it has a correct capacity. If both doesn't work at all, you have to remove the hard drive to it's case and insert into the pc directly but that might void your warranty. This additional resource link might help you fix your hdd http://adf.ly/dkhUg
Check that the USB cable can provide enough power to the hdd. Check that the USB port is powered. Older USB slots may not have enough power to run larger external HDDs, there you may require separate power to be plugged into the hdd. Are you using the original USB cable provided with the external HDD?
first of all you should try it on deferent pc , if its ok then thatleads us to insufficient power provided through usb ports , try usingback usb ports not the ON-front, and if the problem still try usingdual-usb cable like thishttp://www.cooldrives.com/usb-power-cable-mini-b.htmland if the external hdd doesn't work at all it might be the usb controller board inside the hdd cage needs to be changedif you cant find a similar one you may buy a new empty cage
yes you could simply format the harddrive in Fat32 using your macos that would be the best solution but don`t forget to backup your data by copy pasting the files on your mac or something else and after that to move them on the external hdd again to be available on the windows machine
I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and OTHER devices (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.
1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE. Any exclamation marks by hardware need fixing before you investigate any further
USB flash drives can fail for no apparent reason. Sandisk Cruzers are especially bad for this.
USB hard drives should be treated with extreme care. This is a real hard drive ! and knocks and bumps can quite literally kill them.
It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
Note that if you hear a drive clicking or pinging this could be the worst thing you would hear. Known as "The Click Of Death"
If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
My External HDD of Western Digital (500 GB) not detecting by Win-XP SP-2. But at the same machine another External HDD of Western Digital (160 GB) is detecting and functioning well. What is the problem? & what to do to get back my necessary files stored in the 500 GB HDD. Can any one help me, please? URGENT.My External HDD of Western Digital (500 GB) not detecting by Win-XP SP-2. But at the same machine another External HDD of Western Digital (160 GB) is detecting and functioning well. What is the problem? & what to do to get back my necessary files stored in the 500 GB HDD. Can any one help me, please? URGENT.